DIRECTV (directv.com) has a 1.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Jill Adams · 6 reviews · Experienced 2026-05-29 ·
★★★★★
Deceptive Business Practice
I was informed by one of Direct TV employee(technician) who came to my house for technical issue "direct TV is going broke" get out now! I have been a customer for over 10 years pay on time every month and they abruptly shut off my service with NO notice. When I called to obtain reasoning why service was shut off their reply " you requested to be cancelled" in which I did not. However, NOW they are attempting to tell me to get "reinstated" (on an account I never cancelled) my monthly charge would go up and also there is a reinstatement fee. i was already paid up thru June when its only May. They are beginning to take away customers favorite channels so you will have to change your "TV package," which for them means more money. Everyone experiencing such manipulative deceptive business practice should report them and hold them accountable.
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Rick Schoby · 2 reviews · Experienced 2026-05-29 ·
★★★★★
Direct TV streaming very user unfriendly
So my husband I decided to sign up for the Direct tv streaming using the Gemini box. Unfortunately I forgot our password when it finally showed up and was hooked up. What a nightmare. After 45 minutes of trying to change my password I gave up and am sending it back. I have never had so much trouble. I even tried goggling what to do and everything that it said to do I had tried. Very frustrating and good luck.
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Roger Poulin · 2 reviews · Experienced 2026-05-27 ·
★★★★★
La fitness on Cattleman Rd in Sarasota…
La fitness on Cattleman Rd in Sarasota uses DirecTv for the tv monitors on 73 cardio machines. The tv service is the worst I have ever seen. Only a few channels can be viewed and Reception is poor. Management says DirecTv is non responsive to requests to fix the service failure. Situation has gone on for weeks. I would never consider DirecTv for my home.
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John Andersen · 12 reviews · Experienced 2026-05-25 ·
★★★★★
Great tech Lloyd fies everything
I have two TVs in my living room both mounted on the same wall. The top TV was not receiving anything, I called for an appointment and Tech Lloyd showed up.
He found that a cable was bad and replaced it. TV worked. Then I asked the same question I had been asking for years. Can you program the remotes so that I can watch two football games at once?
He said yes and proceeded to set each remote so that I can watch both TVs on different channels. Lloyd has great customer service skills and really knows how to fix problems.
Don't get me started about comcast they are zero stars. Thank you Directv for a speedy response to my problem and for having such a GREAT employee
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Stephen Byler · 1 review · Experienced 2026-05-25 ·
★★★★★
“The cancellation process was…
“The cancellation process was intentionally difficult and buried in menus. I signed up for a free trial, and it was far harder than it should have been to cancel before auto-billing started. Customer support and navigation felt designed to keep people subscribed.”
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David Weber · 1 review · Experienced 2026-05-25 ·
★★★★★
Loses picture EVERYTIME IT RAINS --…
Loses picture EVERYTIME IT RAINS -- even in a drizzle. I used to have Xfinity when I lived at home and it was great. Now I'm in an assisted living situation, and direct TV is the service offered. It is pure crap. 60% of the channels offered are sales and doesn't have picture frequently.
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Steve Smith · 1 review · Experienced 2026-05-22 ·
★★★★★
screwed by directv
Direvtc charges me for 3 TV's and I have only 2. I have tried again and again to make them stop and they won't.
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Danielle · 10 reviews · Experienced 2026-05-20 ·
★★★★★
If zero were an option I’d select that
If zero were an option I’d select that. Horrible customer service. This company is running a scam. I signed up for a free trial and used the service for only one evening before deciding I wanted to cancel. I forgot to cancel by one day and my bank account was charged $89.99! I called to cancel and receive a refund; however, regardless of how many times my complaint was escalated I was continually told they were unable to provide a refund because I “used the service that day.” I didn’t use the service that day—I was logged into the service to cancel it and the company considered time I was logged in as “use.” I spent an hour trying to get a refund with no success. I will never signup for services from this company or any company they’re affiliated with again.
