Cupid Fragrances is a revolutionary fragrance brand that offers a unique range of pheromone-infused colognes designed to elevate your attractiveness and boost your confidence. Our scientifically-formulated scents harness the power of pheromones, setting us apart from conventional fragrance brands. Visit cupidfragrances.com to discover a new world of irresistible allure and leave ordinary fragrances behind. Experience the Cupid difference, and let your inner magnetism shine.
Written by the business, not verified by us.
Is Cupid Fragrances legit?
Cupid Fragrances (cupidfragrances.com) has a 1.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews. Last updated 2026-08-11.
Absolutely no customer service at all. They pretty much won't let you return for a refund. I even tried cancelling the order, it sat at their warehouse for 4 days before they sent it. Now they won't give the information they deem necessary to return for a refund.
Reply from Cupid Fragrances2026-05-11
Hi Patrick,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
We acknowledge your request to return the order and we're here to assist you further.
Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Absolutely unacceptable. If I could give zero stars, I would without hesitation. This company uses manipulative and frustrating tactics that no legitimate business should be using. Forcing customers to sit through videos just to complete a purchase is already a red flag, but it gets worse. After going through that process, I was charged far more than what I originally agreed to—sometimes double or even triple the listed price. That is completely unacceptable and feels incredibly deceptive.
There is a serious lack of transparency in their checkout process, and it gives the impression that the system is designed to confuse customers into paying more than they intended. Businesses should be upfront and honest about pricing—anything less crosses a line. Based on my experience, I genuinely believe Cupids should be investigated for false advertising and potentially scamming customers.
I would strongly caution anyone considering purchasing from this company. Pay extremely close attention to what you’re being charged, and honestly, you’re better off taking your business elsewhere. No product is worth dealing with this level of frustration, lack of trust, and questionable business practices.
Reply from Cupid Fragrances2026-05-06
Hi Hunter,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
We sincerely apologize for the inconvenience and concern caused by the checkout process and pricing. This is not the experience we aim to provide,.
Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Bought this product thinking wow it’s a dom. just release all the add and the product is all fake. Beside the smell of the product last around 3 hrs there is nothing special. Keep your money in your pocket and don’t believe the hipe.
Reply from Cupid Fragrances2026-05-06
Hi John,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
We’re sorry to hear that the product did not meet your expectations and that you were not satisfied with your experience.
Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Ordered and paid. Been 3 weeks no tracking. Emailed Cupids and got no response. Sent evidence and no response. STEER CLEAR. Blatantly taking money and not sending items. Fake tracking Cupids company is disgraceful
Reply from Cupid Fragrances2026-05-01
Hi Mike,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
We understand how concerning it is to have placed an order and not receive the updates you were expecting.
Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
The customer service for this company is nonexistent. They say product will be delivered in 5to7 days. Been weeks now. I attempted to contact customer service and asked them to cancel my order multiple times. They ignored me for over a week then claimed they couldn't cancel the order cause it has just shipped. Still haven't received an order or shipping number. Horrible company and horrible customer service. I don't even want the product. Just want my money back. Big SCAM vibes.
Reply from Cupid Fragrances2026-04-29
Hi Robert,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
We acknowledge your concern regarding the shipment of your order and the response from our customer support.
Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
I bought this cologne a few weeks ago and use it after my shower before bed and do a short spray on each side of the neck and a full spray on my chest. My wife doesnt even seem to have noticed I am doing something different I dont usually ever wear cologne and she has not 1 time asked if im doing something different or that I even smell good. I haven't gotten anything from her. My kids have said I smell good when I give them hugs before bed but that is it I haven't recieved any other compliments from anyone else. I dont know if maybe I chose the wrong scent but I dont really believe in the product enough to buy another bottle right now it costs too much the smell is decent but was really hoping to get a little attention from the wife but now such luck now I feel even more undesirable.
Reply from Cupid Fragrances2026-05-01
Hi there,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We’re sorry to hear that your experience with the product has not met the expectations you were hoping for.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
Terrible, it charged me and bought something itself now they won’t respond!
