Crua Outdoors has a simple mission: build the world’s most comfortable, strongest tents, and send them out into the wilderness to give hunters and campers the best night’s sleep they’ve ever had outdoors. The secret? Our patented insulation technology. Head off on a hunting excursion, fishing trip or an outdoor family adventure, and we’ll keep you warm in the winter and cool in the summer. All year round, it’s a dark, quiet and comfortable tent. Our original was one heck of an over-engineered tough tent, so we built a few more Crua products – a lightweight Crua tent for your backpack, a six-person Crua for your mobile base camp, a three-person Crua for short stays, and a semi-permanent Crua for large groups. Years of fault free service in the most challenging weather conditions. Guaranteed.
Written by the business, not verified by us.Crua Outdoors (cruaoutdoors.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-09-03.
The service rep listened to May issue and promptly looked to find out what may have caused the billing issue.
Hi Greg, Great to hear, that your issue got resolved. Greeting, CRUA Team
Thoughtful follow-up and immediate action. The essence of great customer service.
Hi David, We are happy to hear, that we could help you out! Have a great day, CRUA Team
I'm from Sweden but will write this in English. I bought the Duo Maxx and Culla Maxx. I had a problem with the Culla's inner poles, specifically the back wall pole as it was nearly impossible to insert the pole, support (Viki) showed me a trick she's been using. She sent me a personal video. It was a very out-of-the-box thinking however when I tried her method I shaved off a chunk of material because the fit was very tight for me. Viki asked if I wanted a new pole that was slightly shorter but it was with a shipping fee to Sweden for €17. I just cut the pole by 2,5cm and that fit perfectly. Viki said 'You know what, I'll send you the pole anyway without charge'. It's to be 2cm shorter than 110cm originally. Awesome girl and her voice is nice to listen to lol.
Hi Simon, We are glad to hear, that we could help you out! :) Enjoy Camping, CRUA Team
What a great way to sleep outdoor. I think this is one of the qualitative outdoor sleeping camping equipment one could use in any weather condition. Wish to have the opportunity to buy another cocoon for my sister.
Thank you Alexandros for your amazing review! We wish you a lot more of great sleep in the wild! Happy Camping, CRUA Team
Although we had a hiccup with the order, the Crua team reacted in an efficient and courteous manner. Great customer service and that reflects on the whole company.
Hi Ricardo, thank you for your great review. We hope that your camping trip goes well! Have a great day, CRUA Team
I had astronomical delivery fees from UPS. Crua was whiling to help out to offset the fees. Simply wonderfull. Can't wait to try the new tent! Thanks.
Hi Sebastien, Thank you for your great review! Unfortunately, shipping fees went up high recently, we wish as well it wasn't the case:) We are happy, that we could help you out, and we hope you will love the Tri as much as we do! Happy Camping, CRUA
Jesse our representative was super helpful and supported. Jesse met every expectation you will want from a customer service personal.
Hi Pao, Thank you for your amazing feedback! We try our best everyday to keep our customers happy :) Have a great day, CRUA Team
The Culla range is truly unique and high quality. Highly recommended.
Thank you for your review! We are so happy so hear that you love our Culla series! Happy Camping, CRUA Team
Viki was quick to respond to my questions about replacing a lost piece of equipment and provide a timely solution. She communicated well and kept me informed during the entire process.
Hi Steven, It's great to hear, that you were happy with our service, thank you! Have a great holidays, CRUA Team
Incredibly fast and understanding response. Came to a resolution for the issue quickly.
Hi Firc, Thank you for your review, we are happy that we could help you out :) Happy Camping, CRUA
The team was very friendly and prompt to help. I needed to cancel my order pretty late in the process and they made it easy!
Thank you Scott for your review. We are happy to help! All the Best, CRUA Team
Best customer service I have ever experienced. UPS damaged a package and they had one sent that day just in time for my trip. Great product line with quality materials. The product line and quality is awesome. I own a lot of gear and the Core is my go-to. I don’t think they make anything bad. Top notch company.
