DigitalOcean (digitalocean.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
I appreciate you all very much. I received a communication this morning from one of your technicians, stating that a specific but needed port was opened for us for our communications. I tested everything and it all looks good. Your response time was exceptional. Thank you so much for helping us here! You guys are the best!
I had a request regarding SMTP port restrictions for my server setup. The support team, especially Moeiz, responded quickly, was very professional, and resolved my issue smoothly. Reliable infrastructure and top-notch customer service. Highly recommended!
I am using DigitalOcean since over 6 years now and I am very satisfied with their services. The services are continuously keeping up with the new technology offering while the user dashboard is always practical and user friendly. Support is great. Prices are good. Totally recommended.
Digital Ocean has always been responsive to our needs. Whether it's a matter of finding the right product, getting answers to technical questions, or anything else, their offerings are comprehensive and their staff easy to work with and eager to help.
Droplets are well documented and the technical support is topnotch!
As a master’s student in software engineering, I have found DigitalOcean very easy to use. Creating a Droplet and choosing the CPU and memory configuration I need is straightforward. In less than two minutes, I can usually provision a server, install the required dependencies, start Docker, and get my application running. I also appreciate the improvements to IPv6 support. About two years ago, configuring IPv6 required several additional steps. When I created a new virtual machine last year, I found that IPv6 had become almost ready to use out of the box. This made deployment much more convenient. Overall, DigitalOcean provides a simple and efficient experience for developers who want to deploy applications quickly without dealing with unnecessary complexity.
I had an issue and when I contacted them for support the response was on time(quick) and they followed up and offered solutions up to the end without any delays
We had an urgent, business-critical issue with provisioning and resizing several DigitalOcean Managed Database read-only nodes shortly before a high-demand ticket sale. The support engineer responded quickly, understood the urgency, escalated the case to the database team, provided frequent updates, and helped us identify a regional capacity limitation. Once an available configuration was confirmed, the team closely monitored the resize operation until it completed successfully. Communication was professional, transparent, and helpful throughout the process. Everything was resolved smoothly, and the database nodes were resized as expected. Thank you to Ruchi and the DigitalOcean Database team for the excellent support.
Support is basically everything in a platform business like this.Support is top notch. Oh, and the servers don't fall over or get squeezed in some VM hell. Oh, and the Postgres runs well.
Very Nice 80% of my issues has been resolved
We experienced a slow network response from several of our droplets. Not knowing the exact cause of the issue, we contacted DO Helpdesk via a ticket. The Helpdesk team and Infra team got together to respond us, plus provide us with remedial workflow. This is beyond our expectation having some bad experience with "other" cloud platforms. DO Helpdesk and Infra teams saw us through the crisis and provided us with all necessary insights to make the changes to our resources. Thank you DO team!
This must be one of the worst company to get a service from they do not have any phone support and when you cancel a service with them they will keep billing you after the date it is not three years since we cancelled our service and they are still billing us for it , they do not come back on email about billing and on the only time they did reply to a email they just refer you to a support page we will tell you do cancel the service to resolve the bill issues we you can do because you have cancelled the service already and yes just look on linedin and you can contact me
Hi Keith, We are extremely sorry to hear about your experience and would love to provide some clarity here. We were able to locate the ticket you created and it appears that our team has already responded to you for more information. We would request you to please update the ticket as early as possible so that we may resolve this for you. Regards, DigitalOcean
I am a small startup business, and we are still in the testing and development phase of a SaaS product. Digital Ocean has been great to work with, they have been accommodating in extending my account to have extra droplets for testing fail-over and load balancing. When it's time, I can deploy a customer by taking a snapshot and provisioning them in a proper sized virtual server in about 10 minutes tops. The service is excellent and well priced, and support has been very responsive.
I am a DO client for years with applications that serve chatbot for thousand people montly and never, never had a major problem. I had never lost a bit in my droplets, and the very few times I need support, I always had it fast and eficiently.
Been using DigitalOcean for a while now for our infrastructure and honestly couldn't be happier. Setup is straightforward, the dashboard is clean and easy to navigate even when you're managing multiple projects. Performance has been rock solid — no unexpected downtime, everything just works. The documentation is also genuinely useful, which isn't always the case.
They had a personal touch when I reached out for support that I don’t often see in tech companies anymore. Top notch
When a rogue n8n loop accidentally flagged my account and blocked my SMTP ports, I thought my automated lead-generation pipelines were going to be stuck offline for days. Instead, their support team responded within hours, trusted my explanation, and quickly unblocked the ports so I could get back to building. The sheer speed and professionalism of their internal ticketing process completely removes the operational friction of managing solo infrastructure. Highly recommend if you want reliable cloud hosting backed by a team that actually respects your time.
They didn't even let me try the service. I'm a student developer trying to use the GitHub Student Developer Pack. I registered an account, linked my bank card, and after the money was debited and returned, they blocked my access, demanding more information. I contacted support with my information and professional profiles, and they responded once a day. But after I specified my intentions for using the platform (absolutely ordinary purposes like hosting a backend for a pet project) and provided my data, they told me they couldn't grant me access. They didn't give me a clear reason, nothing. They simply said they couldn't explain why. The service might be good, but I didn't even get a chance to try it. UPDATED: my support ticket number is #12581916
Hello, Thank you for sharing your feedback here. We are extremely sorry to hear about the issues you had to face and would love to assist you here. Could you please provide us with the ticket details for this so that we can have it reviewed by our specialists? We look forward to hearing back from you. Regards, DigitalOcean
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