I got an honest answer about a system…
I got an honest answer about a system issue, and a place to check status. By the time I did that it was working anyway.
About DigitalOcean
Data updated- Website
- digitalocean.com
- Category
- Business Services
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 50% (5/10)
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Is DigitalOcean legit?
DigitalOcean (digitalocean.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
What people say
account locked for no reason
I attempted to become a new DigitalOcean customer to host a small personal terminal game and website. During signup, I added PayPal billing information and was immediately locked out. I submitted a support ticket and explained my legitimate, low-traffic use case, but DigitalOcean rejected the account after what it described as an “extensive manual review,” without identifying any problem I could correct. I was using my normal home internet connection, accurate billing information, and a permanent email alias on a custom domain I own. Another established VPS provider reviewed and approved me shortly afterward. DigitalOcean’s opaque rejection process turned an attempt to give them money into an unnecessarily frustrating experience, so I took my business elsewhere.
Worst experience
Worst experience, they have deletd the apps and db without any prior information.I dont recommend this zero flexibility.
Fast support
Locked myself out after missing a basic firewall setup step on my Droplet, but their support team answered the ticket within hours and helped me get everything unblocked fast.
Quality
Quality, reliable products offered at a very competitive price. Can build a business using their infrastructure.
I Love DigitalOcean!!!
I don’t know how to describe my experience, I just want to use the following letter in reply to the DigitalOcean Support Team to explain it all! Dear DigitalOcean Support Team, Thank you so much for your prompt and helpful assistance! While configuring SSH key authentication following a tutorial, I initially skipped executing `sudo ufw allow 22/tcp` due to privacy and security considerations. As a result, I inadvertently locked myself out and was unable to log in via the Web Console, which led me to submit this ticket for help. Following your guidance, I have successfully executed `sudo ufw allow 22/tcp`, and the issue is now completely resolved! Everything is working perfectly. 😊 I sincerely want to express my deepest gratitude to the entire DigitalOcean Support Team for your attentiveness, efficiency, patience, and professional dedication. Your support made a world of difference. Wishing everyone on the DigitalOcean Support Team smooth sailing at work and all the best in life! Best regards, Thank you.
Timely
Timely, accurate, and informative. Getting my issue resolved same day
The absolute BEST service of this kind!
The absolute BEST service of this kind! Speaking as a solo programmer and a gamedev, DigitalOcean is an awesome solution if you have a personal hobby project/website and want to host and take care of it in an easy way. Security is top-notch, support team is very fast and professional if you need any help - and most importantly, it's real people who answer, not some AI-generated slop answers! In any way, I very much recommend DigitalOcean. The only downside I could ever think of, is that the prices for the services could be a liiittle lower... but then, it's still a very good service, so it's based to charge for it. Anyway, best regards to the customer service team and I recommend D.O. very much!
Very much kind
Very much kind, polite and cooperative.
The customer service was instant
The customer service was instant. It’s like there’s a robot that sends responses instantly. I got an email at 9:56 about it and then asked to change email. I then put my phone down and 2 seconds later I got a response saying they changed my email. No company can match this companies response time. This company actually gets things done fast and cares about their customers.
I have had a great experience with Support Team
I have had a great experience with DigitalOcean, particularly with their customer support. As part of my PhD research in Computer Science, I needed access to detailed technical information about DigitalOcean's virtual machines. Despite trying all the methods recommended in the documentation, I was only able to access a limited number of configurations, most likely due to the permissions associated with my account. I contacted their support team, and I was genuinely impressed. Shreeksha responded incredibly quickly, clearly understood the issue, and went above and beyond by retrieving the information I needed from their internal records. The level of professionalism, efficiency, and willingness to help exceeded my expectations. It's rare to come across customer support that is both highly responsive and genuinely committed to solving a problem. I'm very grateful for the assistance I received, and I would highly recommend DigitalOcean based on this experience.
Outstanding Customer Support - One-Time Goodwill Refund
I accidentally left billable resources running after my trial credits expired. Customer Advocate Nakul handled my billing ticket promptly and issued a one-time goodwill refund of $12.87. Excellent, fair customer service.
Upgrade Ticket
I opened a ticket concerning an upgrade to some software. I received a response in less than a day and it gave me all the information I needed to resolve my issue/questions. The response was timely, concise and clear. No follow-ups were needed. Great job dealing with DO.
DigitalOcean’s support team was…
DigitalOcean’s support team was excellent. They resolved my account issue quickly, and the process of raising and managing the support ticket was simple and straightforward. I really appreciated their prompt and helpful assistance
They provided a swift response
They provided a swift response, excellent support, and demonstrated great professionalism throughout.
Nothing lasts forever....
I always find it I always find it ironic when a company finds the perfect niche in the cloud space, then proceeds to force unnecessary UI changes and seemingly does everything it can to frustrate its existing customers. Eventually, it pushes people to the point where they're willing to migrate their entire infrastructure to another platform. Well, add DigitalOcean to that list. It's slowly but surely becoming the GoDaddy of cloud hosting. AWS is better anyway. So long, DigitalOcean. It's been nice.
Reply from DigitalOcean2026-07-30
Hi Chris, Thank you for sharing this feedback. We're sorry to hear your recent experience hasn't matched what you've come to expect from us. Feedback like this helps us understand where we can do better. If you've opened a support ticket about what led to this, could you send us the ticket number? We'd like to make sure it's been properly looked at, and your feedback taken seriously. We hope we can turn this around for you. Regards, DigitalOcean
Simple
Simple, straightforward, no fuss.
I needed an increase to my applications…
I needed an increase to my applications limit. 2 minutes after making the ticket on the support portal. I recieved an email that my request was escalated to the correct team. 6 minutes later, i recieved a new email that my request was completed. This is so quick and efficent and i didnt waste any time to deploy my website. Thank you to Vivek and Krishna. You guys are amazing
The problem with my website was alert security
The problem with my website was resolved easily and fast. Congratulations squad support!
Customer service
I have not yet used any DO services. However, I like how fast the support team responds to customers and the valuable guidance they provide