Cupid Fragrances is a revolutionary fragrance brand that offers a unique range of pheromone-infused colognes designed to elevate your attractiveness and boost your confidence. Our scientifically-formulated scents harness the power of pheromones, setting us apart from conventional fragrance brands. Visit cupidfragrances.com to discover a new world of irresistible allure and leave ordinary fragrances behind. Experience the Cupid difference, and let your inner magnetism shine.
Written by the business, not verified by us.
Is Cupid Fragrances legit?
Cupid Fragrances (cupidfragrances.com) has a 1.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews. Last updated 2026-08-11.
Say they deliver it. never got it.rhere no way to contact them
Reply from Cupid Fragrances2026-04-24
Hi Randy,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team will be reaching out to you, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Is this Cupid or Cupids? I keep trying to order Cupid but keep getting Cupids
Reply from Cupid Fragrances2026-04-07
Hi Kenneth,
Thank you for reaching out and for bringing this to our attention.
We’d like to clarify that we are CUPIDS. If you wish to place an order with us, you can do so directly through our official website: https://www.cupids.com/.
If you have any questions or need assistance with your order, please feel free to let us know—we’re happy to help!
Kind regards,
Cupids’ Customer Support Team
I have been charged without even making a purchase, I put in my card info to see how much tax was going to be and how much I'd be actually getting charged, then I backed out because I didn't want the product, and they charged me three times for $127.17, it overdrafted my account, I don't want the product, and I want a refund, I'd like to speak with a representative ASAP
Reply from Cupid Fragrances2026-04-07
Hi Matthew,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We acknowledge your concern regarding an order placed. To clarify, once an order reaches the payment stage and the transaction is successfully processed, our system records it as a completed order. This means all the required steps in the checkout process were finalized, including payment authorization and confirmation.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
"24x5 excellent service" Not true. Made several purchases with cupids and when I have an issue.... ZERO customer service. Zero. Emailed 3x to 2 email addresses, messaged here. And still NO response about their defective 3.0 bottle. Very upsetting.
Reply from Cupid Fragrances2026-03-30
Hi Amanda,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We’re truly sorry to hear about your recent experience and understand how you've felt, especially after reaching out multiple times regarding a defective item.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
Hypnosis 3 smells like. perfume.Like I keep checking box ..Guys I have asked said it smells like a perfume.I have not gotten 1 compliment on it in 2 weeks of wearing into office daily.I want a refund is garbage
Reply from Cupid Fragrances2026-03-30
Hi Jason,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We’re truly sorry to hear that Hypnosis 3.0 did not meet your expectations and that you haven’t had the experience you were hoping for.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
I would give no stars if possible. Smells like perfume. Girlfriend doesn't care either way, she definitely didn't get all excited. Watch a ton of adds trying to hook you into more half ass crap. Automatically puts you on a subscription, even though I looked it over before ordering. There was no such notice or anything. They lie and tell you it's their policy to specifically work in your favor. Giving you time to decide if you want to keep getting it. I absolutely didn't want a subscription, period. They can take their "policy" and shove it where the sun doesn't shine. Scam scam scam. Do not order from these unscrupulous people! Buyer beware!!!!!!!
Reply from Cupid Fragrances2026-03-30
Hi Tony,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We sincerely apologize if the product did not meet your expectations and for any confusion regarding the subscription. This is certainly not the experience we want for our customers. Please know that we take your concerns seriously, especially regarding product satisfaction and order transparency.
We are committed to helping resolve your concern and would be happy to assist you further.
Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
I bought a bottle, actually, the overcharged me and sent me 3 bottles. I guess because they're just trying to get rid of I sprayed it on my wife said it smelled like a woman and it didn't turn her own however, my dog would not leave me alone
Reply from Cupid Fragrances2026-03-19
Hi Ed,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We truly understand how you've felt regarding the amount charged to your order. Please be assured that this is not the experience we want any of our customers to have.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
I accidentally ordered way too many bottles. So i emailed them and was surprised how quickly they responded and the issue was resolved nicely. I still ended up with four scents that all smell amazing. I gifted a bottle to a buddy and both of our gfs absolutely love it. I think ignite might be my favorite. Great cologne and great customer service. You guys are doing good work
Reply from Cupid Fragrances2026-03-05
Hi David,
Thank you for taking the time to share your experience with us. We truly appreciate your kind words!
We're glad to hear that our team was able to respond quickly and help resolve the ordering issue for you. Providing fast and helpful support is something we always strive for, so it's great to know that it made a positive difference in your experience.
