Costway (costway.com) has a 4.0 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 80% of negative reviews. Last updated 2026-08-12.
The website was easy to use, the product was exactly as described, and it arrived within 2 days. This was an excellent first experience.
Your appreciation means a lot to us. We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website. Warm regards Costway inc.
The online platform works well. Easy to order.
Your appreciation means a lot to us. We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website. Warm regards Costway inc.
Product was poor quality and have attempted to get a return label by email and phone for past week and still no response; very disappointing
Dear customer, We regrey for the inconvenience caused. We will provide you with return labels as soon as possible to help you return the products. Kind regards Costway inc.
I ordered 2 items, one has been “ in transit” since 7/14
Dear customer， We noticed that both packages were delivered on July 18 and July 21. Could you please confirm whether you have received both of them successfully? Kind regards Costway inc.
I need to know how to purchase the chairs. I wasn't aware I was only getting the table!
Dear customer, Please understand that we have also explained this to you via email. The product you purchased is the table and does not include the chairs. Kind regards Costway inc.
Great price! Fast delivery!
Thank you for your kind words. Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website. Warm regards Costway inc.
The delivery went to the wrong house even though the right address was on the box.
Dear customer, We regret any inconvenience caused to you. We have sent email to you, please check it carefully. Please don't worry, we will do our best to help you solve the problem. Kind regards Costway inc.
Last year my Son bought a Costway Mini Split Ac and after we installed it i was so impressed that i decided to purchase one for my shed and one for our house and i never thought of a Mini Split system that is actually a stand alone heating and cooling system but even down to zero last winter it still kept the house now lower thatn 68*. I also bought a 12 Volt ride on Ford Ranger Pickup truck for my soon to be 2 year old grandson, and he loves it, battery lasts amazingly long, shipping was quick and it works and looks great. There was a problem with the first Mini Split and after finding out the problem, they sent me a replacement part after i sent a picture and description of the issue. And all has been great and the company responded quickly. I intend to do future purchases with CostWay.
Thank you for your review! We’re glad to hear the product met your expectations and was just as described. We really appreciate your support and hope to serve you again soon! Kind regards Costway inc.
From the ordering to delivery, everything went great. We put the Costway 12000 Mini Split in today and it is amazing how quick the temperature fell 12 degrees.
Thank you for your review! We’re glad to hear the product met your expectations and was just as described. We really appreciate your support and hope to serve you again soon! Kind regards Costway inc.
The storage box was flimsy, and you can't attach the bottom part to the box, and the hinges are not working. this company should have better quality management of their products.....
Dear customer, We sincerely regrey for the inconvenience caused. Please don't worry—our customer service team will help you solve the issue as soon as possible. Kind regards Costway inc.
Beautiful set just recommend looking up the build directions on YouTube made my Costway so you don’t frustrate yourself trying to follow the paper directions. It will save you time and sanity. Otherwise, we got the black it’s sturdy looks stylish and fits perfectly into our small apartment. I will say I would’ve preferred a wider seat back cause it does feel a little narrow when leaning against it but either way no regrets for the price it’s as good as it gets
Thank you for your kind words. Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website. Warm regards Costway inc.
Your response was you would be in touch you still haven’t this is a different issue and I’ve sent several emails no reply and no calls answered it’s frustrating and coming on here to say you are keen to resolve this doesn’t Match you actions which again leave me sending emails making calls and nothing. You don’t even answer the phone What is their email address so I can send photos and please can you tell me why no one answers calls Sent from my iPhone On 16 Jul 2026, at 06:24, Service Support Costway < wrote: I forwarded your message to the support team. We'll wait for their reply. I will keep you posted. Thank you. On Tue, Jul 14, 2026 at 9:31 PM Tracey Mills wrote: 3 days I’ve tried calling nine answers emails are not responded to Sent from my iPhone Why are you replying on here yet not to my email it’s faulty I need a replacement part and it’s impossible to get a response apart from on here. You replied today you received the email and that’s it nothing On 14 Jul 2026, at 09:48, Tracey Mills
Dear customer. On April 27th, we replied that we could arrange a pickup and refund for you, but on April 30th, you informed us that: Please don't contact me again about this product I will Never shop With you again I'll take it rip keep your money I'll buy off a reputable company.So we have not email you again. Since then, we have not received any emails or phone calls from you. If you have any other needs,please contact [email protected] to ask for help. Thank you Kind regards Costway inc.
Great product. Easy to use and does the job of keeping you comfortable in the event the AC goes out or supplementing your AC in the hottest part of the house.
Thank you for your review! We’re glad to hear the product met your expectations and was just as described. We really appreciate your support and hope to serve you again soon! Kind regards Costway inc.
Thank you for your review! We’re glad to hear the product met your expectations and was just as described. We really appreciate your support and hope to serve you again soon! Kind regards Costway inc.
I was sent the wrong item I received a trellis and I ordered an over the outside door awning. I’m very upset and have tried to return it but haven’t had any luck. HELP ME PLEASE
Dear customer We have sent to you the return label on July,20th,please check your email again and return the item to us. Once it was returned,we will resend you the correct item. Best regards Costway.Inc.
The delivery turn around time is fantastic. I do wish they sold replacement parts for some of the merchandise. Replacement netting for the gazebo would be helpful. Replacement cushions for the outdoor furniture as well
Thank you so much for your feedback! We’re glad to hear you were happy with the delivery turnaround time. We also really appreciate your suggestion about offering replacement parts like gazebo netting and outdoor furniture cushions. That’s very helpful feedback, and we’ll be sure to share it with our team. Thanks again for your support! Kind regards Costway inc.
I attempted to have them stop delivery of a package I no longer wanted to receive from them anymore. Knowing I could always refuse to accept the package at the door Costway still refused It took 3 days of WWIII communications with Costway and FedEx to finally get Costway to initiate a return. Anther Costway package I ordered arrived with a missing leg for a Costway bed frame. Instead of apologizing for the snafu and swiftly sending me a replacement part these clowns sent me a very defensive email pointing out this is very unusual occurrence while requiring me to prove with photos I was in fact missing that leg which they would then investigate once they received my photos I'll never work with those jerks again that's for sure
Dear customer, we are unable to find your order according to the information you provided. Please provide more detailed order information and forward your concern as well as the order number to [email protected] Thank you Kind regards Costway inc.
Arrived in short time. Easy assembly and looks great. Price also was terrific.
Thank you for your review! We’re glad to hear the product met your expectations and was just as described. We really appreciate your support and hope to serve you again soon! Kind regards Costway inc.
The item got here quickly. It seems to be of good quality. It was well packaged but not over-packaged.
Thank you for your review! We’re glad to hear the product met your expectations and was just as described. We really appreciate your support and hope to serve you again soon! Kind regards Costway inc.
Rapid delivery. Easy set up.
Thank you for your review! We’re glad to hear the product met your expectations and was just as described. We really appreciate your support and hope to serve you again soon! Kind regards Costway inc.
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