Hi Joseph, Thank you for your feedback! We are happy, that we could help you out:) Have a great time camping, Crua
I needed some extra assembly parts for set up , and Jesse was able to send them out next day. Love that service lives up to the high standards of Crua.
Hi George, Thank you for your continued support. We are happy to have you as our customer. Enjoy camping, Crua Team
Customer care was really responsive, receptive, understanding and a pleasure to engage with and resolved my issue quickly 🙏🏻
Hi Jill, Thank you for your review! We are happy, that we could help you out:) Have a great day, Crua
I had ordered a hammock as a Christmas gift in 2022, and only now, 10 months later, discovered that I didn't receive the bug net that was supposed to be included, silly me. Customer service promptly replied to me and set up a replacement right away, no questions asked. Amazing! I have the hammock set myself and I'm so happy with it, the ease of setup and everything. I know the receiver of the Christmas gift is also very happy with it! Couldn't recommend more!
Hi Signe, It's so good to hear, that you chose our product as a Christmas present! Again, we apologize for the missing bug mesh, but now your set is complete and ready for adventures. Have a great time! Crua
On june 5th we ordered a Crua Aer 2 rooftoptent via the website of Crua. We got an e-mail that confirmed our order with number 1074, placed by my boyfriend Duriau Cédric. On juli 21th we got an e-mail with a track and trace for the containership that shipped our order. The e-mail also said that the eta would be september 7th or maximum one week later. This e-mail on juli 21th was the last we’ve heard from Crua. On september 5th we send an e-mail to Crua where we asked an update on our order since it still was not delivered. We did not get an answer yet. On september 8th we send an Instagram message to Crua but didn’t get a response. Then on september 12th we send another e-mail asking for an update. To this date we still didn’t hear anything from Crua since juli 21th. We are getting worried now. We are hoping to finally get a response from Crua via this medium. UPDATE: The day after we wrote this review, we were called by Crua. We were told that due to movements within the company our e-mails sadly got lost. Also something went wrong with the track and trace because we never got this for the tent, online for the ship it was on. The same day we also got a call from the Antwerp port where our Crua Aer apparently was still stuck. We made an appointment for delivery. The 26th of september our Crua Aer was delivered without any problems or delays. We immediately started setting up the rooftoptent on our car. The set-up went smoothly, and we LOVE LOVE LOVE the Crua Aer 2. The used materials seem solid. The skylight is the best thing! We can't wait to travel with this tent.
Hi Enya, Thank you for your review. We are happy to hear that you love the AER. We apologize for the complications on our side, we looked through our email system but did not find any of your emails from the dates listed. On the other hand, we are happy that we could reach you after all and be able to communicate with you. We wish you and Cedric great adventures with the AER! Crua Crew
Promt response and very helpful support staff
Hi Tyrone, Thank you for your review, we are glad to hear, that you were happy with out service:) Happy Camping, Crua Team
I just want to thank Crua costumer service team specially Viki, the service since I both my tent has been excellent, they answered all my questions straight away. Customer service is amazing and the best in comparison with other companies that I had deal with in the pass, I must say the quality of their products is excellent too . Thank you . Lupita
Hi Lupita, Thank you for your kind words. We wish you all the best with your adventures in Mexico. :) Happy Camping, Crua Team
I purchased my tent a few years ago it’s made camping a breeze with setting up and also the cocoon keeping me warm. I must have gotten it too close to the fire I noticed little holes in it. The support team emailed me the same day and sent out a repair kit! Thank you so much!
Hi Daniel, Thank you for your kind review. We wish you a lot of camping with the Duo Combo. :) Greeting, Crua
Great company to work with!! While there was a production delay on the manufacturing side, customer support was very patient and truly helpful in answering all my inquiries, been able to track my order during sea freight and when it arrived in their warehouse. Today I just received my RTT and super excited in setting it up so we can test it outdoors.
Thank you Rene for your review! We are happy, that you can finally try out the AER. Happy Camping, Crua Crew
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