DBS Bank is a multinational banking and financial services corporation headquartered in Marina Bay Financial Centre Tower 3 Marina Bay, Singapore.
DBS Bank (dbs.com) has a 1.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 85% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
Most reviewers were let down by their overall banking experience. Customers frequently complained about very poor customer service, extremely long delays, and completely unhelpful responses from the staff when trying to resolve urgent banking matters. People also experienced highly frustrating problems with unexpected account freezes, prolonged difficulties closing bank accounts, and unexpected recurring monthly fees. Though some reviewers were happy with specific branch staff members who provided friendly assistance and excellent service during their visits, consumers noted that digital platforms remain difficult to navigate. Reviewers also stated that international wire transfers and foreign remittances took an unreasonable amount of time to process successfully.
Auto-generated from all reviews of this business. For reference only.Terrible service from the Relationship Manager! Without going into details, the service is terrible, the APP is terrible and there are so many hidden charges you have to pay for! And after reading comment in Trustpilot, I'm not surprised that the senior management of DBS are blinded. DBS should make honest money and not this way. After nearly more than 40 years as a customer of DBS, its time to search for a safe, honest, reliable and friendly bank.
Pathetic bank, beyond words to comment on ,never put anything on mail id, there representative will call you and if you are unable to pick, they will either freeze your account or even close your account Never experienced such a pathetic bank Who calls them best, they are worst
DBS is a very bad banking institution wherein my money has been frozen for vague reasons - no due diligence followed at the time of opening the account and after 6 months they are running around for various documents holding on to my money.
DBS Bank is a very bad bank. If your money is deducted even once, they create a lot of drama and don't even refund your money. First, they said I had a zero balance, then they imposed a maintenance charge of 10k. If you don't maintain your account, they will deduct your money and won't even return it. So, it's better if no customer opens an account with DBS Bank. They have very poor facilities.
I wanted to purchase an item from a company in Hong Kong and I had to do a US$ money transfer to their DBS Bank, Hong Kong Branch. I followed their instructions to the letter. I used a well known and respected foreign exchange company to do the transfer and the transfer was successful - up until DBS decided to question the transfer on grounds that I still don't understand. DBS refused to let the transfer proceed. After much to and fro, it took me a month to get my money back and in the process, DBS extracted US$150 in, what I guess were, fees. No explanation was given for the loss of funds. It's as if they just stole the money. So, I will never, ever, send any money to a DBS bank account again. Just woeful.
Dear Sir/Madam, My name is Mohamed Ibrahim, I am 15 years customer in your purasaiwakkam branch and I have a gold jewellery stored securely with your bank. Currently, I am working overseas and unable to return to India to collect the jewells. For this reason, I authorized my mother to collect it on my behalf. However, it has been over one months since my mother first attempted to retrieve the jewells. During this period, the bank staff has been consistently rude to her and has failed to provide clear answers or guidance regarding the gold jewells. Today my mother senior citizen 70 years old waiting in your bank in 6 hours for loan closer This behavior is unacceptable, and if it continues, I will be forced to escalate the matter to the authorities. (This type of staffs is shame on your bank and damage ur bank name) That staffs name is kalpana and others also Sincerely, Mohamed Ibrahim
Very disappointed with Dbs handling on Treasure account holders, from unlimited access for private lounge & limousine service Drop to 4 times a year. Worse is no notification at all & even terminate the joint account holders without informing. Only realised when we visited the lounge & realised that you cannot enter the lounge. Such a great disappointment 🥹
The branch I am talking about is the Singapore branch and the app related. This is the worst bank app I have ever encountered. It took me an hour to set up the initial registration, even with the help of the relation manager. Even with the help of the relationship manager, after an hour, I still cannot register. Not to mention that I have already spent one and a half hour staying in the bank in person to set up the bank account. It is totally absurd to spend another hour just to sign in some thing that have already been done in person in the bank. I think the IT department should completely revolve in order to improve that service of this app
They called me and offered me a free dbs super card which I never needed but they kept pressing on it and the fact that it is a completely free card. I still never used it. I never even set the atm pin. After a year they unreasonably charged an anuual fee complaints to which were only received after multiple calls and email. However they took so long to respond and reverse the amount that it got an additional late fee and it’s been again 2-3 months that I have been calling them again and again to reverse the charges and close the card and they always ask me to wait for 5-7 business days and nothing ever gets resolved. They are not closing the card nor reversing the amount. The customer service is pathetic and so frustrating to go back and forth to get one simple task done. Never get their card or be a part of this bank.
