Paid 15dollars over a month ago for…
Paid 15dollars over a month ago for so.ething still never got it and then today I got charged 70$ I am beyind pissed off and want a refund
About Cupid Fragrances
Data updated- Website
- cupidfragrances.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 75% (63/84)
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About this business
Cupid Fragrances is a revolutionary fragrance brand that offers a unique range of pheromone-infused colognes designed to elevate your attractiveness and boost your confidence. Our scientifically-formulated scents harness the power of pheromones, setting us apart from conventional fragrance brands. Visit cupidfragrances.com to discover a new world of irresistible allure and leave ordinary fragrances behind. Experience the Cupid difference, and let your inner magnetism shine.
Written by the business, not verified by us.Is Cupid Fragrances legit?
Cupid Fragrances (cupidfragrances.com) has a 1.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews. Last updated 2026-08-11.
What people say
This "company" isn't acting in good…
This "company" isn't acting in good faith. Their promise to provide a good product or "money back guarantee" has found me in the negative of $20.07 to ship back after offering me 10% off to keep it, then 15% off to keep it, then exchange for "soap", all of which I declined. There is no RMA call tag for shipping on their dime and the way they ask you to document the return is extraneous: Please include this in the RMA above in the package, not including this will result in the package being discarded. Please declare the correct number of bottles to be returned to the customer service team, otherwise, the return can be denied during the receiving stage. After you ship your order, please send us the tracking number as well as an image showing that the RMA number was included in the package label. This is important as we cannot process the return without it. Please note that return shipping is covered by the customer. Since Cupids already covered the shipping cost for the original order, the return shipping fee will need to be handled on your end. 3. Please return the item within 30 days of delivery. We must receive the returned package within 90 days of the delivery date Seems like their looking for ways to say "Yeah, we didn't process your return because you missed some minor detail". Buyer beware, Carpe doesn't have these issues and offers 4 sticks with 4 gifts for less than Cupid's offer, I'm imagining with way less returns. Seems like their company has bogus 5 star reviews on here as well. They're just batting a 1000? Really? Bad form, not how you build credibility.
Reply from Cupid Fragrances2026-07-11
Hi Damian, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We understand your concerns regarding the return shipping costs, the refund options that were offered, and the return instructions you received. We also recognize how you've felt when a return process feels overly complicated or gives the impression that there are unnecessary hurdles. Your feedback about the clarity and ease of our return policy is valuable, and we'll be sure to share it with the appropriate team for review. We are committed to helping resolve your concern and would be happy to assist you further. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team
Scam scammer scammers
Scam scammer scammers Don’t buy anything from this dodgy website ! Don’t be fooled by this scammer’s fake advertisements !
Reply from Cupid Fragrances2026-07-11
Hi Amirali, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We understand your concerns regarding your experience with our website and advertising, and we sincerely regret that we did not meet your expectations. We are committed to helping resolve your concern and would be happy to assist you further. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team
I had a bad reation from the deodorant…
I had a bad reation from the deodorant and I canceled my renewal right after purchasing this product. They still sent an other order with out my consent. I had to cancel my credit card for them. Poor customer support
Reply from Cupid Fragrances2026-07-11
Hello, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We sincerely regret that you experienced an adverse reaction to the deodorant. We're also sorry to hear about your concerns regarding the renewal order. Additionally, we apologize that your experience with our customer support did not meet the level of service you expected. We are committed to helping resolve your concern and would be happy to assist you further. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team
I would like the original formula as a…
I would like the original formula as a preference, my friends all loved the original formula also. Can they make it a choice between the three scents. Scent number 2 is a swing and a miss. Either scent number 1 or scent number 3. Scent number 2 basic drug store variety stuff
Reply from Cupid Fragrances2026-07-11
Hi WillBay, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We appreciate your honest thoughts and understand your preference for the original formula. We also appreciate you sharing that your friends preferred it as well. We are committed to helping resolve your concern and would be happy to assist you further. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team
Scam
Smells mid. Not worth the price. Also they sneak in a subscription thing that you don't know about untill you get a fresh bank statement a month later saying they automatically made an order for you. Tried cancelling the order before they shipped and they just replied saying "sorry, we can only give you 20% in store credit. We sending this order to you anyway" bunch of assholes
Reply from Cupid Fragrances2026-07-11
Hi Deacon, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We're sorry to hear about your experience regarding the recurring subscription and the cancellation process. We understand how you've felt. Your feedback about both the ordering experience and our customer support has been noted and will be shared with the appropriate team for review. We are committed to helping resolve your concern and would be happy to assist you further. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team
★☆☆☆☆
