Custom promotional products, corporate gifts, branded swag & custom apparel from Crestline. Shop our incredible selection of custom promotional items with a price match guarantee!Crestline has been around since 1962 helping thousands of companies and organizations leverage promotional products to spread their message. The key to swag is selecting just the right products, perfecting your design, and sharing it with your audience. Our team of export account managers have years of experience and are standing by to help you do just that. When you shop with Crestline, you can browse our huge selection of items at crestline.com or get connected with an expert account manager who can provide ideas that will fit your budget and promotional needs. We don't just sell swag; we also provide free art preparation and proofing to ensure your imprint will look perfect on the items you've selected. Our team of skilled graphic designers know exactly how to bring your design to life!
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Is Crestline Promotional Products legit?
Crestline Promotional Products (crestline.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and dedicated account managers who provide exceptional support, ensuring that custom orders are handled smoothly and delivered promptly. Consumers consistently note that the products, including promotional bags, custom mugs, and various office items, are of very high quality and feature sharp, vibrant printing.
Some reviewers were not happy with occasional product defects, mentioning specific issues like peeling prints, dirty items, or unpleasant material smells. A few people also experienced communication challenges, unexpected order processing delays, or completely unresolved problems when things went wrong.
Auto-generated from all reviews of this business. For reference only.
Service was superb! Melissa was wonderful and helped me through chat function to get my order started. David finished up and helped find just what I was looking for by offering a different bag choice to make our logo standout. Great service!
Reply from Crestline Promotional Products2026-05-18
Good morning,
Thank you so much for your kind words! We’re thrilled to hear Melissa and David provided such a great experience. Melissa will be happy to know her assistance through chat helped get your order started smoothly, and David will appreciate the recognition for helping you find the perfect bag option to make your logo stand out. We truly appreciate your continued business and look forward to working with you again!
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Cassie made everything so easy!
Product is beautiful.
Reply from Crestline Promotional Products2026-05-18
Good morning Lenore,
Thank you for your kind feedback! We’re delighted to hear Cassie made the process so easy for you and that you’re happy with the grocery totes. We’ll be sure to share your compliments with her. We are so thankful for your business and look forward to assisting you with future orders.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
We've ordered from Crestline many times over the years. We have a small budget for promotional items and feel that we get our value from their products. For a recent order, I had mistakenly ordered as an item as if it were a new order rather than a reorder. My sales rep fixed that error and saved us the cost of a setup fee. Every penny counts!
Reply from Crestline Promotional Products2026-05-19
Good morning,
Thank you so much for your continued partnership over the years! We’re delighted to hear that our products continue to provide value and that your sales rep was able to quickly correct the order and help you avoid the unnecessary setup fee. We understand that every penny counts, and we truly appreciate your trust in Crestline for your promotional needs.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Reply from Crestline Promotional Products2026-05-18
Good morning,
Thank you for your feedback! We’re so glad to hear you found us easy to work with. We appreciate your business and look forward to assisting you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Customer support was amazing. Replied quickly and very supportive.
Reply from Crestline Promotional Products2026-05-18
Good morning Robbie,
Thank you for your kind feedback! We’re thrilled to hear our customer support team was responsive and supportive throughout your experience. We truly appreciate your continued business and look forward to helping you again in the future.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Excellent customer service. Knowledgeable and patient!
Reply from Crestline Promotional Products2026-05-18
Good morning,
Thank you for your kind feedback! We’re so pleased to hear you received excellent customer service and that our team was knowledgeable and patient throughout your experience. We truly appreciate your continued business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
Excellent Customer Service! My rep was able to get everything I wanted for under budget!
Reply from Crestline Promotional Products2026-05-18
Good morning,
Thank you for the wonderful feedback! We’re delighted to hear your rep was able to help you find exactly what you wanted while staying under budget. We greatly appreciate your business and look forward to helping with your future promotional needs.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
I wanted to reach out and say thank you so much for your help with the marketing materials. Although I was short on time, everything was taken care of and delivered on time for my two work events.
I truly appreciate your support in getting this across the finish line.
Reply from Crestline Promotional Products2026-05-15
Hi,
You are welcome! We are so glad it all worked out for you. Please keep us in mind for your next events.
Warm regards,
Jonna Demeo
Crestline Director of Marketing
Crestline is easy to navigate and order products of all kind. Great Customer Service
Reply from Crestline Promotional Products2026-05-14
Hi,
Thank you for sharing what you experienced working with Crestline. We appreciate you taking a moment to do so.
Warm regards,
Jonna Demeo
Crestline Director of Marketing
Great Experience! The sales representative was very accommodating and went above and beyond to ensure our company's needs were met. Thank you Dan!
Reply from Crestline Promotional Products2026-05-12
Hi Dannise,
I'm so glad you had a wonderful experience with Dan! He's great! I will share this with him.
Warm regards,
Jonna Demeo
Crestline Director of Marketing
Great experience - always a smooth process from start to finish!
Reply from Crestline Promotional Products2026-05-12
Lisa,
Wonderful to hear that you had a great experience with Crestline. Please think of us again the next time you need promo.
Warm regards,
Jonna Demeo
Crestline Director of Marketing
Everything has been good working with David.
He responds very quickly to our orders and to answer all questions and concerns.
Thanks
Reply from Crestline Promotional Products2026-05-11
Hi Gail,
We are thrilled that you've had a great experience working with David. I will share this with him and I'm sure it will make his day.
Warm regards,
Jonna Demeo
Crestline Director of Marketing
Amber Roy provides the best customer service ever!
She is kind, energetic, helpful, and knows the products. She knows what to suggest when you cannot find what you are needing to order!
Thanks Amber.
Reply from Crestline Promotional Products2026-05-11
Bettie,
Amber is the best and we are so glad you got to experience it! Thanks for sharing.
Warm regards,
Jonna Demeo
Crestline Director of Marketing
Order was placed, communication back was good and the order was fulfilled. The way it should work-seemless.
Reply from Crestline Promotional Products2026-05-07
Good morning,
Thank you for the positive feedback! We’re glad the ordering process, communication, and fulfillment all met your expectations. It’s great to hear everything worked seamlessly from start to finish — exactly the experience we aim to provide. We are so thankful for your business and look forward to working with you again.
Warm regards,
Alicia Critelli, Crestline Marketing Manager
It was a re-order so I had experience but Nicole Savage responded quickly to questions, she was very conscientious about checking back with me, following through with changes, and always with respect and friendliness. We love the stress balls we get from you, very good quality.
Reply from Crestline Promotional Products2026-05-08
Hi Maria,
Thanks for sharing your experience. I'm thrilled that you came back to reorder and that your experience was great again. We'll be here next time when you need another reorder!
Warm regards,
Jonna Demeo
Director of Marketing
