Custom promotional products, corporate gifts, branded swag & custom apparel from Crestline. Shop our incredible selection of custom promotional items with a price match guarantee!Crestline has been around since 1962 helping thousands of companies and organizations leverage promotional products to spread their message. The key to swag is selecting just the right products, perfecting your design, and sharing it with your audience. Our team of export account managers have years of experience and are standing by to help you do just that. When you shop with Crestline, you can browse our huge selection of items at crestline.com or get connected with an expert account manager who can provide ideas that will fit your budget and promotional needs. We don't just sell swag; we also provide free art preparation and proofing to ensure your imprint will look perfect on the items you've selected. Our team of skilled graphic designers know exactly how to bring your design to life!
Written by the business, not verified by us.Crestline Promotional Products (crestline.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and dedicated account managers who provide exceptional support, ensuring that custom orders are handled smoothly and delivered promptly. Consumers consistently note that the products, including promotional bags, custom mugs, and various office items, are of very high quality and feature sharp, vibrant printing. Some reviewers were not happy with occasional product defects, mentioning specific issues like peeling prints, dirty items, or unpleasant material smells. A few people also experienced communication challenges, unexpected order processing delays, or completely unresolved problems when things went wrong.
Auto-generated from all reviews of this business. For reference only.The process of designing and ordering was easy. Approval of the proof was easy and simple to do.
Good morning Jenn, Thank you for the great feedback! We’re glad to hear the design and ordering process was easy and that approving the proof was simple and straightforward. We are so thankful for your business and look forward to assisting you with future orders. Warm regards, Alicia Critelli, Crestline Marketing Manager
Customer Service! Tim Roy was great. Thank you.
Good morning Kelli, Thank you for your feedback! We’re so glad to hear you had a great experience working with Tim Roy. We truly appreciate your continued business over the years and look forward to assisting you with future orders. Warm regards, Alicia Critelli, Crestline Marketing Manager
The artwork was approved and the order paid in full before I went on a two-week vacation. When I returned, I checked in for a delivery ETA just to find out that the order had never been processed. No explanation other than "we don't know why" and do you still want the order. Thankfully, I had allowed enough time and the order could still be put through, but this was disappointing.
Good afternoon Nicole, Thank you for bringing this to our attention, we sincerely apologize for the delay in processing your order. This is not the level of service we strive to provide, and we understand how frustrating it must have been to discover your order had not been processed. Our Sales Manager has looked into the situation and has asked your sales representative to reach out directly to try to make this right so you should be hearing from her shortly. We truly value your partnership over the past 10+ years! Warm regards, Alicia Critelli, Crestline Marketing Manager
Thanks for your assistance with our recent rush job.
Good afternoon, Thank you for your kind note regarding the recent rush project. We appreciate the opportunity to support you on a tight timeline and are pleased to hear that the tumblers and blankets met your expectations. We are so thankful for your continued business and look forward to assisting you with future orders. Warm regards, Alicia Critelli, Crestline Marketing Manager
Order is STILL pending. I've had no updates.
Good afternoon, Thank you for your feedback, and I’m sorry for any confusion around your order status. I wanted to clarify that your order is no longer pending—it was successfully released to production on April 29, 2026, once your payment was processed. At this stage, we’re waiting for the factory to print them. The tumblers you ordered have an estimated production time of about 9 days, so it’s expected that the order will ship on May 8th or the 11th. We appreciate your patience, and please don’t hesitate to reach out if you have any additional questions in the meantime. Warm regards, Alicia Critelli, Crestline Marketing Manager
Really personal and prompt communication and product quality was way better than other online places we have ordered from before.
Good morning, Thank you so much for your kind words. We’re really glad to hear that the communication from your Account Manager was prompt and felt personal. It’s also great to know the product quality of the pill cases, clips, and back scratcher/shoehorns exceeded your expectations compared to other online experiences. We truly appreciate the opportunity to earn your business and look forward to assisting you with future orders. Warm regards, Alicia Critelli, Crestline Marketing Manager
I sent my order to our rep Daniel Poulin and he was right on it sending me a quote within a short amount of time.
Good morning, Thank you for your feedback! We’re glad to hear Daniel was quick to respond and able to get a quote to you promptly. We’ll be sure to pass along your kind words—he’ll really appreciate it. We are so thankful for your continued business and look forward to assisting you with future orders. Warm regards, Alicia Critelli, Crestline Marketing Manager
Working with my rep is always a smooth and easy process.
Good morning, Thank you for sharing your experience! We’re so glad to hear that working with your rep is always smooth and easy. We truly appreciate your continued business over the years and look forward to working with you on future orders. Warm regards, Alicia Critelli, Crestline Marketing Manager
Rhonda Briggs is an All Star!! She’s very knowledgeable and responsive.