★☆☆☆☆ This is easily one of the most disappointing purchases I have made in a long time. I bought three bottles of Cupid's Hypnosis after being repeatedly exposed to their advertisements on Facebook, social media, and their website. The company heavily promotes this product as a pheromone cologne that supposedly increases attraction and gets noticeable attention from women. After spending my money on three bottles and giving the product a fair chance, I can honestly say that it delivered absolutely none of the results that were advertised. No increased attention. No increased attraction. No special reactions. Nothing. What makes this even more frustrating is that the fragrance itself is completely average. There is nothing unique, premium, or memorable about it that would justify the hype or the price. If this had been marketed as a standard cologne, I would simply have considered it mediocre and moved on. The real problem is the marketing. The advertisements create expectations that the product simply does not meet. In my opinion, the company relies far more on bold claims and emotional marketing than on the actual quality or performance of the product. I regret purchasing three bottles based on those promises and feel that my money was wasted. If you are considering buying this product because of the attraction claims, my advice is simple: save your money. Based on my experience, this product performed no differently from an ordinary cologne that costs far less. I would not purchase from this company again and would strongly encourage potential customers to research carefully before believing the advertising claims. ★☆☆☆☆ I can honestly say that buying three bottles of Cupid's Hypnosis is one of the purchases I regret most. The reason I bought this product was simple: I believed the marketing. The advertisements repeatedly suggested that this pheromone cologne would increase attraction and generate noticeable attention from women. Those claims were the primary reason I spent my money on not one, but three bottles. The reality was completely different. After extensive use, I experienced absolutely none of the effects that were promoted in the advertising. No increase in attention. No increase in attraction. No reactions that would justify the extraordinary claims used to sell this product. What I received was an ordinary cologne wrapped in extraordinary marketing. The most disappointing part was what happened after I raised my concerns. I submitted a complaint on 14 December 2025 and explained exactly why I felt misled by the advertising. After a lengthy wait, the response I received was little more than a generic template explaining where to spray the cologne and reminding me that results vary. That response completely ignored the core issue. I did not spend money on three bottles because I needed instructions on how to apply fragrance. I spent money because the advertising created expectations that the product failed to meet. Instead of addressing those concerns directly, I received what felt like a scripted customer service response designed to avoid discussing the claims that convinced me to buy in the first place. My experience left me feeling disappointed, frustrated, and convinced that the marketing was far more impressive than the product itself. If you are considering purchasing this product because of the attraction-related promises in the advertisements, I strongly recommend approaching those claims with extreme skepticism. Based on my experience, the gap between the marketing and the actual product was enormous. I would not buy this product again, and I would not recommend it to anyone considering a purchase based on the advertising.
Reply from Cupid Fragrances2026-06-29
Hi Nader, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. We understand your concern regarding the product's performance, the expectations created by the advertising, and your concerns about the response you received after raising your complaint. We also appreciate your honest feedback regarding the fragrance itself and the overall value of your purchase. Please know that individual experiences with fragrance and pheromone products can vary significantly, and we understand how you've felt when a product does not deliver the results you had hoped for. Your comments regarding both the product and your customer service experience have been noted and will be shared with the appropriate teams for review. Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team
So its been well over month and I still…
So its been well over month and I still never received my first order nor have they responded to refunding my money for and yet they charged me a second time and emailed them about 2 3 days ago about canceling everything and to refund me my money for second order but yet no email back..... such a joke
Reply from Cupid Fragrances2026-06-29
Hi Keith, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. We understand your concern regarding the status of your initial order, your refund request, and the additional charge for a second order that you no longer wish to receive. We also undersrtand how you've felt. Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team
This was the biggest waste of money I…
This was the biggest waste of money I have ever spent ...tracked the product from China...took ages when it arrived I did test it all and the scent is lost so quickly it was like I was wearing nothing..I was upsold to get scent Hpnosis 2 deodorant stick and soap...a LOT of money for a useless low quality product...
Reply from Cupid Fragrances2026-06-29
Hi Kelvin, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We understand how you've felt regarding the shipping time, the tracking information, and your expectation with the longevity of the scent was not met. We also recognize your concerns about the additional products, and we regret that you feel they did not provide the value you expected. We are committed to helping resolve your concern and would be happy to assist you further. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team
I did a one time purchase
I did a one time purchase, a month after I received a second order I never did, they answered I was subscribed, but I never agreed to any subscription, then cancel that subscription it’s a whole maze
Reply from Cupid Fragrances2026-06-29
Hi Fernando, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We understand how you've felt after making what you believed was a one-time purchase and then receiving an additional order that you did not expect. We are committed to helping resolve your concern and would be happy to assist you further. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team
Scammed over a subscription.
