DIRECTV (directv.com) has a 1.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Leslie B · 4 reviews · Experienced 2026-05-05 ·
★★★★★
First of all….you can read my entire…
First of all….you can read my entire complaint on YELP but the abridged version is…..WORST COMPANY EVER! I put my account on extended vacation mode last 6/24/25 w/DIRECTV rep telling me….”call us when you want to resume”. To date 5/5/26 I haven’t requested resuming their service & I had accrued a $118.82 credit balance. Today, 5/5/26 I opened a bill for $191.01 as they absconded with my $118.82 credit balance applying it to their 4/26/26 bill of $309.83 that I did NOT authorize! Joy (supervisor & 3rd person I spoke with) claimed they sent me an informing email or letter (she didn’t know which) of resuming service”. LIE!!! THAT DID NOT HAPPEN! Stupid me, I still had my account set for autopay So they stole $191.01 from my VISA account.
3 reps & 2 hrs later, their supervisor Joy told me I could “smash up their unwanted /NON-WORKING equipment with a sledge hammer if I so choose”. So YES, I cancelled DIRECTV today but not before they managed to get another $309.83 out of me for absolutely NOTHING as we haven’t used their over-priced service since June 24, 2025! They are THIEVES! Their equipment doesn’t even work!! People, BEWARE! Use streaming services, Utube, anything BUT DIRECTV! I only wish I could give them negative stars as one star is waaaaaay too many and highly undeserved! What I got from DIRECTV was a whole lot of frustration! What they get from me is BAD PRESS! I hope it’s worth it to them! And I hope you’ll read my YELP review and direct your friends to these reviews as well! Please protect yourselves and your loved ones from this underhanded company!
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Roland Sanchez · 1 review · Experienced 2026-05-04 ·
★★★★★
The service is extremely slow
The service is extremely slow. We have to shut down and restart on a routine bases to get the voice to match the video. The system hangs up frequently. Waiting for our contact to expire so we can switch service.
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Aria · 1 review · Experienced 2026-04-23 ·
★★★★★
Unauthorized charges by Direct TV
I tried the 5 Day free trail. I canceled on the free trail on the 5th day. They still charged me $86. I called to get my money back. However, since I was calling them about the charge after the trail, they won't refund me and they won't close my account. While I was discussing the situation with both the customer service associate and the manager, they both were chuckling over me experiencing the worst customer service I have ever had.
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Charles Howard · 1 review · Experienced 2026-03-04 ·
★★★★★
Filing a Complaint against Direct TV
03/04/2026
Filing a Complaint against Direct TV
I’m filing a complaint against Direct TV when I cancelled their services between January 29 and 30, 2026. So when I was paying the bill on my Visa Debit Card before the due dates of November, 07 2025 $279.16 to December 09, 2025 $ 279.32. However, the price of the bill went up from $279.32 and ballooned towards $515.16 which is very much overpriced. Non the less, I’ve been paying this bill on January 19, 2026 before January 20, 2026 ahead of time. Afterwards things went downhill for me after AT&T stop doing business with Direct TV in 2024. So after I cancelled Direct TV services I’m still paying their cancellation fee from $ 347.65 to $ 359.65. (They didn’t give me enough time to pay it) I just need some relief from this issue so that I can move on from Direct TV.
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Bill Denton · 1 review · Experienced 2026-04-25 ·
★★★★★
Calling several times to resolve an…
Calling several times to resolve an issue over a 60.00 increase, the when trying to change a viewing package I was told I couldn’t until next billing cycle, at this point I requested to speak to a supervisor and was told she would call me back (never received a call)
I've been with DirecTV for many years, primarily due to the fact that I live in a rural area where there are not many options. Fairly easy to sum it up: it's expensive! Trying to get a technician to the house is a bad joke ... they really try to avoid it! Have to say, most times they have actually shown up (with one definite exception) they've been great. My biggest complaint with this company is that while the cost goes up and up, imo the changes they make are not improvements at all, just stupid changes. Just one such thing, which just happened and has be so disgusted: When you choose "Info" on the remote you used to be able to see the length of the program, the cast for THAT episode, and the date when the show was first aired, (even if it was decades ago), and "Other Showings". Personally I use all of these every day, or at least I did until a few days ago. After the very recent changes it no longer shows the length of the program, but rather how much longer it will run. Huh?? If you want to check out other showings there is a multi-step, confusing way of (maybe) finding that out, and there is NO way of seeing who appears in that particular episode, ie guest stars. Good work DirecTV! 😡
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Cesar Zavala · 4 reviews · Experienced 2026-04-21 ·
★★★★★
Error 771 and signal loss for most of the day.
I live in an apartment complex and for the past weeks I've been experiencing signal loss on the service. Apparently, there's only a few dishes on the roof that we shared (people with Directv service). For m9st of the day, watching tv is practically impossible...and when I called them to let them know that their dishes are experiencing issues they're trying to charge me an extra $100 or try to enroll me into a protection plan for $10.99 a month for a technician to come over and fix their issue and being able to watch a service that I'm already been charged for.....Really!!....this is what you do to loyal customers?......charge them even more just to be able to watch the service that we already have paid for!!
