DIRECTV (directv.com) has a 1.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I have spent over 6.5 hours with directv trying to get my account straightened out. They say the account is cancelled - good. But then they still bill me and say another part of their system says it's active. Idiots! They blame some of it on the older AT&T account system. Each call to them takes an hour or more and they tell me the problem will be fixed and they'll call me in when resolve. Never do. Their customer service and cancelation process sucks.
DIRECTV ONLY CARES ABOUT MAKING MONEY OFF YOU BEFORE GETTING SERVICE. IT SAID NOTHING ABOUT PREPAYING. VERY POOR CUSTOMER SERVICE. I WORK IN CUSTOMER SERVICE FOR 34 YEARS AND HAVE BEEN RECOGNIZED BY GUEST AND MANAGERS ON NUMEROUS OCCASIONS. GET YOUR ACT TOGETHER.
Total scam. I returned the equipment with the FedEx label they provided and they charged me for the equipment. Total scam!
The inability to maintain contracts with major networks is ridiculous and then Direct TV doesn’t apply any discount nor do they work a temp deal with other streaming services. They continue to charge high rates despite the loss of channels and then they direct you to other pay services to get our programs Direct TV has no understanding of taking care their customers
Stay away if you like golf. DirecTV declined to carry both the US Open and Travelers tournaments. What will they decline to carry next? The Super Bowl? I had to listen on Sirius XM radio. I would change if I could, but this is the only cable available where I live. Atlantic coast of Florida here is too rural for over-the-air antenna to be effective. Not sure about StarLink. I hope we can find something better. My neighbors and I are searching.
I initially was a DirecTV satellite customer due to NFL Sunday Ticket. Things were good until they sold to AT&T. Service went downhill and trying to reach a human being who could answer questions was a complete waste of time. I ended up paying hundreds of dollars over several years for satellite receivers that I had returned! Finally had extra time to deal with them and just cancelled the satellite service. Switched to streaming which started out great but since June 1 have not been able to watch NBC programs (which account for about 50% of my daily viewing). Called yesterday to complain and was offered a one-time $10 credit. I then checked out other service providers and found two that offered more channels at a lower monthly price, so contacted DirecTV again today (why is it that you have to speak or chat with someone in order to cancel service?) and was told that my monthly subscription is billed on the 26th (yesterday) so I couldn't end my service until July 25 and because I had already been billed, the $10 credit couldn't be applied as there would be no future bill. And to top it all off, their monthly prices increased by $6 starting June 25! So basically I am being overcharged for services that I am not receiving and will not be receiving since I cancelled the service. I CANNOT recommend DirecTV under ANY circumstances! If they were my only option, I would rather read a book than use their so-called service!
ABC is gone from the lineup. I signed up for a direct tv antenna. It was very cheap but I was able to connect it but not get the channel. After 40 minutes of troubleshooting I gave up. Even the employees don’t know how to use the equipment.
Horrible. Customer service is the worst. The AI is truly artificial so is the concern for customers. I order a movie, never received a bill until the late charges that accrued to six times the cost of the original movie price. Don't do business with these people.
This is one of the worst services I've ever dealt with. They raise your payment up and down without any explanation and you can't order anything without having your bill paid 1st. That to me is poor judgment for your costumer. I'm really leaning towards getting someone else for my service because I don't think there handling there business in a good way. It's always a challenge to get satisfaction out of these people
This steaming sucks it is constantly throwing you off and no internet service.
Very poor customer service can't understand most of their overseas representatives. Who constantly try to add more programs to your account, don't understand no. Then cancel CBS one of the main stations. Way overpriced. How about a cable company that cares and is affordable. I know I'm dreaming.
Directv is by far the worse TV service we've ever had. We can't wait to fulfill our commitment on our contract. The reception is bad, the TV remote never works, it records shows on it's own, the response time when using the remote is slow as molasses, if it works. It truly is a nightmare! Now, local channel 10 is blacked out because Directv is in a contract dispute with ABC therefore we're unable to watch the NBA championship games. This is chronic with Directv We've missed several sports events due to the same reason. Directv is the worst! By the way owned by AT&T allegedly. We only game it a 1 star rating because 0 or -5 wasn't available.
We've had them on & off a few times. Came home to watch our recorded programs last night & they changed the ENTIRE SYSTEM. We cannot locate our recorded news programs or many others we record daily. They installed a new system that is impossible to understand & operate. Very frustrating. Will call DISH Network tomorrow.
OUTSTANDING Customer Service today with Mr. Wes, here in Boulder, Colorado !!! He was timely, friendly, and so knowledgeable, after 18 years with Direct TV. We have been customers for years and years, and we hope to have Wes come back in the near future. We ALL need more people just like Wes in our lives!!! Thank you, and way to go Wes !! Laura Ann R-T The Boulder Cookie Lady Buckingham, Guide Dog for the Blind, #11.
DIRECTV has to be the world’s worst option for basic TV. Unless you want to watch a true crime show or a show from the ‘70’s there is no reason to subscribe. Then as if that isn’t bad enough you have to go and take the local ABC affiliate off the air. DIRECTV and local ABC owner are in a power struggle over a new contract agreement. So while they are on their power struggle ABC is blacked out. You don’t even have to read the reviews. Your own experience will be your review. Good job DIRECTV you’ve lost another customer.
Carlos Nataniel communicated via text with us on his status & arrival. He showed up in the allotted time frame. Carlos was friendly, helpful & took care of our service problem. Was VERY pleased with this DirecTV employee.
The service used to be good, but they keep raising prices and providing less service. Right now we can't even get ABC because of some contract dispute, but they still raised our rate this month. Time to cancel and move on to someone who cares about their customers.
I was promised a $200 pre-paid Visa card when I signed up for switching from xfinity. They said I would be eligible for it after 3 successful payments on auto-pay. Now that they got them no one knows about that. I get transferred, told to call other numbers but no one ever answers and I end up leaving messages that I now believe I'm the only one who's ever heard those messages. Bottom line I've had broken promises and bad customer service experience. Not a good way to start!!!
Paying over $200 a month, and you guys can’t even keep the local channels on air. For the extortion prices that you charge, you think you’d be able to pay local channels. Problem is there’s no other options in my area, you guys really just suck.
I would like to express my gratitude to Direct TV technician Fabian J. For providing great customer service today when he replaced our Satellite. Fabian was very courteous and very respectful of our home and provided excellent helpful advice with relocation options for our satellite. Fabian is a great asset to Direct TV who in my opinion should be compensated as a motivator to keep him employed as one of the organization’s top outstanding employees. It’s hard to find good people today who really enjoy their work and Fabian exemplifies such an employee who is very knowledgeable and knows his craft well. I would encourage all future and current Direct TV customers to ask for Fabian by name. Job well done today Fabian thanks so much for your hard work. I wish you continued success.
103 reviews matching