Very worst customer service. They are responding to customer query. I have paid my personal loan amount and there is some excess amount that they need to refund me.. but it's already more than one month still they haven't refund my money. Even when I tried to chat with customer service they say my issue is under process. Need to wait for few more days. I really feel bad to do banking with them.
DBS bank claims safest and first bank of Asia. The experience is contradictory to their claim. I get same messages’try again later’. No reason! When I called, employees who responded were poorly trained and selected guys. They don’t know anything how to resolve issues so asking me something or other rather than doing something to solve problems. Then said you transfer some funds to any account there is bug in our system. I did that too. Wrote emails but nothing moved. Every mail asks same thing but nothing on problems. Hopeless third grade bank. Harassing and torturing customers rather than solving problems. Advise not to open with this bank, open local bank.
Worst bank to register with in the beginning. Takes ages and app doesn’t work/ help you register at all. Wouldn’t recommend
Came at Westgate DBS on 20th may 2024 !! Around 12pm in the afternoon , served by Mr Law, he is very polite and helpful, Good Service ,and also at the Entrance , the Boy is also very Good Service, Sorry that I don't know his name !! Thanks 🙏🙏🙏🙏🙏🙏 so much !! Cindy !!
Fck worst bank I use ever! Don’t use their bank registration service please. Fck annoying waste my time to settle a lot of thing .Please lah go it simple ok, the system like such bull pls just don’t exist in this banking industry. :) And the customer service treat me no any patient to settle my issue . I would say is DBS not even worth one star review :)
Worst banking experience. People are helpful...to within the scope that they are allowed to operate in. However, the systems are not customer friendly. I set up a business banking account and from day 1 was unable to use internet banking as the 2FA unit they gave was not properly synced. The checks would be rejected even though the account was properly funded. The bank card they issued took multiple tries to be properly initiated. To fix ANYTHING I was required to visit a branch. Communication was very poor. Fast for the initial acknowledgement of your email but their followup was almost non existent which turned out to be very painful for us as the dependencies that relied on their response cause multiple issues. Avoid like the plague.
THE MOST DISGUSTING BANK I've ever banked with. Have held a credit card with them in Hong Kong over 2 years, automatically reject my credit limit increase requests despite providing them the income proof, asset proof,etc... I then raised countless complaints with them , but they never respond to you in a formal way, hoping probably to wait out the complaints. They would rather call you and give false promise that they are looking into the credit limit request, but they get you rejected in the end without any reasoning. This is the most disgusting bank I have ever banked with , avoid them like the plague.
Worst bank ever. My bank account got frozen and I file a petition in High Court and after getting the order they are not unfreezing. I asked before closing a case from UP do I have any other case at that time they are saying no only 1 case. After closing that case they are saying you have one more case. I closed that case through court and now they are saying you have one more case. So please don't choose this bank. Worst worst bank. They are doing 1000% cheating...
Very worst bank in service I have tds problem for the last four months I give form 16 to weive my tds but tds was deducted for past 4 months in my fd account no reply worst service
Avoid DBS !!!! I Don’t feel safe having my money on a DBS bank account - I am facing a fraude Issue with my DBS bank account. I am trying to get someone to help me solve this. I talked to over 10+ persons on the phone and left a few messages on the online platform but no one seem to know what to answer to me. During my last trip to Europe, I noticed 29 transactions made in Malaysia (total amount SGD1560). Those were contactless transactions. Note that my DBS card and my phone were with me. I request a refund, no one seems to know what to answer to me and avoid the issue. Today I don’t feel safe having my money on a DBS account as the money can disappear, with no response and action from the DBS team.
Made a transfer to fund an investment account. Due to the recent rise of scams, DBS actually had someone call me on my mobile to check if the transfer is legit and if I am under distress. 10/10 customer service and security.
United Overseas Bank Limited
OCBC Bank1.1
Wise 
Standard Chartered
Bank of America
Airwallex
Scotiabank
ING203 reviews matching
