Designs.ai is a creative platform hosting tools that are intended to assist independent freelancers, markets and small businesses to create exceptional brand identities and stand out from the crowd.
Is Designs.ai legit?
Designs.ai (designs.ai) has a 2.8 out of 5 rating on OK.one, based on 59 user reviews collected here. It is listed under Business Services and its reputation is poor. Opinions are polarized: 44% rate it 4 stars or higher while 54% give 1 star; The business has replied to 69% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-24.
I am extremely disappointed with Designs.ai and their customer service.
I was charged **€246.84 without prior notice or authorization**, despite never having used this platform or knowingly subscribed to a service at this price.
I have contacted Design.ai repeatedly by email and through their website over the past **three weeks**, requesting a refund and an explanation for this charge. I have received no response. Their website states that they respond within one day, but in my experience this has clearly not been the case.
I find this situation unacceptable. I am requesting the **immediate refund of the €246.84 charged to me** and a clear explanation of how and why this payment was taken.
I strongly recommend that anyone considering using this service carefully checks their billing and subscription details.
Reply from Designs.ai2026-09-23
We are unable to find any email regarding this request. Please email us at [email protected], we will look into this and resolve this for you.
Thank you.
If possible I would give no stars at all. I looked for a way to cancel my free trial and couldn’t find any clear way to do this. I sent a message through their “contact us” side of things which was conveniently tucked away inside their affiliate program section no one has responded to date! they have been charging me nearly £50 even month for a platform I couldn’t use while my account still says I’m on a free trial by the way. Their AI thing is not as intuitive as it advertised AT ALL. I then proceeded to block the card payment through my bank and they are sending me reminders that my payment for the month failed! What kind of wickedness is this???? Please if anyone knows how to get this cancelled please share on hear I’ll be checking here from time to time!
@design.ai Thanks for responding but I already sent a message to that email and it keeps bouncing back!
Reply from Designs.ai2025-12-22
Hi Vivica,
Please email us at [email protected] so that we can assist you with the deactivation of your account and provide any further assistance you may need regarding your subscription and charges.
Thank you.
We have tested and confirmed that [email protected] is working, and we are receiving emails as usual. Please try sending your message again or contact us from a different email address.
Once we are able to locate your account, we will be able to resolve this for you.
Designs.ai Team
I have been attempting to delete my account after repeated failed attempts at creating something with their service. As a previous reviewer stated, navigating the website is impossible and while i was able to cancel my free trial, there is no support email or anything public to actually delete your account or receive support. I normally try to be fair in my reviews but this seems like an incredible oversight. Terrible service overall. I sent an email to them to get my account deleted and hope that that will be my last time ever contacting this company.
Reply from Designs.ai2025-08-26
Hi Rene,
We’ve received your email and have deactivated your account as requested. Our support is handled via email at [email protected], and you can always reach us there for any assistance.
We appreciate your feedback and are actively working to make our website and account management clearer and easier to use.
Thank you.
Designs.ai Team
Impossible to navigate this website where the hell can I amend my account details !! Very poor. Cannot in good faith recommend this website.
Reply from Designs.ai2025-08-07
Hi Paul,
Greetings.
Please feel free to reach out to us at [email protected], and our support team will be more than happy to assist you with amending your account details and addressing any other concerns you may have.
Thank you.
Designs.ai Team
Visited their booth at a Summit. The staff didn't smile, behave aloof. Wow! No worries, will never get a course from them.
Reply from Designs.ai2025-06-02
Thank you for sharing your experience with us.
Our aim is to ensure all our interactions are welcoming and engaging. We would love the opportunity to demonstrate the value of our courses and discuss any concerns you might have. If you're interested, please feel free to send your details to [email protected], and we can arrange a meeting or demo with one of our team members.
We strive to improve continuously and hope to better serve you in the future.
Designs.ai team.
Requesting Refund for Unintended Charge After Free Trial
I signed up for the free trial with the understanding that I would be able to cancel before being charged. However, I could not find a clear option to cancel my subscription, and I did not receive any notification that the trial would automatically convert into a paid plan.
After the trial ended, I was unexpectedly charged a significant amount. I had no intention of continuing with the paid plan, and I have not used any of the paid features since the charge. I’ve already contacted customer support and am waiting for a response.
I’m writing this review to share my experience and to request that my refund be reviewed and processed fairly.
Additionally, I’ve seen that many other users have reported similar experiences on this platform. This recurring pattern suggests that there may be confusion caused by the way the billing or cancellation process is presented on the payment page.
As a result, users like myself may find themselves charged unintentionally despite not intending to subscribe.
Given these circumstances, I believe I am entitled to a fair refund.
I look forward to your prompt response.
Thank you.
Reply from Designs.ai2025-05-22
Hi there,
We appreciate your feedback and are committed to transparency. Our services include a trial period, allowing you to experience our tools before committing. You may cancel anytime during this trial if it's not suitable for you.
Our policies on subscriptions, cancellations, and refunds are detailed on our website.
We've processed your refund and responded to your inquiry to ensure your satisfaction.
We value your opinion and aim to resolve any concerns promptly and fairly.
Thank you.
