Crua Outdoors has a simple mission: build the world’s most comfortable, strongest tents, and send them out into the wilderness to give hunters and campers the best night’s sleep they’ve ever had outdoors. The secret? Our patented insulation technology. Head off on a hunting excursion, fishing trip or an outdoor family adventure, and we’ll keep you warm in the winter and cool in the summer. All year round, it’s a dark, quiet and comfortable tent. Our original was one heck of an over-engineered tough tent, so we built a few more Crua products – a lightweight Crua tent for your backpack, a six-person Crua for your mobile base camp, a three-person Crua for short stays, and a semi-permanent Crua for large groups. Years of fault free service in the most challenging weather conditions. Guaranteed.
Written by the business, not verified by us.
Is Crua Outdoors legit?
Crua Outdoors (cruaoutdoors.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-09-03.
Jesse has proven a capable and effective communicator and issue resolution rep. It is unique to find a person today who is prompt effective polite concerned and so well rounded in targeting an effective conclusion to a series of consumer errors. I can recommend Jesse for advancement in the sales marketing and customer relations areas. Thank you Crua it is so good to find your excellence goes well beyond innovation in product. Best regards, One Happy Camper
Reply from Crua Outdoors2024-09-06
Hi Daniel,
What a great review! Thank you for that. Jesse is one of the bests for sure, and we are super happy to see, that our customers think the same! ;)
Enjoy Camping,
CRUA Team
Ultra-fast response time and problem-solving. My issue was particularly time-sensitive. Cura understood that and dealt with the issue right away. Excellent job thanks!
Reply from Crua Outdoors2024-07-23
Hi Jason, thank you for your review! We are glad, that we could help you out :)
Best,
CRUA Crew
Spoke to Jesse today, fantastic as we broke communication for a few days. Problems with my bivi tent but sorted out a solution for now. Hes really fast with replies and cares about the Crua products as we went in-depth to problem-shoot possible causes.
Reply from Crua Outdoors2024-07-23
Hi Mr Rogers,
Thank you for your great Feedback! It's great to hear, that we could help you out fast.
Enjoy the Hybrid,
CRUA Team
Excellent customer service. Jesse went above and beyond to help me complete my order. Prompt, kind, and knowledgeable. I’m so glad Crua has this quality of customer service.
Reply from Crua Outdoors2024-07-23
Hi there,
Thanks so much for the positive feedback! We always try our best to help our Customers!
Happy Camping,
CRUA
During a trip to Spain we experienced a problem with our tent, I contacted Crua and left a message. Very promptly Viki returned our call and as we had taken several photograph we were able to supply Crua with a resource for the problem. Viki once again contacted us in a timely manner with a resolution to the situation and we agreed to help further for Crua to understand the problem. Viki has been amazing, she was efficient and had empathy for out predicament and was able to put at ease with a satisfactory outcome. Viki is an asset to Crua for her great aftersales care and we felt like valued customers throughout the process of resolution, she was friendly, polite and very helpful. As a company, Crua, have developed some great equipment to enhance an outdoor lifestyle whilst putting customer service at a high level of importance to them, this is a rare commodity nowadays and it has been refreshing to experience being a valued customer. I absolutely have no reservations in not only recommending Crua products but also commend them on their staff and attitude towards ongoing customer care and I will be committed to their products and an adversary to their constant improvements and innovations to equipment they provide. Thank you Viki for your outstanding care towards us.
Reply from Crua Outdoors2024-07-04
Thank you so much for the detailed review and for your trust in us! We hope, that you can enjoy the Core for a long time, and have lots of adventures with it. In case of any questions, you know where to find us ;)
Happy Camping,
CRUA Crew
I had so many questions and Jesse was quick to answer all of them and with a sense of humor! Anyone looking to do business with people who are patient and care that you are happy this is the company to purchase from
Reply from Crua Outdoors2024-06-13
Hi Katherine,
We love good questions at CRUA and to have fun! Thank you for your great feedback, and let us know if you have any other questions. You know where to find us :)
Best,
CRUA Crew
Thank you for the quick link to product instructions!! It would be even better if they were on your web site! :)
Reply from Crua Outdoors2024-06-13
Hi Judi,
Thank you for your feedback. It is true, that we lack some of the instructions, and we apologize for that. We are working on having all of them on the website. :)
Have a great day!
CRUA
I placed an order with Crua and worked with Jessie. I am beyond impressed by the customer service.
I placed an order with Crua and worked with Jessie. He called me and took care of everything. Jessie not only looked into my issue but made sure to message me back when I did not get back to him. That is so rare these days to have such incredible customer service. He went above and beyond to make sure I received my coupon. Also, the product quality is amazing. I am looking forward to camping now.
Reply from Crua Outdoors2024-06-13
Thank you Heidi for your review! We try our best every day to provide the best support possible. We hope you will love the products as much as we do ;)
Happy Camping,
CRUA Team
Best blanket I've ever owned / hope to own. Stiching did not hold up well to repeated but careful machine washes - (after almost 2 years of almost nightly use). Emailed support - my request resulted in request from Crua for photos. Shortly after receiving them free warranty replacement was authorized. New blanket coming in new order box. No need to return old one. (Lying comfortably under it now)!
Reply from Crua Outdoors2024-05-08
Hi Marc,
We are happy to hear, that you love the Culla Blanket! Enjoy it for a long time :)
Best,
CRUA Crew
Jesse was attentive, helpful, and so flexible to work with me with special orders, cancelling and changing orders, and getting more information for me with a new product. I'm extremely happy with his customer service!
Reply from Crua Outdoors2024-04-19
Hi Julie, Thank you for your kind words! We are really happy we could help you! :)
Best,
CRUA Team
I love Crua tents, and the support was great but they had advertised their lightweight tent at the wrong weight (it double what it was supposed to weigh). They were very sorry and have put that right now and refunded me but it was a waste of time.
Reply from Crua Outdoors2024-04-16
Thank you Sally for your review. We apologize again for the inconvenience. We fixed that mistake since then, thank you again for bringing this to our attention!
Crua in the US! Great tents and great customer service!
We are a young family living in central Texas and always looking for opportunities to go camping. But tents designed in the US are not at the same level as the tents in Europe. Ive always been a big fan of the Crua tents and I am glad that they have decided to come to the US. I purchased the Core and the Culla Family but I returned it because I am more interested in the tunnel tents. I got the Quad and have not used it yet but am excited to soon. Returning the Core and Culla was easy and the team was responsive. But I had to drive to their warehouse since shipping the tents back is very expensive. It would be nice if Crua would pay for return shipping. But the people I met at the warehouse, Jesse, are very nice and helpful and it was a pleasure to meet them. Crua tents are the way to go. Add on an Ecoflow Wave 2 AC and it gets very cozy.
Reply from Crua Outdoors2024-04-11
Hi K, Glad to her that we could help you out! The Quad is one of our newest tents, so we are super excited for you to try it out!
Enjoy Camping,
CRUA
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