CustomMan (customman.store) has a 2.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 60% of reviews are 1 star, a relatively high share; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
What people say
c
chris · 11 reviews · Experienced 2025-12-04 ·
★★★★★
Customman is the most disgusting…
Customman is the most disgusting business i have ever had the mispleasure of dealing with. The product was nothing like advertised and then they would not offer a full refund. They deceived us by offering a 30% refund, then a 10% refund and then said they would give a full refund if we sent the product back which is bullshit as this corrupt, unethical and immoral company clearly showed it's true nature as we would not have received anything back. I cannot stress- KEEP AWAY.
Reply from CustomMan2026-01-07
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
Absolutely fabulous, if you’re looking for something special to gift this is the place
Reply from CustomMan2026-01-07
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
I wish I could give zero stars. Complete trash, ungiftable. Customer service is a nightmare.
Reply from CustomMan2026-01-07
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
M
Mario Blackwell · 1 review · Experienced 2025-11-14 ·
★★★★★
Do NOT order anything from CustomMan…
Do NOT order anything from CustomMan company. I ordered three different items within a span of a week or two, I say that to say before I received any of the items I was excited to order Christmas gifts for my close family with pictures of the grandchildren. I had no idea of the poor quality of the product and the fact the item looked nothing like the pictures submitted. Once I received the first item I desperately tried to contact the company to voice my dissatisfaction. There’s no contact number available and you can only email your concern. I was unable to cancel the other two orders once I received the first and they would not refund any of the money for the order I received nor would they cancel the other two orders I had ordered but not received yet. They completely disregarded my email and would not respond to once I requested a refund. Buyer Beware, DO NOT ORDER anything from this company! Terrible,Terrible product and customer service.
Reply from CustomMan2026-01-07
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
w
wesley cunha · 1 review · Experienced 2025-11-21 ·
★★★★★
I didn’t get what they show it on…
I didn’t get what they show it on website
Reply from CustomMan2026-01-07
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
E
Ed Lewis, Philadelphia · 3 reviews · Experienced 2025-11-21 ·
★★★★★
The King of Shrinkage
CustomMan did a ‘OK’ job on my order. My two complaints are that the legs on my particular item were shortened making the final rendering look kind of odd/weird. Also, it took well over 2 months before it arrived.
Don’t think I’ll be doing business with CustomMan again. Sad because the premise/idea is great but the seller’s execution is horrible.
Reply from CustomMan2026-01-07
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
I love the back pack. Was better quality than I expected. It is a Christmas gift for my grandson and I know he will love it. The name personalization on the back pack makes that much more special.
Reply from CustomMan2026-01-07
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
Product was a little different than I thought but still good.
Reply from CustomMan2026-01-07
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
It’s a scam company. The product is not as described or advertised in the picture. It is cheaply made and not worth the money or the wait.
Reply from CustomMan2026-01-07
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
L
Luke Pugsley · 1 review · Experienced 2025-11-03 ·
★★★★★
SCAM – BUYER BEWARE
I strongly advise anyone considering ordering from this store not to do so.
I placed an order over a month ago. Despite the website stating delivery within 3–12 working days, nothing arrived for weeks. I am a verified customer and contacted the company multiple times, but the responses I received were generic and did not address my issue.
Update / Warning:
I eventually received the product, but it was damaged, extremely low quality, and not as advertised. I have now sent 18 emails in total, yet every response continues to be irrelevant and avoids the actual problems raised.
When I requested a refund, I was only offered 30%. After requesting a full refund, I was told I would need to return the item to China at my own expense, with no clear confirmation that a full refund would even be issued.
I am leaving this review purely to warn others. I would strongly recommend spending your money elsewhere. Stay safe online.
Reply from CustomMan2026-01-07
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
d
d R · 1 review · Experienced 2025-10-27 ·
★★★★★
The product I receive looks nothing…
The product I receive looks nothing like the picture I sent them, they made skin darker the nose wider and no one answers my email ridiculous if it was a cartoon or a emoji I would understand its sad because I was so excited to gift it to my Grandson.
Reply from CustomMan2026-01-07
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
Very good service. Very responsive and willing to assist in everything
Reply from CustomMan2026-01-07
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
I ordered the backhoe pillow as a gift for my grandson for Christmas. Received the pillow and it wasn't even close to what was advertised on the website. So disappointed that I won't even give it as a gift. I did receive a 30% refund on this, but want other customers to be aware.
Reply from CustomMan2026-01-07
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
E
Elle · 5 reviews · Experienced 2025-12-02 ·
★★★★★
Only giving 1 star as there's no 0 stars…
Only giving 1 star as there's no -stars available. The product is NOTHING like the image. It is 2D, poor quality print and not at ALL what is advertised in the image - which is clearly 3d. I contacted them and they offered me 30% refund!! For a product which is not even remotely similar. Clearly this is the standard practise from all the reviews.... Disgrace, avoid!
Reply from CustomMan2026-01-07
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
I sent an e-mail. The item is broke and is not as it appears on the site. I would like an address to return the item for a refund
Reply from CustomMan2026-01-07
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
I was so happy with my CustomMan birthday surprise I ordered for my husband. He thought it was a brilliant idea!
I was so happy with my Cust
Reply from CustomMan2026-01-07
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
This is not what was pictured. I chose the guitar rocker. You sent me a head and shoulders..no body holding a guitar. I would like a refund.
Reply from CustomMan2026-01-07
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
A
Ang M · 1 review · Verified · Experienced 2025-11-10 ·
★★★★★
Never received package
Never received package.
Tracked to local post office with number they provided. Went to post office and they said it wasn’t even their tracking number. Feels like a scam.
Reply from CustomMan2026-01-07
SPXJFK030205527090
The package has been successfully delivered to the recipient. Please contact your local service provider for tracking.
Service provider official website: www.speedx.io
Service provider contact information:
【Service Provider】Speedx
【Contact Information】
Phone: None available, please contact via the official website.
It was advertised as a 3D figure. The final product was not.
Disappointing.
Reply from CustomMan2026-01-07
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us! please contact our customer service team and provide your order number. We will handle this matter appropriately: [email protected]
Looking forward to hearing from you
S
Susan · 2 reviews · Experienced 2025-11-12 ·
★★★★★
Disappointed!!
I am very disappointed in my order. I order a custom caricature portrait of my partner for his birthday, the potrait never looked like my partner. The quality of the portrait never resemble what they are advertising on their website. I was told I would get a 30% refund . When I got the refund it was not the right amount. Smh..
Reply from CustomMan2025-11-29
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
