CustomMan (customman.store) has a 2.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 60% of reviews are 1 star, a relatively high share; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
What people say
C
Consumer · 1 review · Experienced 2026-01-23 ·
★★★★★
Unprofessional, scam
Ordered 2 products the one that arrived was faulty, and incorrect and the other did not arrive at all and they “aren’t” able to assist as it’s been shipped out when contacting them took days between replies weren’t able to order me a full refund on either item and offered me a 50% refund on the item that didn’t arrive. I paid for expedited shipping 2-4 days it’s been almost 2 months and been the biggest headache and disappointment
Reply from CustomMan2026-01-28
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
N
NICOLE GREEN · 2 reviews · Experienced 2025-12-14 ·
★★★★★
This business should not be IN…
This business should not be IN Business! They sent me the wrong persons photo. Refused to send me the photo with my sons picture. Told me if I wanted a full refund I would have to pay to return rhe item before I got a refund. Comolete fraud!
Very rude and long delays between communication.
Reply from CustomMan2026-01-22
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
D
Db · 2 reviews · Experienced 2026-01-10 ·
★★★★★
Item looked nothing like the picture
Item looked nothing like the picture. I reached out to customer service and did not receive a response.
Reply from CustomMan2026-01-22
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
S
Steve and Leta Howard · 4 reviews · Experienced 2026-01-08 ·
★★★★★
Don't trust this store
Don't trust this store. Very deceptive pictures of their products.... they show shadows on tabletops, as if their 2D products are 3D. Just cheap AI images stuck on a piece of acrylic! And they say they have "artists" working on your photo to make it into the product you want. Somehow, this "artist" gave one family member two different coloured eyes, and the other person brown eyes instead of blue!! Just AI, not an artist! They advertise their prices, but when you get to checkout, it is in USD.. so, much more expensive! And paypal won't reimburse you if you tell them that it was not the product you ordered and they had been deceived. Kept well clear of CustomMan!! Scammers!!
Reply from CustomMan2026-01-17
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
DO NOT BUY FROM HERE! Awful product- looks nothing like the description and really poor customer service- they’re refusing to refund until I return the product to China at my own expense!
Reply from CustomMan2026-01-15
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
L
Laura · 1 review · Experienced 2025-12-25 ·
★★★★★
Do not buy!!! Cheap incorrect garbage!
I ordered a Pixar character crystal ball (looks like a snow globe) as a Christmas gift for my sister in law. I sent a picture of her family so it could be created in their images. My brother-in-law and nieces & nephew are very obviously Chinese. The image I sent was very clear. The cheap garbage I received in the mail had whitewashed the entire family, making them clearly Caucasian. The "snow" in the globe which looks to be a quality 3D object in their pictures, is actually just random bits of cottonballs that were thrown in around the glass cutout of the family. This thing seriously looks like a third grader made it. I asked for a refund and they offered 30%. I refused, showing them images of what I sent versus what they sent me so they could clearly see their mistake. Then they offered 50% off. I still said I wanted a full refund (this thing was nearly $70!). They told me I had to ship it back to them in China at my own expense in order to get a full refund! This was their mistake, not mine, and they should be the ones who give me the full refund and pay for any return shipping if they want this piece of garbage sent back to them. Buyer beware!
Reply from CustomMan2026-01-15
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
S
SHEILA ALLEN · 14 reviews · Experienced 2025-12-30 ·
★★★★★
PLASTIC DISASTER
According to the pictures of the family tree i ordered, it showed actual crystals on the gold tree branches. But what i received was a thick piece of plastic with a picture of the crystals on it. I am very disappointed with it. It was a Christmas gift for my sister. I never would have ordered it if i had known it was not crystals. It was not worth the $52.00 i paid you for it.
Reply from CustomMan2026-01-15
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
A
Ashleigh · 1 review · Experienced 2026-01-02 ·
★★★★★
SCAM!!
SCAM!!! Item was never received and customman refused to refund or re-send item or prove that it was made. Do not order through them, customer service is terrible too.
Edit: I have gone through the process of contacting you and you have already given me zero information, item or refund and you’ve been no help, so no,
Reply from CustomMan2026-01-15
Dear customer, we sincerely apologize for any inconvenience caused. We will do our best to resolve this issue for you, as it is usually due to customs delays.
If you have any questions, please feel free to contact us! Please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
We look forward to your reply.
m
maria spirock · 4 reviews · Experienced 2025-12-01 ·
★★★★★
false advertising
Wrong advertising. I purchased the blue dragon pillow and when I received it it looked nothing like the picture.
Reply from CustomMan2026-01-15
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
C
Ciera M · 2 reviews · Experienced 2026-01-03 ·
★★★★★
So cute!
I’m beyond pleased with the way my husband’s wallet turned out! I’m hoping the material lasts!
Reply from CustomMan2026-01-15
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
T
Thomas · 1 review · Verified · Experienced 2025-12-11 ·
★★★★★
A good experience
Reply from CustomMan2026-01-15
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
Communication was on point and the product good quality. I was in particular very pleased that shipping was smooth and quick even it being during the peak of Christmas.
Thank you!
Reply from CustomMan2026-01-07
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
M
Michelle · 2 reviews · Experienced 2025-12-16 ·
★★★★★
Item was incorrect color
Item was incorrect color, was a gift for my grandson also very limited communication, at one point they said they didn’t even have my order after a week of it being placed
Reply from CustomMan2026-01-07
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
C
Camille Rose Singgo · 1 review · Experienced 2025-12-11 ·
★★★★★
cool product
Fast shipping! arrived earlier than expected and the product was really cool
Reply from CustomMan2026-01-07
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
M
Mike C · 1 review · Experienced 2025-12-25 ·
★★★★★
Absolute fraud
Absolute fraud. Stay away. Claimed that package was denied and undelivered on Christmas Day but I was home all day no one showed up. I will be reporting company to BBB and all other sites as well.
Reply from CustomMan2026-01-07
Dear customer
If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible. Provide us with the order number, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time.
Thank you for your understanding
Great product and good quality. I would suggest adding a preview of your product before making the final purchase. Otherwise, it was great.
Reply from CustomMan2026-01-07
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
I love that this is different from all other back packs.
The one thing I was a little disappointed with.... when ordering, I thought the design was 3-D.
Other than that, I was pleased with quality, shipping and delivery was faster than anticipated.
Reply from CustomMan2026-01-07
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
G
Green · 1 review · Verified · Experienced 2025-12-10 ·
★★★★★
We haven’t received the products
We haven’t received the products. Very disappointing….please refund the money.
Update as of 1/6/2026
The tracking number provided has NO UPDATE since 12/28/2025. It’s been 9 days since the last update.
I placed my order on 12/10/2025. It’s been almost a month since I placed the order.
I emailed customer service twice in the last week and received NO response. There is no phone number to call on the website either.
I am very unhappy with the service. Please just refund the money.
Reply from CustomMan2026-01-07
Hello Your package has been sent to the logistics company. you click this link ,and you can track your parcel : https://track.4px.com/#/result/0/4PX3002341301003CN
We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
