Great Customer Service
Cathy was so kind and she made the process easy for us. She guided us through the whole thing and the product turned out better than we thought.
About Custometalcrafts
Data updated- Website
- custometalcrafts.com
- Category
- Construction & Manufacturing
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 8 reviews
- Replies to negative
- 100% (1/1)
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About this business
20 years metal accessories manufacturer in China. We customize metal labels, tags, and other metal accessories for garments, bags, machines, equipment, etc. We also customize small metal crafts like challenge coins, commemorative coins, badges, enamel pins, bottle openers, keychains, fridge magnets, etc as gift or promotion gifts. No limit to shape, no limit to size, no limit to color. No minimum quantity. Quality first! Customers first!
Written by the business, not verified by us.Is Custometalcrafts legit?
Custometalcrafts (custometalcrafts.com) has a 4.9 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 8 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Worth it!
They were so great! The orders came in on time and they got the specs perfectly! The metal material is so beautiful with our custom tag design! Worth it!
Outstanding customer service and follow up
Cathy was extremely helpful getting the information needed to choose the best products for my needs. The customer service was friendly, professional, and very responsive to questions. High quality samples were shipped very quickly!
I've now completed a number of orders…
I've now completed a number of orders with Custometalcrafts and each time I'm completely satisfied with the delivered product, prompt support, and ease of communication. Definitely recommended!
Great company. Highly recommend!
Cathy is really great to work with. She is extremely efficient and professional. Most importantly, her communication is excellent! The quality of the metal logos were exceptional. We will definitely work with Cathy and her team in the future and I highly recommend them! You will not be disappointed!
High Quality and Great Customer Service
We love the metal logo tags we got from custommetalcrafts.com. Our salesperson, Cathy, was super proactive in recommending a type of product that would work for us. They are high quality and beautiful. We are very happy. We'll be ordering again from them.
Nice work
My rep was Cathy and she communicated clearly and quickly whenever I had a query. I think the price could have been better but I only ordered the minimum, plus there are the costs for the mould and shipping and handling. Although I had some concern with the quality of the work, overall it was a good job. The design and style were as requested but the colour was a bit off for some items. In their defence they did advise to use silver where I chose gold. The overall time from payment to receiving was about 3 weeks (China to UK). Shipping was quick and via Fedex, with each tag being individually wrapped and nicely packaged as a whole. I have already decided that I will definitely use them again.
Very good shopping and service.
This company is awesome
This company, it's fantastic. They took a sketch that I had on a piece of notebook paper, and turned it into a custom watch logo. All at a very affordable price! I will definitely be back!
Great service
Customer service and speed of shipping were great.
The team at Custom Metal Crafts was a…
The team at Custom Metal Crafts was a pleasure to deal with - they understood exactly what we needed and helped us get it into production. Cathy was particularly helpful and dealing over WhatsApp speeded up the process.
We are absolutely thrilled …
We are absolutely thrilled with our custom tags! We wanted a subtle, but classy, way to add our firm logo to gifts and, with Cathy's help, they turned out perfect! The weight and quality of the tags are very nice. Thank you so much for your quick responses and invaluable help in getting these to us.
Highly recommended
I highly recommend this company. They made me an incredible product. Great fast and friendly service too. Thank you 🙏
Great communication and attention to detail
Great communication and quick delivery. They were so accommodating and made sure to get every detail correct.
Great communication and delivery
Great communication and delivery Product was delivered quickly, was exactly as ordered and to a high standard
Great experience working with Cathy…
Great experience working with Cathy Zha. She gave me the best options for my project and I got my delivery in record time. Great quality for the price. Will definitely reorder.
Excellent Experience, Will Order Again
Just received our package, and we're thrilled. Our logo pendants have come out much better than we even envisioned. Cathy was great to work with, very responsive and super clear. Price and delivery were both excellent. Overall we're very happy and will order again!
Positive experience
Cathy was great to deal with and I am very happy with the product and turn around time. Thanks!
Really happy with the customer service
Really happy with the customer service, and the end result. Thank you.
My logos were perfect I will order again
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