When our customers are happy and satisfied, we are happy and satisfied!
Written by the business, not verified by us.DESENIO CANADA (desenio.ca) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 77% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 93% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-08-12.
Good selection of art and a nice variety of sizes and framing choices. I also like the option to switch from cms to inches! (I'm old). The only caveat - great that the delivery was free, but I couldn't see a way to choose express delivery, which I would have liked. If it's not available, a small note to that effect would be helpful. Otherwise, I like this site and it's products.
Desenio has nice products and the buying experience was easy
It was vey difficult to check out … tried using PayPal and VISA numerous times The products are excellent. Some seldom seen gems! I received a print from an order placed a few weeks ago. The packaging was excellent, the arrival time period was reasonable, the print is beautiful and on very good paper stock.
Absolute hot garbage. I've ordered twice for business. They are never on time, you'll likely get charged an extra 50% in duties, and their response to every question is "well the fine print says" .... ar how about you don't write in BIG BOLD LETTER 3 to 5 business days when it takes that long just to ship the items out. Completely useless company. Avoid at all costs
Dear Customer, We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible. Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience. Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction. Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future. DESENIO
Easy to navigate the website, loads of options and great sales!
If you’re looking for posters that range from photography to illustrations, this is a great supplier. Their frames are a little bit expensive but they do have good prices on posters, especially if you look out for sales that range from 40 to 50% off on a fairly regular basis. You can even follow their newsletter so you don’t have to keep checking on their website .
I recommend removing the reviews that pop up, blocking navigation of the page. I also recommend adding the ability to like/favourite items that are in the cart. I like the product and what I have ordered in the past was good quality.
Great products, reasonable prices. The entire online ordering system was great including the measurement guidelines.
Easy website to navigate, great options of prints and designs
Fast shipping, great deals, great quality posters - I would definitely buy here again, the quality is reliable and exactly what I wanted
Dear Customer, Thank you for sharing your insights on Trustpilot. We sincerely appreciate your feedback, and we regret to learn that your recent experience did not align with your expectations. Our objective is to ensure that shopping with us is a delightful and enjoyable experience. We value your comments immensely. Each piece of feedback plays a vital role in enhancing our services and offerings. We recognize that your experience may not have met the high standards we strive for, and we are committed to having our team carefully review your concerns. Your insights are essential in aiding us to improve the overall customer experience. We would be grateful to learn more about your experience. I can see you have not yet contacted any of our agents. If you could provide additional details, it would be extremely beneficial. Please do not hesitate to contact our Customer Service team directly. Our dedicated representatives are keen to assist you in any manner possible. We believe that transparent communication is fundamental to resolving issues and restoring trust with our esteemed customers. Once again, thank you for your feedback. We are hopeful that we can rectify this situation and regain your confidence in our brand. Your satisfaction is of utmost importance to us, and we are committed to ensuring that your future experiences with us are exceptional. We look forward to the opportunity to serve you better in the near future. DESENIO
Desenio’s gallery walls are beautifully curated and make styling any space super easy. The prints are high-quality with a modern aesthetic. Perfect for a quick and chic home upgrade.
Love the La Poire poster print, beautiful quality, great price!
Beautiful prints. Great price. Arrived quickly.
Got my printings with the corners all bended and my gold frame defected (open corner). Had to try fixing it my self since they do not reply to their emails when I sent them a message mentioning the condition I received my printing. Doesn’t show as much but still defected considering the price we pay. Beautiful stuff but lack of service !!!
Hi Hugo, We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations. Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward. Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out. DESENIO
Awesome product. Shipped quickly. Received in perfect condition. Couldn't be happier.
Always 5 star with you in every aspect, both product and delivery. I am forever spoiled by you in both regards. Excellence is always delivered.
I like the pictures thank you
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