Scammed over a subscription that I didn't know I had. I just order the perfume online through a link from Facebook. Now they billed me for another product that I did not order or want. Trying to cancel but the order but I never received any subscription details from them. Worst company ever.
Reply from Cupid Fragrances2026-06-29
Hi Bruno, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. We understand your concern regarding the additional shipment and charges. Our subscription and promotional offers are outlined during the checkout process, including any recurring billing terms when applicable. Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team
Refusing to cancel my order. I want a refund, not discounts!
Terrible experience trying to cancel an order with Cupids. I have explicitly written to them asking for a cancellation and a full refund, but they are flat-out reluctant to do it. Instead, they keep replying with various discount offers to try and force the sale. I am not considering any discounts. Cancel my order which I Placed from Denmark Copenhagen and process my refund immediately.
Scam,scam,scam!
Ordered a “sample”, and was charged about $10. Took over 3 weeks to arrive, now suddenly billed for $55! Paid through Apple Pay, no security! Unauthorized payments being taken, do not send them money, product not very good either, stay away from this scam.
Reply from Cupid Fragrances2026-06-29
Hi Mariusz, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced. We truly understand your concern regarding the additional charge you received and the shipment of your order. Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right. When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further. Kind regards, Cupids’ Customer Support Team
Tried to cancel my order within minutes…
Tried to cancel my order within minutes of placing it and although they claim they have 24/7 customer service it took hours to hear back from someone. Once I did through the live chat, they continually tried to redirect me into a discount but would not process the return I adamantly kept asking for. Emailed the address their website says to email to cancel an order, never heard anything back. Then I stopped hearing from them completely and had to contact my bank to dispute the charges so I could get refunded and explained the entire situation to my bank. Thankfully, my bank processed the dispute and returned the money to my account which is part because the company never processed or shipped my order. Hopefully my review, along with the many others I see here, prevent anyone from wasting their time and money with this company. They have an excellent marketing campaign but pheromone fragrances are not actually backed by science as they claim. That is the sort of thing that only exists in movies and is not real, their marketing campaign is what caught me as I’m sure it has so many others. Avoid this company because once they have your money they go completely silent when requesting a refund or cancellation of your order regarding their products, legitimate robbery.
Reply from Cupid Fragrances2026-06-01
Hi Chris, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We understand how important it is to receive timely assistance when requesting an order cancellation, and we regret any inconvenience caused by the delays in communication and the difficulties you experienced while seeking support. We also understand how you've felt when expectations regarding the cancellation process and response times are not met. We are committed to helping resolve your concern and would be happy to assist you further. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team
My daughter wanted help ordering…
My daughter wanted help ordering cologne for her boyfriend. I placed the order. Their website tells you do not reload the page or leave the page. You may be double billed. I did not leave. I did not reload the page and yet when it comes down to it I was billed twice for the same package. They said I selected it. All I selected was the one package. You must read the fine print very carefully. This company is based on tricking you into clicking onto stuff that does not need to be clicked on $120 transaction turned into a $240 transaction due to the simple amount of fraudulent information on their website. I could show you the receipts. I can show you the complaints. I can show you the emails. Their customer support is terrible. Do not wish to help to not wish to cancel the order. They are hoping I do not send it back. I promise I will send it back when it arrives. It has been over 14 days. Still waiting on transit of this crap deal.
Reply from Cupid Fragrances2026-06-01
Hi Brian, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We understand your concern regarding the charges associated with your order. Please note that we only process orders based on the information and selections that are successfully submitted and received through our system at the time of checkout. We do not manually add products or modify customer orders We are committed to helping resolve your concern and would be happy to assist you further. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team
product is trash doesn’t even smell…
product is trash doesn’t even smell when you open the package so of course it doesn’t last on your body probably not even good to put on your skin. They make it almost impossible to cancel the subscription. You have to email them to request a link that takes you to a page that requested your email so they can send you another link then you have to search for it just to get sent another leak just to cancel and I guarantee you they probably didn’t cancel it all the way.
Reply from Cupid Fragrances2026-05-20
Hi Chris, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We’re very sorry to hear that your experience with the product and the subscription cancellation process did not meet your expectations. We are committed to helping resolve your concern and would be happy to assist you further. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team
Original to 3.0... I'll take'em all!