It's also wonderful to hear that you're enjoying the scents and that your gift was a hit as well. We're especially happy that Ignite has become your favorite and that both you and your buddy’s girlfriends love the fragrance.
Your support and feedback mean a lot to us, and we're grateful to have customers like you.
Thanks again for your kind words and for being part of our community!
Kind regards,
Cupids’ Customer Support Team
These are great people to deal with that's the way a business should be done thanks to all of you that made my experience a great one and I will be doing more business with y'all thanks , Mark Lamons .
Reply from Cupid Fragrances2026-03-02
Hi Mark,
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are thrilled to hear that your experience was a positive one.
It’s always our goal to provide excellent service, and knowing that we were able to make your experience great means a lot to our team. We look forward to serving you again in the future and continuing to exceed your expectations.
Thanks once again for your support!
Kind regards,
Cupids’ Customer Support Team
Fantastic really glad i bought it ... had a few issues at first but customer services were fantastic quick replies once I run out ill be 100% coming back for more
Reply from Cupid Fragrances2026-03-02
Hi Aaron,
Thank you so much for your fantastic feedback! We're truly delighted to hear that you're happy with your purchase.
We appreciate you mentioning the initial issues, and we're especially glad to know that our customer service team was able to assist you promptly and make things right. Providing quick and helpful support is always our priority.
It means a lot to us that you plan on coming back once you run out — we’ll be more than happy to serve you again!
Thank you again for your support and trust.
Kind regards,
Cupids’ Customer Support Team
U guys r awesome eve time giting the order in throw the mail soon I got money I’m ordering more stuff from u guys
Reply from Cupid Fragrances2026-02-26
Hi Alan,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us.
It means a lot to hear that you’ve been receiving your orders quickly and that you’re happy with our service. We’re always committed to making sure every order gets to our customers as smoothly and promptly as possible.
We’re excited to serve you again soon! Whenever you're ready to place your next order, we’ll be here and happy to assist you every step of the way.
Thanks again for your continued support.
Kind regards,
Cupids’ Customer Support Team
You bastards stole my money...Im going to get a lawyer and make you wish you never started this venture. I ordered one bottle you set it up so people would order twice. When I tried to cancel one order you did everything to keep my money and not even give one product... I will get my money back legally...
Reply from Cupid Fragrances2026-02-26
Hi Daniel,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Good luck receiving your product! I placed an order, on Feb 7th, for the Cupids V3 product. It seemed to ship quickly, then stalled in Newark, CA on the 12th. After a few days of no movement, I reached out to Cupids Support @ their support email address. The 1st response was literally the individual, Chelsea, responding with my tracking number and a link to where I could receive tracking information. As if I did no have that already. When I explained that I clearly was able to find the tracking information, I received some nonsense about how this could happen, with the shipper (Amazon Logistics), but not to worry. Later, I received another email telling me that it was still on time, and even though shipments are usually "4-7 business days (Potential Extended Delivery Times 8-12 business days". I gave it a few days, and checked again, still no movement. I finally reached back out and received the following responses:
"Hello Jasen,
I can see how important this is to you.
Please be advised that once a package is with our shipping partners, we no longer have direct control over the exact delivery date or time.
Due to a high volume of orders, carriers may experience delays in scanning packages into their system. Current weather conditions may also be impacting transit times.
Thank you for your patience and understanding!
If you have any other questions, don’t hesitate to open a new ticket — we’re always happy to help!
Best regards,
Vanessa"
"Hello Jasen,
Thank you for the feedback. You've made your point clear, and I will move past the general explanations regarding the carrier.
To ensure this doesn't drag on indefinitely, let’s set a firm deadline: If the package has not arrived at your door by Sunday, please let me know.
I appreciate your patience as we reach this final deadline.
Should you require any more help, please feel free to contact us.
Best regards,
Vanessa"
Completely taking no ownership of the situation, what so ever. My next email, in response was"
"I have a better idea. How about reaching out to the company Cupid's has decided to contract with, no doubt with the focus on keeping its bottom line as low as possible, because it sure as hell was not a customer satisfaction driven decision, and find out WTH is happening with this shipment. As opposed to suggesting that I wait, even longer, before the company that sold the product pretends to be even remotely concerned. Oh, and respectfully, I thought I asked that your next correspondence have a little less of the "we don't give a F" tone to it.
Best regards,
Jasen Stagner "
Finally I received:
"Hello Jasen,
I totally understand your concern and want to make this right.