Good morning Scott, Thank you so much for your kind words about Rhonda! We’re thrilled to hear she’s been knowledgeable and responsive in supporting your needs. We are so thankful for your continued business over the years and look forward to assisting you with future orders. Warm regards, Alicia Critelli, Crestline Marketing Manager
Good product, quick shipping
Good morning Donna, Thank you for your feedback! We’re glad to hear you’re happy with the key tags and that they arrived quickly. We are so thankful for your business and look forward to assisting you with future orders. Warm regards, Alicia Critelli, Crestline Marketing Manager
We had a super rush order to reorder some flashlights and Rhonda jumped on it and came through to meet our deadline! Thank you Rhonda for your excellent customer service always!
Good morning Kathy, Thank you for sharing your experience! We’re so glad Rhonda was able to jump in quickly and help you meet your deadline—she truly takes pride in delivering reliable support when it matters most. We are so thankful for your continued business and look forward to assisting with your future orders. Warm regards, Alicia Critelli, Crestline Marketing Manager
Very user friendly. reps answer questions quickly loe the approval before final order.
Good afternoon Scott, Thank you for your kind feedback! We’re glad to hear you found the ordering process user-friendly and that our team was able to respond quickly to your questions. We also appreciate you highlighting the approval step—it’s an important part of ensuring everything is just right before production. We are so thankful for your business and look forward to assisting you with future orders. Warm regards, Alicia Critelli, Crestline Marketing Manager
Customer service received and prompt delivery.
Good afternoon, Thank you for your feedback—we’re glad to hear you had a positive experience with our customer service and prompt delivery. Providing responsive support and reliable turnaround is very important to us, and we’re happy we could meet your expectations. We are so thankful for your business and look forward to assisting you with future orders. Warm regards, Alicia Critelli, Crestline Marketing Manager
Good afternoon, We’re so glad to hear you had an excellent experience with our customer service team! Providing responsive and helpful support is always our goal, and it’s great to know we delivered. We truly appreciate your continued business over the years and look forward to working with you again. Warm regards, Alicia Critelli, Crestline Marketing Manager
Tim Roy is fantastic, understood my needs and guide me throughout all decisions.
Good morning Thais, Thank you for sharing your experience! We’re so glad to hear that Tim was able to understand your needs and guide you through each step of the process. We greatly appreciate your business and look forward to assisting you with future orders. Warm regards, Alicia Critelli, Crestline Marketing Manager
I was able to order with ease. I am not a fan of buying 100 or even 250 of something as a minimum order so I selected something with a smaller quantity. I just don't understand the 1000 item minimum. Crazy!
Good morning, Thank you for your feedback! We’re glad to hear that the ordering process was easy for you. We understand that higher minimum quantities can be frustrating, our website does allow you to filter and sort by quantity size so just something to mention for future reference. As we primarily serve businesses, many of our products do have minimum order requirements, but we do offer a range of lower-quantity options as well. We are so thankful for your recent can cooler order and look forward to assisting you with future orders. Warm regards, Alicia Critelli, Crestline Marketing Manager
Our rep makes you great! Rhonda can find just what I am looking for when searching for new promo products and is on top of the game when we should be reordering.
Good morning Dee, Thank you for recognizing Rhonda—she truly takes pride in helping customers find the right products and staying ahead on reorder needs. We’re so glad to hear she’s made your recent order a great one, and we appreciate you taking the time to share your feedback. Warm regards, Alicia Critelli, Crestline Marketing Manager
Wow, our gift bags for our annual fashion show turned out so good! The customer service was outstanding and they even helped us with logo placement and colors. The quality of the bag and ink were superb. Lines were crisp, logos were easy to read, and the sublimation ink gave us exactly what we were looking for. I highly recommend this company for your promotional needs! Thank you Tim for all your help!
Good afternoon, Thank you for your wonderful feedback! We're thrilled to hear the gift bags for your annual fashion show turned out beautiful and that Tim was able to assist with logo placement and color selection to achieve the perfect result. It's great to know the bag quality and crisp sublimation printing met your expectations. We are so thankful for your business and look forward to assisting you with future orders. Warm regards, Alicia Critelli, Crestline Marketing Manager
I was sent the wrong QR code on my items, and I was blamed when the product department created the wrong code. I was sent the QR code that wasn’t approved. They did not replace my item
Good morning, Thank you for sharing your feedback. I’m sorry to hear about your experience and understand how frustrating this situation must have been. I heard from our claims associate that the factory has admitted fault to the printing error and is reprinting the luggage tags so I'm hopeful the new ones are perfect. We are so thankful for your patience and understanding as we worked through the issue. We greatly appreciate your business and hope to work with you on future orders. Warm regards, Alicia Critelli, Crestline Marketing Manager
The product we ordered are very nice and colorful. The turn around time for us to receive the items was very fast.
Good afternoon, Thank you for your kind feedback! We’re so glad to hear that you were pleased with the quick turnaround time and how vibrant the pens and lanyards were. We are so thankful for your continued business and look forward to working with you again. Warm regards, Alicia Critelli, Crestline Marketing Manager
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