CustomMan (customman.store) has a 2.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 60% of reviews are 1 star, a relatively high share; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
What people say
J
Juan · 2 reviews · Experienced 2026-02-25 ·
★★★★★
The picture is not 3D Is just a flat…
The picture is not 3D Is just a flat cartoon picture
Reply from CustomMan2026-04-13
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
V
Victoria Pop · 1 review · Experienced 2026-03-28 ·
★★★★★
Misleading Description - Product Not as Advertised
I ordered a Custom 60th Birthday Caricature Portrait Gift, which was advertised with this description: "Surrounded by shimmering gold balloons and gift boxes, this plaque radiates celebration, elegance, and that big 'wow' factor. 3D-Effect on a 2D Wooden Plaque. Though made from smooth, high-quality wood, the design features layered effects and rich shadows that create an impressive 3D visual illusion." Unfortunately, the product I received does not match this description at all. The item is actually made from thin pressed wood — not solid wood as implied — and the “3D effect” is completely absent. Instead of a layered or dimensional design, it’s just a flat piece with a glossy printed image attached (glued) on top. There are no shadows, depth, or 3D visual effects like the website images suggest. The photos on the site show what looks like a true 3D product, but the reality is very different. I also found it frustrating that the website has no customer reviews. If I had been able to read honest feedback from other buyers beforehand, I would have realized that the product’s appearance and quality are not as advertised. It feels misleading, especially for a gift that is supposed to have a “wow factor.” Overall, I am disappointed because the product is not a suitable present, looks like a homemade craft made by a child. This experience was a lesson learned — always check independent reviews before ordering from a site that doesn’t provide them. Do not waste your money, look elsewhere.
Reply from CustomMan2026-04-02
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
D
Dream Chen · 1 review · Experienced 2026-01-19 ·
★★★★★
I Very different from listing photos and poor customer serviceordered the “Custom Photo Copper…
I ordered the “Custom Photo Copper Metal Style Desk Decor” from customman.store after seeing it when searching for an 8-year anniversary gift on Google. The product images show what appears to be a solid three-dimensional copper metal sculpture on a base.
The item I received was completely different. It was a thin flat plastic/acrylic sheet with printed shading to imitate a 3D effect. It is only a few millimeters thick and not a sculpture as shown in the images.
I paid $54.99 expecting something similar to the product shown in the listing photos.
I contacted the seller to request a refund because the item did not match the presentation in the advertisement. The seller refused to provide a full refund unless I paid return shipping.
I also attempted to resolve the issue through PayPal. The dispute was declined because the item was personalized, even though the issue is the product being significantly different from what the images suggest.
My experience with customer service was also very disappointing. When I tried to discuss the issue, the response was dismissive and unhelpful, and I was unable to get a proper resolution.
I recommend that buyers carefully review the product materials and expectations before ordering.
Reply from CustomMan2026-03-27
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
J
Jennifer Curtis · 1 review · Experienced 2026-03-14 ·
★★★★★
The picture from the website looks…
The picture from the website looks nothing like the item ordered. Granted it says 2 dimensional graphics, but the website needs to change their false advertising picture and show the customers what it's really going to look like.
Reply from CustomMan2026-03-27
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
Z
Zona Curtis · 2 reviews · Experienced 2026-03-13 ·
★★★★★
I was very disappointed
I was very disappointed. Pictures advertised leads one to believe the product has a 3d image and it does not. I'm the advertised picture the name depicts 3d image as well but instead it's printed into the material. Very cheap quality for the price.
Reply from CustomMan2026-03-27
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
Worst ever company. Worst customer service. I ordered was statue but got something else and not even my face on the product. Got no refund. Customer service replied tgat they don't refund money even if their fault. I have emails as proof. So people don't trust this chinese company. Full of scam
Reply from CustomMan2026-03-27
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
N
Nikki · 1 review · Experienced 2026-02-19 ·
★★★★★
Completely misleading website
Completely misleading website. I was getting a 2D car model. I know it wasnt 3D it was $68 CAD. Never got a proof of it before shipment and got it in the mail 2 weeks later and it's literally a thick cardboard essentially stuck in a display stand. They offered 20% refund. Complete scam artists. No where on the site in the item description does it say it's a flat model not even acrylic. What a load of crap.