I bought the original Hypnosis. But then got hit with the knock offs. I tried all I could to make it last. Despite countless women complimenting me and whatnot it just wasn't for my wife. She didn't love it. Don't get me wrong, she thought it was ok, and I was like "are you kidding? This could get a guy laid.", this cologne will get you the attention you're looking for, but when the new scents dropped, that was all she wrote! I bought the buy 2 get 1 Hypnosis 3.0, my wife still wasn't impressed. The 3 pack came with a tester of Lust. Now that, let's just say, she liked it much better. I was going to return the Hypnosis for 3 Lust bottles, and customer service was amazing and totally going help. Instead I kept the 3 Hypnosis, Ordered 3 Ignite, 1 Charm, 1 Lust and 1 more Ignite for a total of 9 bottles of Cupids new bottles. They're all too damn good. Once we found the scent she liked, she decided she actually liked them all. But for different reasons. I personally think, she's seen enough of women coming onto me because of my scent right in front of her. And she hates being the only woman that isn't into the scents that get me attention whether she's at my side, holding my hand or not. Women just come up, talking about "excuse me sir... you're fine and you smell incredible, what are you wearing..?" Yeah, that buy 2 get 1 deal. I got them all and the Hypnosis 3.0, that's one of the best scents I've ever smelled. I had to have them all! It's that simple. Got to me in a couple of days and the new bottle is fabulous design. But the price, unreal. Worth every penny.
The cologne is good but be careful if…
The cologne is good but be careful if you don't want to keep paying they make it damn near impossible to cancel a subscription then when you do they charge you again anyway
Reply from Cupid Fragrances2026-05-15
Hi Jeremy, Thank you for sharing your feedback with us. We’re glad to hear that you are enjoying the cologne, and we also appreciate you bringing your concern regarding the subscription process to our attention. We would like to reassure you that subscriptions can be cancelled anytime, and our customer support team is always available to assist customers with the cancellation process whenever needed. Once a subscription has been successfully cancelled, no future charges will be billed. Please feel free to reach out to us anytime if you still need assistance with your subscription, and we’ll be more than happy to help. Kind regards, Cupids’ Customer Support Team
UPDATE..."Absolutely useless stuff!"
Yup!..Absolutely useless stuff! I wrote a review for this a few months ago, and giving the company the benefit of the doubt, I thought I'd write another after using it for a while, and see if I DID actually attract any females!...as they inferred, with this, so called, "Pheromone infused".. Cologne! I can honestly say, absolutely nothing has changed! I've been close to many women through my work in the last few months, and as I said before, NOT ONE woman has told me that I smell good!.....or even asked what was I wearing!?...and what's more.... it still doesn't smell any better either! SO.....I SHALL BE THROWING THE VAST MAJORITY OF THE BOTTLE AWAY NOW!! ... A Total Waste of Money! FOOTNOTE: I'm sorry Cupios ...but your "Run of the Mill" reply below is just not good enough! This is EXACTLY the same reply you gave me the first time! Please give me WRITTEN EVIDENCE for the PERCENTAGE of Men that have used it, and have had GOOD feedback from the women and men...because we would all love to know! Your company only has to have a few men say that your product works, to infer in your adverts on social media that it actually does, yet in my case, and with many, many other reviews on Trustpilot, clearly shows it DOES NOT! I look forward to your evidence.
Reply from Cupid Fragrances2026-05-15
Hi Steve, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We understand how you've felt when you don’t experience the results you were hoping for. While many of our customers have shared positive experiences and testified to the effectiveness of our products, we also recognize that results and personal preferences can vary from person to person, especially when it comes to scents and individual chemistry. We are committed to helping resolve your concern and would be happy to assist you further. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team
I ordered Cupid's pheromone infused…
I ordered Cupid's pheromone infused cologne and their website signed me up for a subscription and started sending me stuff I didn't order or want. Then I moved and tried updating my new address and they continued to send stuff to my old address and I never received it not sure where it is going. And I continue to get emails from them saying my order has shipped but to my old address. Please be careful when ordering this crap!
Reply from Cupid Fragrances2026-05-11
Hi Daniel, Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously. We understand your concern regarding the subscription, and your updated shipping address not being reflected on your recent orders. We completely understand how concerning this must be, especially when packages are being sent to your previous address. We are committed to helping resolve your concern and would be happy to assist you further. For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order. Again, thank you for your feedback – it’s always helpful as we work to improve. Kind regards, Cupids’ Customer Support Team