DESENIO CANADA

Dear Mona, Thank you for your review, and we're truly sorry to hear that you had a frustrating experience. As there were no specific order details provided, we're unfortunately unable to look into the situation directly. We’d really appreciate the opportunity to make things right, so we kindly encourage you to reach out to our Customer Service team again if the matter is still unresolved. We’re here to help and would love the chance to turn your experience around. \-DESENIO

Hi , We understand that returning items can be a concern for our customers, and we strive to make our return process as clear and transparent as possible. To facilitate a smooth return experience, we provide detailed information regarding our return policies, including any potential fees such as return fees, non-compliance fees, and customs charges. We encourage you to visit our website's "Returns" section and our Terms and Conditions for guidance on the return process and associated costs. Transparency is key to maintaining a positive relationship with our customers, and we want you to have all the information needed before making a purchase. If you have any questions or need clarification regarding our return process, please reach out to our Customer Service team. We are here to assist you and ensure you have a positive shopping experience. Thank you for your understanding, and we appreciate your feedback as it helps us improve our services for all customers.

Hi Sandrine, Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case. We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised. If you have any further details or if there’s anything we can do to rectify the situation, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns. Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.

Hi, We're sorry to hear that our frames didn't meet your expectations. We take pride in offering high-quality, FSC® certified frames crafted with precision from responsibly sourced wood and metal. Our frames feature lightweight, shatterproof acrylic glass, which ensures durability and clarity for your artwork. If you believe your frame has a defect, our Customer Service team is ready to help resolve the issue. Please reach out through our website's contact page. We appreciate your feedback and are committed to your satisfaction.

Hi Frankie, We’re genuinely sorry to hear that you are not satisfied with the prints you ordered. Your feedback is vital to us, and we appreciate you taking the time to share your thoughts. We strive to provide accurate product descriptions and clearly showcase the printed white border in our images, but we understand that expectations can sometimes differ from reality. If you have any specific concerns or if there's anything we can do to improve your experience, please reach out to our Customer Service team. We are dedicated to resolving any issues and ensuring your satisfaction with your purchase. Thank you for your understanding, and we hope to serve you better in the future. DESENIO

Hi Maryann, We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look. If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. Thank you for bringing this to our attention, and we look forward to assisting you further.

Dear Customer, Thank you for your review. We're very sorry to hear that your frames arrived damaged and that you have not yet received a response. We completely understand your frustration. After reviewing your case, we can see that we responded to your request on February 22nd, but it’s possible our email may have ended up in your spam or junk folder. To ensure you receive our communication, we have now sent another follow-up email. Please check your inbox and spam folder, and if you still haven't received anything, feel free to reach out to us again. We're happy to assist you and resolve this as soon as possible. \- DESENIO