To resolve this for you immediately, I would like to send you a brand-new replacement order at no cost. > Could you please confirm your complete shipping address and phone number?
Once I have those details, I’ll get your new shipment processed right away.
We look forward to hearing from you!
If you have any other questions, don’t hesitate to open a new ticket — we’re always happy to help!
Best regards,
Vanessa"
I responded with:
"Confirm a replacement order of what? Ensure that you are NOT sending it via the same logistics methods. "
I have received no response since. It is extremely clear this company's primary focus is far from customer service, or satisfaction. Purchase at your own risk.
UPDATE:
Apparently, they have identified an issue with their shipping partner. What does that mean for their customers? Nothing.. just a longer wait period...(see below)
Hello Jasen,
Thank you for getting back to us.
As mentioned previously, the tracking for your order was last updated on February 12, 2026. We are currently conducting a formal investigation into why the shipment has been delayed.
We are in direct contact with our shipping team and will provide you with an update the moment we receive more information. Thank you for your continued patience.
If you have any other questions, don’t hesitate to open a new ticket — we’re always happy to help!
Best regards,
Vanessa
02/23/2025
Received an email, this morning, that they were sending out another shipment and that I should receive it in 5-7 days. However, I have not seen any new tracking information, yet. My belief is that they are just trying to buy a little more time so they do not have to refund my original purchase. Will update.
Reply from Cupid Fragrances2026-02-26
Hi Jasen,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
We truly understand your concern regarding the shipment of your order. As we've checked, it shows that a replacement was already processed for your order.
We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
They took all my money and sent a part of my order. They claimed it was all sent. I posted a bad review than they gave me my money back....so they did step up eventually
Reply from Cupid Fragrances2026-02-25
Hi Brian,
Thank you for sharing your honest feedback with us.
We’re grateful that you gave us the opportunity to review the situation and make it right. While we regret that it took time to fully resolve, we’re glad we were able to resolve and issue your refund in the end.
Your feedback is truly important to us, as it helps us identify areas where we need to improve. We are continuously working to ensure smoother transactions and better service moving forward.
If there is anything further we can assist you with, please don’t hesitate to let us know. We appreciate your time and your patience.
Kind regards,
Cupids’ Customer Support Team
They're a ripe off i ordered one unit and they scammed me by sending three extra unit's which i didn't order and stole the money from my cridit card after i cancelled my order. Never buy anything from these crooks.
Reply from Cupid Fragrances2026-02-19
Hi Jan,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Kindly note that our system processes and charges based solely on the details provided during checkout.
Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Stinks like flea spray. People cough makes you nauseous
Reply from Cupid Fragrances2026-02-12
Hi Eric,
We just wanted to follow up and let you know that we previously sent you an email from [email protected], as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
What a crock of S#!t, the deodorant is all claggy and sticky under the arms, the cologne does smell okay, does it attract women like in the video's... WELL THAT IS A NO, and I'm not ugly, nor fat! Social Experiment = FAIL!
Reply from Cupid Fragrances2026-02-12
Hi Matthew,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from [email protected], as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Hi Jeremiah,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We understand your concern and appreciate you being honest about how you feel regarding our products.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
The discount prices were amazing. We only had one issue with my order due to bad weather and the holidays. You can definitely trust Cupid for your purchases. They are not out there to rip anyone off and if thier is a problem they are fast to fix it. One of my orders were missing and after bringing it to Cupid's attention they DID NOT ARGUE with me they took care of it quickly.
Reply from Cupid Fragrances2026-02-02
Hi Roberto,
Thank you so much for taking the time to share your experience! We truly appreciate your kind words and are thrilled to hear that you were happy with our discount prices and that our team was able to resolve the issue with your order quickly.
At Cupids, we always strive to ensure our customers have a smooth and positive shopping experience, and your feedback reassures us that we’re on the right track.
We’re grateful for your trust and look forward to serving you again in the future!
Kind regards,
Cupids’ Customer Support Team
Your adds are very misleading she didn't notice I was using it.
Michael Hale
Reply from Cupid Fragrances2026-02-02
Hi Michael,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously.
We understand your concern and appreciate you being honest about how you feel regarding our advertisements and your results with the product.
We’re sorry to hear that the experience did not meet your expectations. Everyone’s experience can vary, and we understand how you've felt.
We are committed to helping resolve your concern and would be happy to assist you further.
For us to address your concern further, kindly send us the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Kind regards,
Cupids’ Customer Support Team