What hasn’t gone wrong!Slow remote actions constantly with literally a 2 seconds response time.Contract disputes every 6 months.Shitty costermer service and a shit load of other problems to go with it.The worst TV service Ever!!I only wrote one star just to get to my comments when it deserves none
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Bill B · 1 review · Experienced 2026-04-20 ·
★★★★★
No Show directv service appointments
I just rescheduled a service appointment for the fourth time. All three previous appointments were missed with no texts or calls. When I call Directv they contact the technician and are told he does not have the equipment so he's not going to show up. My next appointment is for Thursday April 23rd between 8:00 and noon. I have no faith that anyone will show up. I don't want to switch to Spectrum but if this goes badly on Wednesday I guess I'll have no choice. I am absolutely stunned on how bad the directv customer service is.
The worst company ever. They couldn’t provide the service i signed up for and came and picked up their equipment in December 2025. They were still taking money from my account. I had medical issues and wasn’t watching my bank account so they were still deducting for services. Trying to get it resolved has been a nightmare.
Contacted the commercial/business group to inquire about service for a 9 location restaurant business. The pricing is 60% higher than the other three services we are currently using. Really wanted them to have a solution but they seem to not have an offering and the sales staff was clueless.
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Sharon · 2 reviews · Experienced 2026-04-10 ·
★★★★★
Unethical Sales Tactics Targeting a…
Unethical Sales Tactics Targeting a Vulnerable Disabled Veteran
I am writing this to warn others about the predatory practices of DIRECTV. My 76-year-old father, a disabled veteran with cognitive challenges, was tricked into switching providers. He simply intended to call DISH Network to reconnect his 9-year service after a roof repair; instead, he was misled into signing a new contract with DIRECTV.Despite my status as his VA-appointed Fiduciary and Power of Attorney, DIRECTV refused to acknowledge that he lacked the capacity to consent to this agreement. He cannot use the service and is not receiving the channels he requested. Even after explaining the situation to a supervisor, the company stubbornly refused to waive a $400 disconnection fee. It is deeply concerning that a company would prey on an elderly veteran and then prioritize a cancellation fee over basic human ethics. We will be pursuing this further.
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Amy Seaborn · 1 review · Experienced 2026-04-08 ·
★★★★★
We just gladly paid to end the contract…
We just gladly paid to end the contract with Direct TV. They overcharge and under deliver. They charged us on random days not the one scheduled. I would not recommend them when there are so many more affordable options with better service.
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Freda Hill · 5 reviews · Experienced 2026-04-06 ·
★★★★★
Delayed bill
I just contacted directv stream to request to delay my payment by one day. In other words a payment arrangement. I was told by their customer service rep that the only way this could be accomplished was if they were to suspend my service and have it start on the tenth each month. I've been with this company for at least 5 years and have never been late. I told her that I thought that was ridiculous. They literally want to cut my service off just for wanting to pay a day late. What kind of policy is that?!!
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Robert Carpenter · 1 review · Experienced 2026-04-07 ·
★★★★★
If there were less stars
If there were less stars, I would put less. Shitty service bad customer service bad reception. They yanked money out of your account when they think you owe them, then when you cancel, they tell you it takes two months to get your refund back.! bad bad bad bad bad bad
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Eric Wilner · 1 review · Experienced 2026-04-04 ·
★★★★★
INDIRECT TV AT BEST
By far, the worst TV service I've ever experienced. Despite fresh batteries, have to stand up close to box to turn on/off. Once on, have to go to channel guide just to click on a channel. Multiple clicks needed to hit movies/news/sports offering etc. I can tell you that my mid 1950's television with tubes was far superior (I'm 76 y/o). DirectTV should be ashamed of themselves.
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Andrew Birnstihl · 1 review · Experienced 2026-04-04 ·
★★★★★
Worst streaming app I've ever used.
Worst streaming app I've ever used and it's not even close. Runs slow, freezes anywhere from a couple minutes to 24 hours, and menus load slow and change as you're clicking on something so you end up clicking on something you don't want. Stuck in an expensive two year plan unless we want to pay $300+ to opt out. I do not recommend this service.
Do not like the recording shows update. Has made it very difficult to figure out what we need to do to delete shows and even find what we are looking for. It was user friendly till you updated and changed the setup.
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LCP · 14 reviews · Experienced 2026-04-01 ·
★★★★★
Customer service at DirecTV…
I called customer service at DirecTV last month to make sure my rates wouldn’t increase while I’m currently out on medical disability.
Unfortunately, my discount had fallen off and my monthly rate did go up. I called back and was able to connect with Blake—and I’m extremely grateful that I did!
Blake was incredibly understanding, pleasant, patient, and genuinely helpful. With so many different packages and discounts available, I was a bit nervous and unsure if I would even qualify for anything. Being on a tight budget makes situations like this especially stressful.
He took the time to carefully review my past rates and options, and thanks to his persistence and guidance, we were able to adjust my plan and keep my rate much more manageable. I truly appreciate the effort he put in—it made a big difference, especially since I was very close to canceling my service altogether.
What stood out even more was how he kept me engaged throughout the process. Instead of placing me on hold in silence, he conversed with me while multitasking, which made the experience feel much more personal and less stressful.
Blake is a fantastic representative for the company, and I’m very thankful for the excellent customer service he provided!
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Richard · 18 reviews · Experienced 2026-04-01 ·
★★★★★
App won’t allow managing preset recordings
App gives you poor control over the DVR. A special program delayed the programs that follow so we knew we either had to extend the recording time or set it to record the next program. The app would not extend the time and it would not record the news which was the next program. So we called tech support but only got to talk to AI which said they couldn’t do it either. We could only do it on the TV. We’re out-of-town so we just lose half of the program we set to record. You’d think they could automatically extend the time when the program is delayed from its scheduled time.