Reply from CustomMan2026-03-27
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
I ordered a glass horse going overjump I got acrylic plastic in a stand its awful please dont be fooled by there pictures it actually states glass but infact its plastic I agree with another review janeil witchen on here they should be sued fir falsely advertising if you look at there pictures you can see there showing a glass version but they its a copy is my guess and print plastic version arrived on 6th march absolutely rubbish
Reply from CustomMan2026-03-09
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
D
Dwanda Smith · 1 review · Experienced 2026-03-05 ·
★★★★★
I ordered this custom clock with the…
I ordered this custom clock with the gold hand holding the wine glass and it’s extremely cheap material. It still has bubbles in the laminate and the clock hands bend easily because they are so thin. No instructions or return address on package. Don’t waste your fifty dollar like I did.
Reply from CustomMan2026-03-06
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
P
Prasad K · 1 review · Experienced 2026-02-26 ·
★★★★★
Worth spending
We really loved the creativity and uniqueness of the idea. The way the photo was edited was amazing, and our kid absolutely loved it — which made it special for us.
However, the bag quality was not fully up to the mark compared to what was shown in the picture. Also, the delivery took a bit longer than expected (though we understand that may not be entirely your fault).
Positives: Creative concept, unique idea, beautiful photo editing.
Negatives: Bag quality could be improved, delivery time was longer.
Overall, it’s worth spending on, and with slightly better bag quality, it would definitely be a 5-star product.
Reply from CustomMan2026-03-06
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
A
Ang Anderson · 1 review · Experienced 2025-12-25 ·
★★★★★
We really enjoyed our gift
We really enjoyed our gift. We had one made of our Pastor. He really liked it.
Reply from CustomMan2026-03-03
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
Website picture isn't what you get! You get a thin cheap piece of plastic in wood for 100 bucks! Someone should def sue them!
Reply from CustomMan2026-02-24
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
This shop loots your money. AI can generate image of better quality. They don’t even refund the money and go back and forth.
Reply from CustomMan2026-02-24
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
M
Mateen El · 1 review · Experienced 2026-01-16 ·
★★★★★
Isbell Family
It was created perfectly in displaying our family as a gift by our dad.
Reply from CustomMan2026-02-11
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
I received my with two people in the photo with their heads broken off. The package was not lebeled fragile. The package box was smashed on the corner where the photo was cracked, the heads were broken off. Not very happy when I saw that.
Reply from CustomMan2026-02-05
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
A
AG · 1 review · Verified · Experienced 2026-01-11 ·
★★★★★
Excellent representation of the photo…
Excellent representation of the photo provided.
Reply from CustomMan2026-02-05
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
First off, I never received what I ordered. A delivery company they hired dropped it off in the lobby of my apartment building. Didn't bother to bring it up to my apartment so of course somebody walked off with it. Secondly, by the look of the pictures that were taken down in the lobby. It looked to be a flat package.. what I ordered was a 3D figurine. There was no way that is in the package that had been left in the lobby. They offered me 50% back. Excuse me... I didn't receive my order... And they offered to send it back to me and I pay for shipping... I'm sure you can imagine what my response was... The company false advertises... They suck. Don't order from them. Save your money.
Reply from CustomMan2026-02-05
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
E
Estee Leow · 1 review · Experienced 2026-01-09 ·
★★★★★
5-Stars service!
CustomMan replied to my email inquiry very swiftly, effectively addressing my questions and concerns. I was particularly thankful to receive the delivery ahead of schedule. The personalized figurine was crafted excellently, and the recipient of the gift is very pleased with it.
Reply from CustomMan2026-02-05
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
L
Lisa · 2 reviews · Experienced 2026-01-07 ·
★★★★★
Order #104720000047731 was ordered on…
Order #104720000047731 was ordered on December 5, 2025 and we received a totally different item than the one we ordered, plus it was damaged. Customman said they would send the correct order. We just received it and it’s the same as the first order - not what we paid for. We are calling our credit card company to get a refund. DO NOT ORDER FROM CUSTOMMAN. They’re obviously a scam.
Reply from CustomMan2026-01-28
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
