Crua Outdoors has a simple mission: build the world’s most comfortable, strongest tents, and send them out into the wilderness to give hunters and campers the best night’s sleep they’ve ever had outdoors. The secret? Our patented insulation technology. Head off on a hunting excursion, fishing trip or an outdoor family adventure, and we’ll keep you warm in the winter and cool in the summer. All year round, it’s a dark, quiet and comfortable tent. Our original was one heck of an over-engineered tough tent, so we built a few more Crua products – a lightweight Crua tent for your backpack, a six-person Crua for your mobile base camp, a three-person Crua for short stays, and a semi-permanent Crua for large groups. Years of fault free service in the most challenging weather conditions. Guaranteed.
Written by the business, not verified by us.
Is Crua Outdoors legit?
Crua Outdoors (cruaoutdoors.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-09-03.
I’ve never had service like I’ve had with crua outdoors- I could not believe service like this still exist these days. Jesse went well beyond duties- I needed a Duo Maxx flysheet but of course the procrastinator that I am- I was a day late and a dime short- Crua just had a massive sale and they were sold out of almost everything- including the flysheet I needed- I contacted customer service and asked about said flysheet - I was answered back with - I’m so sorry but we have sold out- and probably won’t have them back in stock for a year- I asked about returns or used equipment which sometimes people send stuff back-
Without knowing what I started- A search began- I was sent an email from Jesse that it was the busy time of year and if I could be patient they would let me know if they had something - Well days went by- I’m assuming I’m just doomed not to have one until next year or so- I checked my e-mail later in the day and I had received an email from Jesse stating that some where found but without boxes-and was that alright? I replied with an astonished yes- Two days go by and Jesse sends me another email saying that a brand new one was found… in a box- Somehow it had been over looked- and that they would be sending it to me as soon as I paid the invoice- which I did instantly and it is on its way
as I’m writing this… So Thank you so very much Jesse for taking your time out and helping a customer with a 30 dollar flysheet- I won’t forget the incredible service I have received from Crua and always have received -
thanks again- Joe
I submitted a warranty claim because one of the spreader bars ripped through the seam. I'm bummed that it happened, but that part receives a lot of tension. The warranty claim process was very simple many thanks to Jesse! I received the shipping notification for the replacement and I am pumped to get back out in the woods. Thanks crua for standing behind your product and customers!
Being in the Customerservice industry in a call center for over 20 years, I can truly say that your representative, Jesse, went above and beyond in every category imaginable. Not only was he, professional and courteous, he was also relaxed and extremely knowledgeable. I explained my situation to my questions, and not only did. He answer the questions, but he went above and beyond, and did some research and called me back, setting me up with more than I had expected.
Definitely a keeper, this guy gets it. He relates immediately. He troubleshot issues that were simply questions, and more than satisfied my hopes.
Both the initial phone call that I made, as well as the call back that he made to me, totally assured me that I was making the right decisions in doing business with your company.
Please let Jesse know that my appreciation for his customer service will be remembered fondly.
Jesse was very responsive and clear and helped me resolve my requests promptly and without hassle. Honestly, Jesse exceeded my expectations.
I have loved the products from CRUA so far and this experience has really solidified me as a fan.
Fantastic company and their products are out of this world, had the pleasure of dealing with a lady by the name Jesse , super nice and a pleasure to deal with .
5 stars all
I received a few items recently, and thought I received the wrong items. I never opened it thinking I would have to return them. After emailing Jesse about the order, she helped me to know that she used a different box to mail it and to double check inside. Lo and behold the correct items were there. Thanks again Jesse for using recycled boxes to send things out, and the quick communication.
Jesse was cordial, prompt and on the ball.
We always felt we knew where our order was at, even though it was back ordered for a few weeks.
The cherry on top was when we asked if there was any way he could retroactively give us the discount for a promotion that had started while our product was backordered. There was no discussion there. He approved it right away stating "it's the right thing to do".
We ordered the Crua Cottage and loved it. Although it is very hefty and bulky, the tradeoff for comfort is definitely worth it! We had an issue with one of the poles but Jesse in customer service immediately sent out a complete set of new poles. Thanks so much for the great service and well-built tent!
Reply from Crua Outdoors2024-10-03
Hi Viktoria,
Thank you for your kind words. The Cottage is a beast for sure! We hope you have great adventures with it in the future!
Happy Camping,
CRUA Team
Jesse was one point from the moment my order was placed. I expressed a concern about the high shipping cost and he researched it and gave me a discount on the shipping. I appreciate his willingness to help
Reply from Crua Outdoors2024-10-03
Hi Trey, thank you for your review! We always try our best to be flexible where we can :)
Best,
CRUA
Jesse was able to help resolve my issue super fast. Crua has some great products and I’m excited to get more especially knowing any issues I may have will be taken care of.
Reply from Crua Outdoors2024-09-13
Thank you, Scott for your review. Happy to see a CRUA fan! We definitely try our best daily to get the best gear to your hands! :)
Best,
CRUA
Amazing communication from the Crua Team through email and phone support. I received follow up as well to confirm shipment was correct. Excellent communication.
Reply from Crua Outdoors2024-09-13
Hi Matthew, Thank you for your great review. Have fun with the CRUA Gear! ;)
Happy Camping,
CRUA Team
Jesse was so helpful and quick to respond when I had trouble ordering an item that was out of stock. He notified me when the item was available and even created a quick link purchase option for me to purchase right away. He had a quick and easy solution to my problem and was a pleasure to work with.
Reply from Crua Outdoors2024-09-06
Hi Heather,
Thank you for your great review! We are always happy to help, and of course super happy that we had the item you were looking for :)
Best,
CRUA Team
Company and employee did a wonderful job of addressing my request. Answerd all my questions and done so in a very timely manner. I would definitely recommend them to anyone involved in outdoor activities
Reply from Crua Outdoors2024-09-06
Hi Jesse,
Thank you for your kind words. We always try our best to get better in what we do, and to help our customers! :)
Have a great day,
CRUA Team
Jesse from Crua support was fantastic, although I didn't have the email receipt available, Jesse was able to source my previous order and confirm that I was still in guarantee, and ordered a replacement to be sent to me all within 24hrs, can't ask for anything better, brilliant service, thanks Jesse
Reply from Crua Outdoors2024-09-06
Hi John,
Thank you do much for this review! Happy to hear, that your issue was resolved fast!
Happy Camping,
CRUA
We had a problem with one of their first Hammocks that came out. Jesse was fantastic and we worked together to resolve our issue. It was great working with Jesse and I highly recommend their gear.
Reply from Crua Outdoors2024-09-06
Hi Stephanie,
Thank you for your review! So good to see, that you are now a happy owner of our Koala Maxx!
Enjoy Hanging,
CRUA Crew
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