Reply from Cupid Fragrances2026-04-29
Hi Will,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We acknowledge your concern regarding the order placed.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
I have requested my refund within thirty days as per their requirements. They have never replied. I have sent an email 3 times, with no reply. Their cologne gives me a headache, and that is the reason for the return request. There is no way to get a hold of a real person, all done by email, which are completely ignored. False advertising on the refund if you are never able to get one.
Reply from Cupid Fragrances2026-04-29
Hello,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We understand your concerns regarding the refund request and the product experience.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
I’d give this company zero stars if I could. First off, their cologne likely doesn’t have the pheromones it claims to have. I’ve gone in multiple different social settings and it was no different than wearing regular cologne. Second, and this is a big one, I returned my item back last week on April 13 in excellent condition and fully intact. I’ve sent multiple emails regarding a refund status of both the cologne and the shipping costs. Their response times are horrendous and if you get a rare response, it’s only from a bot. Whatever you do, AVOID THIS COMPANY AT ALL COSTS! If for whatever reason you need a refund or help with something, they won’t give you the help you need. They’re likely scammers.
Reply from Cupid Fragrances2026-04-29
Hi Andrew,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We’re sorry to hear about your experience and understand how you've felt regarding the product performance, return, and delayed communication.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
The company forces you to watch mandatory videos during checkout, after you give your care details. All of the videos last multiple minutes, and if you click on a prompt throughout this process you get charged extra with no option to review your basket at the end and remove products. They are also not responding to their emails for refunds, they have an AI replying instead.
So many red flags. The actual fragrances are "okay", very cheaply made and nothing special compared to what's advertised.
Reply from Cupid Fragrances2026-04-29
Hi Christos,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
We understand how you've felt regarding your experience during checkout and the difficulty in reaching our support team. Your concerns about the process and product quality are important to us, and we take this feedback seriously.
Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Ordered on 04/05/26, tracking updated two days later on the 7th to show they had created a shipping label. On the 17th I contacted them as the tracking had not updated in 10 days. Their response was wait another 5 days. Well I forgot about it for a few days. Remembered again on the 22 and checked the tracking, still no update. So I contacted them again through the chat. 10 hours later still no response.
Seriously considering clawing my money back through my bank. Customer service is a joke.
Reply from Cupid Fragrances2026-04-29
Hi Alan,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
We sincerely apologize for the delay and lack of timely updates regarding your order. We understand how you've felt, especially with the limited tracking progress and delayed responses.
Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
I initially placed an order for one bottle and entered my credit card information to complete the purchase. During checkout, I was prompted to watch a video encouraging me to upgrade to three bottles for additional savings. I agreed to the offer and proceeded with the purchase for three bottles.
However, once the payment was processed, I noticed that I had been charged for four bottles, totaling approximately $250 CAD, which I did not authorize.
I immediately contacted your support team to request a cancellation and full refund. Instead of processing my request, I received multiple responses offering partial concessions (30% store credit, then 10%, then 20%, and later a suggestion to keep one bottle). I clearly declined each of these offers and reiterated my request for a full refund.
It has now been 6 days, and I have neither received a refund nor any further response from your representative, Vienna.
This is my final request:
Please process a full refund immediately for the unauthorized charge. If I do not receive confirmation shortly, I will have no choice but to escalate this matter through my credit card provider.
Reply from Cupid Fragrances2026-04-29
Hi Steve,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We understand your concern regarding the additional items and your request for a full refund.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
This company is a total scam and I’m warning everyone to stay away from them. I ordered the 3 bottles bundle pack of cologne and received a 20 dollar bag of ryse coffee with a cupids label. I spent almost a 130 bucks and got coffee. Wtf! Their customer service is a joke, nobody gets back to you and it’s been a week and I still haven’t heard anything back from them. Buyer beware!
Reply from Cupid Fragrances2026-04-24
Hi Charles,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
We understand how you've felt regarding the incorrect item received. Please be assured that our team has already processed a replacement for your order.
We appreciate your patience and the opportunity to make this right.
Kind regards,
Cupids’ Customer Support Team
Don't purchase through Facebook they'll jack up your bill and then end up charging you for all products. Charged my card $215 then when I got the confirmation of payment I messaged saying edit order and they wrote back saying too late order has been filed an already packaged for shipping and 5 mins hadn't even passed yet from order going through so it was nothing but a scam. Do not purchase through this company!