Designs.ai Team
I signed up for Designs.ai after seeing it recommended as a vector design tool. While the site initially appeared promising, it quickly became clear that the platform does not deliver what it advertises. The tools are limited in functionality, and the quality of the assets is not as professional as suggested. Worse, there's no clear way to delete your account, an immediate red flag.
After trying to close my account, I discovered there is no user-facing option for deletion, and contacting support yielded little help. This lack of transparency around account management and data privacy is unacceptable in 2025. It feels more like a trap than a creative tool.
I would not recommend this platform to anyone looking for reliable design software or ethical business practices. There are far better (and safer) alternatives out there.
Reply from Designs.ai2025-05-06
Thank you for sharing your thoughts. We're committed to providing the best experience and encourage users to explore our trial for unlimited access to all tools.
For any account deactivation assistance, please reach out to us at [email protected], and we'll be happy to help with your request. We value your feedback as it helps us improve continuously.
Designs.ai Team
Hi there,
Greetings.
There might be some confusion. Designs.ai does not handle any downloadable content related to GB.
We would love to assist you further and resolve any issues you may be facing.
Please reach out to us directly at [email protected], and one of our team members will be happy to help you.
We appreciate your patience and understanding, and we look forward to resolving this matter for you.
From,
Designs.ai Team.
not worth it, tried it ai was not able to read anything or do anything. tried deleting account, couldnt see an option no support team as well so dont make the same mistake i did.
Reply from Designs.ai2025-03-10
Hi there,
Greetings.
Our AI tools are functioning correctly, and no errors have been identified.. Please contact us at [email protected] for any assistance or support with your account.
We're here to help!
Best regards,
The Designs.ai Team
I refuse the payment with my credit card because it was NOT my intention to subscribe an annual plan. But you found a way to bill me 463.89 dollars.
I asked AMEX to contact you but you confirmed the payment. This is a scam.
I can't get access to the account to see the plan or to unsubscribe. I wrote an email to you.
Reply from Designs.ai2024-12-02
Hi there,
Please email us at [email protected] with your registered email address so we can assist you with the refund.
If you have disputed the charges, kindly contact your card issuer, as we are unable to refund the disputed charges.
Thank you.
Designs.ai Team
Paying for the service that I don't use
I could not find the unsubscription button and account deletion which I had no idea I had subscribed to their software, they claimed they are free but they got my credit card information and charged me every month, even if I called the bank to stop the old credit card and changed a new one, they charge me again at the next month, which is totally a SCAM!!!!
Reply from Designs.ai2024-07-09
Hi Katty,
Our team is fully committed to resolving this situation quickly. We're locating your account now to stop the renewals and process your refund. We've sent you an email with more details, and we're here to support you every step of the way.
Your satisfaction is important to us, and we're committed to finding the best solution for your situation. We appreciate your patience as we work through this process together.
Designs.ai Team
Literally bullies other small businesses and content creators online
Reply from Designs.ai2024-06-05
Hi there,
We’re dedicated to providing you with an outstanding experience every time you use our tools or visit our website. If you have any questions or concerns, please feel free to email us at [email protected].
We're here to help and want to make sure you have a great experience with our services.
Thank you.
Designs.ai Team
**
I informed them within 24 hours after the free trial of 7 days that the charge was a mistake, I did not intend to buy. I did not even use it more than once because it was terrible.
They refused to refund the one month they charged me.
UPDATE: They have now refunded the money.
Claiming its free! Its fine to use it with free points but faking it like its really free is another thing. Hit download and you know what we are talking about.
Reply from Designs.ai2024-04-17
Thank you for your feedback.
We want to clarify that there are differences between our free and paid plans.
With the free plan, users have the opportunity to create 5 videos with watermarks to test our tools, while our paid subscriptions offer additional features and benefits. Our ImageMaker and AI Writer come with default credits to try out the tools.
If you need further assistance in using our tools, please do not hesitate to reach out to us at [email protected].
Thank you.
Designs.ai Team.
I am trying to sign in to cancel my sub and I cannot even log in to do so, site just keeps hanging.
Reply from Designs.ai2024-03-06
Hi Rebecca,
Please kindly send us an email at [email protected] with your account details, and we'll be more than happy to assist you with sorting this out.
Designs.ai Team
Hi Jack,
Greetings.
We appreciate your feedback and apologize for any confusion. Our pricing, terms, and conditions are transparently presented on our website.
If you have any concerns or require assistance in resolving issues, please feel free to contact us at [email protected]. We are here to help and ensure your satisfaction.
Regards,
Designs.ai Team
Their trial to subscription conversion happend in an unethical fashion. When I messaged them about the fact that I am not using their service and I'd like my money back, they refused; so I am disputing their charges.
Horrible customer-service, avoid if possible!
Update: I did reach out to support first. You said there is nothing you can do about it. I am just sharing my experience with the lot of you after the fact
Reply from Designs.ai2024-01-18
Hi Csaba,
We understand your concerns and would like to address them promptly.
In order to provide you with the best possible assistance, we kindly ask you to reach out to us directly at [email protected] with your account details.
Our dedicated team will thoroughly investigate your case and work towards a resolution that meets your expectations.
Thank you.
Designs.ai Team
Looka (formerly Logojoy)
Tailor Brands
LogoAi.com
Designhill
Shopify
PixVerse
Tapfiliate
Logomaster.ai