Dialpad

The AI bot and chat member were helpful…

The AI bot and chat member were helpful and the concern was resolved easily. Only took away a star because the bot said it had resolved my request but then made me start it over with an agent.

Great app

Great app. Never have any problems

Anthony was great at providing support…

Anthony was great at providing support for our billing issue. All resolved in a few sentences- very efficient and pain-free. Thank you Jovan Munjiza, General Manager at Mold Busters

Spend several months waiting for…

Spend several months waiting for approval for a2p. They declined it on their end while we were billed waiting for the “carrier approval”. Staff was rude and clueless on most topics. Would avoid the headache of poor customer service and find another solution.

Support is non-existent

Support is non-existent. If the ai assistant cannot help you, it transfers you to an agent and the call drops. The app interface is confusing.

Best experience and very easy to use

The redirection process was boring and unnecessary

The redirection process was inefficient; I was transferred three times before reaching the correct department. Furthermore, I experienced significant difficulty understanding the representative due to their accent, which impeded effective communication. I suggest prioritizing representatives with greater linguistic clarity to ensure a smoother experience for all customers, regardless of their proficiency level in English, Im not making reference about Sierra that was the last guy that took my call I understood him perfectly I'm talking about the guy before Sierra really confusing accent if your gonna use people with unique accent make sure that that persona is gonna be understood

Dialpad has great customer service

Dialpad has great customer service. Their onboarding and accounting team is great. I am always excited to hear more about their marketing plans and engineering updates.

Dialpad Is Amazing

Dialpad has made it easy to contact my clients and also for all the calls we get at our office, the tools it comes with like the transferring a call tool is amazing and makes it so much easier for us.

We appreciate the efficient and…

We appreciate the efficient and friendly help from Dialpad.

CS send AI and template emails when…

CS send AI and template emails when things go wrong, never answering your questions. I used dialpad for work and it worked well. When I launch my own startup I created an account and made my first phone call which did not connect. I got an automated email that my account access had been revoked. I quoted this in their website via chat first then email. I tried their chatbot which looses connection every time you switch screens when using on a mobile device. It s powered by a useless chat bot that does not understand anything. From experience in building such agents I know that you need to spam it with “agent” until you can get access to a real support executive. Once I had access they looked into the issue and sent over another template email that I was in breach of some policy. I was surprised so I questioned the breach, I had just made an account and set up a phone number expecting a a call. I waited for my call from a client but got an email template response stating my account access had been revoked and“We do not divelge our decision making process” what ever that means so I queried it again. One of their compliance associates got in touch and said I did not meet their reinstatement policy and then pointed me to their privacy policy without telling me what had been breached with a condescending tone and bold lettering. I wanted to use dialpad because it worked for me when I was working in a big company, but seeing how disappointing and uncooperative their support team are especially for small businesses I cannot imagine how they will help when things go wrong and they will because no system is perfect. Dear Support team, you might be understaffed and your focus might be elsewhere, but you have forgot the most important thing in business your customers. Do not send obvious templates and AI everyone can tell that you are being lazy and focus on the customers and their problems. Really dissatisfied and will stop recommending this service.

Absolutely terrible

Absolutely terrible. I signed up, gave my VA access for her to call and then my account was flagged because shes in a different country. I reached out to them, they gave me ticket number and next thing you know im getting the following email: "Hi there, Thank you for contacting us. We have recently reviewed your usage of Dialpad services, as reflected in our records. Due to the nature of your activities, we have chosen to discontinue service to you in accordance with our Terms of Service. As a result, we've placed a permanent limitation on your account and we regret to inform you that we can no longer offer you our services. If you have questions regarding this decision, please note that we do not divulge our decision-making criteria in order to protect the systems that monitor activity on Dialpad. I apologize that we are unable to assist you further. Best,"

Easy to follow

Easy to follow, really enjoy using it.

I can never talk to a live human being

I can never talk to a live human being. This system is a waste of money.

Don't use them

Horrific support. No where to call and using the chat function is an hour long experience at the least. Plan specified unlimited text then on connection the system immediately shut off and asked for credits. Do not waste your time and money on this product

I love using this phone because it is…

I love using this phone because it is very easy to navigate and use every day. The interface is user-friendly and makes everything simple to access. My favorite feature is the ability to review calls afterward. This helps me catch any important details I may have missed during a conversation. Overall, it is a reliable phone with features that make communication more convenient.

Great platform

Excellent Call summaries

Excellent Call summaries The sum,ary helps me keep a secondary record of my conversations with my leads

I have waited before with no agent

I have waited before with no agent. The bot can be annoying. When I do reach an agent things move quickly. Thanks. My agent tonight Raf was excellent.

Gio is such a great help and articulate.