Reply from Cupid Fragrances2026-04-24
Hi Dereck,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Please note that once an order is processed, changes may no longer be possible due to our fast fulfillment system.
Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Place order, within 2 minutes noticed I selected wrong scent, sent email right away according to their guarantees they would reach out with a business day, after almost a week now and ,3 more emails requesting a different scent, no response. This company loves talking your money but has no customer service as the claim. I won't be wasting my money here again. If I even get my item
Reply from Cupid Fragrances2026-04-24
Hi Raphael,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We understand how important it is to have order issues addressed promptly.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
Great fragrance and all, but the bottle (Cupid's 3.0) came half empty, the packaging was damaged, and the logo looked like it was just haphazardly sticked on there....+1 star for great smell Though.
I'm from Canada, and I immediately Emailed this company to cancel and refund my order, right after ordering it, seeing how unprofessional their website is, and they responded 12 days later, to my dismay. The product was already in Canada on its way to my doorstep. So I could not get a refund, since they do not refund international shipping. Strategically terrible customer service, with Zero concern for customer satisfaction. Please boycott this company.
Reply from Cupid Fragrances2026-04-29
Hi Derek,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
We sincerely apologize for the condition in which your order arrived, including the damaged packaging and partially filled bottle.
Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
I had put in an order on Saturday 4/11, and due to a keypunch error I had doubled the order. I immediately emailed the company to inform them of the problem. I got a reply the following day stating that they cannot change the order. What kind of BS is that?? They were given plenty of time to correct the issue, but chose not to. Total scam operation
Reply from Cupid Fragrances2026-04-24
Hi Kevin,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We understand how important it is to have order issues addressed promptly, especially in cases like duplicate orders.
While our system has limitations on modifying processed orders, your feedback is valuable and helps us improve.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
I could understand where this may work.If you're on a one on one date like at your house or a car. But if you're outside or in a bar or a restaurant where there's a multitude of smells, forget, it. Also, you need to make sure that you are not allergic to.Any of the ingredients cause it does cause a multitude of reactions from skin to extreme aggression.
Reply from Cupid Fragrances2026-04-24
Hi Brian,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We also completely agree on the importance of checking for sensitivities, as individual reactions to ingredients can vary.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
No Customer service, smells like a woman's parfum strong scent of sweet vanilla
Company claims customer service who cares. They had no customer service. Only way to reach out is by email. I got the same exact email twice just with a different woman's name on it. I made the order 03/23/26, pretty sure I was scammed, especially after emailing the company and not getting an actual response. I just recieved them today 4/11/26, 20 days later. The site says they ship in 1-2 days and the delivery for standard is 3-5days. They shipped from Arizona I live in Louisiana.
I reached out to them to cancel my order a day after I ordered cause some personal stuff happened where I financially needed all the money I got and some so I was like this wasn't important let me cancel I know it'll take some days to get refunded but alright ill manage. So I reach out via email it clearly is a pre-done email literally has a banner around the font. Saying its already been picked and ready to ship so days go by still nothing. I go onto their website and you can literally put in your info for your order and see the process it hadn't even been picked yet and this is now 7 business days after my initial purchase 9 days since my email to cancel and refund.
So I screen shot all of it, the process, their website where it says 1-2 days shipment, and the 3-5 day delivery. And emailed them again. 2 days later I get the same exact email saying your orders been pulled we cant deliver the same exact email as the 1st one but with a different females name. I just gave up accepted I probably been scammed. Luckily they did come in but I dont even wanna bother returning at this point with how terrible the service is.
I ended up opening it, the smell is strong and smells like straight up sweet vanilla, smells good but smells like a woman's perfume. Yet I see these reviews saying the opposite so pretty sure they pay people or fake their own reviews.
Never again ordering from this company.
Reply from Cupid Fragrances2026-04-24
Hi Brandon,
Thank you so much for sharing your feedback with us.
Your feedback regarding shipping time, communication, and product expectations is noted and will be reviewed internally so we can improve our service moving forward. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Smells like shit like u soaked urself in grandmas bathroom air freshener I want my money back no way in hell i would ever wear this shit in public.
Reply from Cupid Fragrances2026-04-07
Hi Tyler,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback with us. We understand how you've felt and regret that the product did not meet your expectations.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
