Craft Hub

DISGUSTING

I have waited for more than 2 MOTHS, they failed to deliver the parcel and they don't want to issue a refund. ABSOLUTE SCAMMERS

Beautiful projects and AMAZING...

Beautiful projects and AMAZING customer service. Had some trouble with an item and had to reach out for a replacement. Customer service was quick to respond and ready to help, staying in touch with updates until everything worked out. I have SEVERAL diamond art projects that are beautiful quality and a blast to work on! 10/10, will DEFINITELY be buying again.

Great prices , wide selection of puzzles and Diamond Painting kits.

There is only 2 places that I will buy Diamond painting kits, Craft Hub and Hobby Lobby. Both a great prices and wide selection. I just finished The tree of life, . I just doing a Wolf henoad.

Quality products and great customer service

Love the beautiful and good quality wooden puzzles with odd shapes that add a notch of difficulty to the experience. Customer service is next level responsive and prompt. Very helpful in sorting out my orders.

I reached out to customer service for missing items

I reached out to customer service because I thought the package for my diamond art kit—the one containing the drills—hadn’t been delivered. Since it was after 5 PM on a Friday, I knew I likely wouldn’t hear back until the next business day. In the meantime, I searched again… and sure enough, I found the “missing” package. 😅 I felt a little ridiculous for jumping the gun. To my surprise, I received a response within an hour. Anna from Craft Hub customer service kindly asked me to send a photo of what I had received. I let her know I had found everything and apologized for the confusion—but also thanked her for such a quick and professional response. This was my first purchase from Craft Hub, and I’m genuinely impressed. The canvas quality is top-notch, there’s no sticky residue outside the design area, and the drills are incredibly shiny! Thank you, Anna—you’re a fantastic asset to Craft Hub!

I received my parcel on Tuesday…

I received my parcel on Tuesday although i didnt find it until today. The diamond art i got was great. But when it got delivered yodel delivery man didnt knock on the door. I was in but he left it outside behind a pipe. But i kbow it wasnt craft hubs fault

Got my paint by numbers of lord of the rings picture

Got my paint by numbers of lord of the rings. Was easy to do and turned out amazing. Looking forward to do the next one.

All I can say is I am addicted!!!!!

I purchased a puzzle from Craft Hub

I purchased a puzzle from Craft Hub a while ago and needed some help after putting it together. The customer service department got back to me immediately, resolved my concern quickly, and exceeded my expectations. Their product (puzzle) is well-designed, sturdy, and beautiful.

Great customer support!

The Craft-Hub support team was very kind and responsive to getting me what I needed. They went out of their way to help me and in a very timely way. It was a very good experience for me. I am deeply grateful. Judith

Great Paint By Numbers

I ordered a themed Paint By Numbers, and loved the finished product. This was my first Paint By Numbers, so the instructions and reference card with the paint colors was so helpful. There was plenty of paint to finish the painting - there was even an extra container of one of the paint colors that took up a lot of the painting, which I used. I reached out to customer support with a question about the product, and they were quick to respond. Highly recommended.

Great little puzzles.. you will love them.

The small puzzles help my husband with his unique form of dementia to retain some memory. They are small enough not to take up too much room. We live in a tiny house, so room is important. Great buy.

Still have not received my order

I love the unique puzzles!

I love the puzzles! They are unique & fun to work on! They are also a good quality for using a puzzle saver & hanging up/displaying. I will continue to order more for myself & they make a great gift!

5 star deffo take a look

Great have bought a few pictures now they great quality get everything you need to do you picture and looks great when finished I would deffo recommend this company for your diamond painting

Bought the Barad dur nook

Bought the Barad dur nook, the wires all came broken and wouldn't turn on. Got told they can't send a new part out and don't sell new ones. Outside vendors will tell you to email them for parts but they say no. Gotta figure out how to deal with it after spending 60$ on it..:

Slow shipping, fantastic items

I ordered my first set of diamond puzzles from Craft Hub after seeing them on sale. The shipping took almost two months, but the quality of the products is fantastic. I'm about halfway through my first one, and everything looks just like the picture. The items are high quality. If you're okay waiting a bit, you won't be disappointed.

lovely but cost of posting is robbery

Product is lovely but cost of posting for something g so light is daylight robbery and the amount of time it takes to arrives is a joke. You really need to say how long delivery is expected to be.

I bought a hedwig 3d puzzle

I bought a hedwig 3d puzzle, when putting it together I found it didn’t fit together as the holes and ridges were not aligned so it fell apart, upon contacting them I asked for a refund I was told that because I had partially put it together I wasn’t eligible for a full refund, Ridiculous as how can you tell that it won’t fit together by just looking at it, needless to say I won’t be buying again

Poor service, missing puzzle piece

Ordered a puzzle for my child for christmas. Puzzle arrived with a piece missing. I emailed them and responded to their request for photos. I never got a replacement for the missing piece, or a replacement puzzle or a refund. Puzzles are nice but the service is not great with poor response rate.