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Chris · 7 reviews · Experienced 2026-05-17 ·
★★★★★
I recently had a satellite signal loss…
I recently had a satellite signal loss it was on and off and then all of a sudden no signal at all. I contacted direct TV a couple of days ago they told me I had to pay $100 just for a technician to come to my house but the offered a protection plan that will cover the technician coming to my house for $10.99 so I signed up just to get a technician to come fix my TV. I was told by Direct TV a technician will come to my house the next day but I got a call from Direct TV headquarters in California they can't send a technician to look at my service until Friday May 22 so I called again times for the technician has changed I told direct tv I would be home all day I would like the technician to come in the morning the person I talked to said oh no no no we'll do 12 to 4 so 12 shows up no technician then 4 shows up no technician so I call them again now they stated a technician call and came by my house nobody answered or was at home that was a lie I was sitting on my front porch looking out for them. But these people work at direct tv they make sure they have tv at their house but screw paying customers. Now I'm going to miss a Big chunk of NBA finals and baseball because of these idiots I'm switching tv service anyway but I want my money back from the bill I just paid a day before this all happened people save yourself the headache and avoid Direct TV they don't care about their customers I also reported them to the FCC
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Amy · 2 reviews · Experienced 2026-05-13 ·
★★★★★
DirecTV "credit Check scam"
DirecTV "credit Check scam"
My 88 year old mom was taken advantage of by Directv. She had been a customer for 15-20 years before cancelling because she was moving. She decided to sign with Directv stream at her new address and during sign up process they supposedly did a credit check ($99 non refundable) to insure for payment of equipment that is not even needed to stream. She received a letter saying they could not verify credit, (not that credit was bad.) Their "customer service" basically said it was non-refundable. This seems criminal to me and totally taking advantage of the elderly!!
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Jane A Wampler-Hubbard · 3 reviews · Experienced 2026-05-15 ·
★★★★★
Direct TV is junk
Have to unplug and start over at least 4 times a day, screen goes blue and says no network connection. They have no technicians to help, have to pay a 3rd party to help. Also, have to hook your own cable up! What a joke. Going back to Spectrum.
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Bill Duncan · 1 review · Experienced 2026-05-17 ·
★★★★★
Direct TV sucks.
Direct TV sucks.
I keep getting messages about slow speeds due to more people watching than their broadband can cover.
They also drop feeds to many major sporting events at critical moments blaming on network feeds
Left DIRECTV satellite because of cost! Took a chance with DIRECTV steaming a little cheaper and more channels. What a huge mistake! Can’t count the issues with it!
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Michael Kinney · 21 reviews · Experienced 2026-05-01 ·
★★★★★
If I could give a MINUS 100 stars
If I could give a MINUS 100 stars, I would. Between the lack of qualified customer service and lack of consistent programming, this has been a total waste of time and money. I am only halfway through and I have been ready to cancel for a long time. If I cancel, it will cost me the remainder of my contract, which I can't do at this time.
The issues keep happening on a daily basis.
The best thing I can tell any prospective customer is DON'T!!!! It is a complete waste of time and money. The service has issues daily, I have to consistently reboot there equipment and keeps showing errors every time TV's are turned on. When my contract is up, I will cancel and NEVER COME BACK!!!!
COMPLETE WASTE OF MONEY
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Sherry · 17 reviews · Experienced 2026-05-13 ·
★★★★★
Direct TV is Whacked!
The overall service for Direct TV is pathetic. When it was really Direct TV the service was much better. Technicians came in Direct TV vehicles, had Direct shirts on, etc. when AT&T acquired them the service cannot be worse. You get some off-shore person with no command if the English language and I don’t know what they are sayjng nor do they understand me. I carry the plan where my service is covered. The person on the phone wants to put me through a lot of changes before writing up a service call. The people they send to your home are often scary and come in “hoopty” non marked vehicles with no uniforms, etc. The only reason I’m giving them a two star rating rather than one star is I do have service. Also, the service in changing channels is slow. They are a huge disappointment!
Like everyone with Direct Tv we do not have channel 9 right now. They are in midst of arbitration and I was told that Direct Tv could have kept channel 9 on the air for us but chose not to. What do you all think of that? Guess we aren't that important to them.
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Ron Kilgarlin, Jr · 2 reviews · Experienced 2026-02-09 ·
★★★★★
If I could give less than a star I…
If I could give less than a star I would. I paid my bill and service still not working for 4 months. I cancelled also twice using the automatic attendant to cancel. Perhaps Direct failing TV should hire live staff. DTV put this on my credit also I filed a BBB complaint. I switched to YouTube TV a world better than DTV. They are a scam for putting this on my credit and out of date satellite service never worked while they continued to bill me and report falsely on my credit . Unbelievable!
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Shane · 9 reviews · Experienced 2026-05-06 ·
★★★★★
I returned a device that I never even…
I returned a device that I never even ordered back on February 25th, 2026. It is May 6th, and this company just charged my account $126 twice!!!! Saying I never returned device!!!! So this company waited 2 and a half months to charge me??!!! Charge me twice!!!! This company is HORRIBLE!!!!
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BL · 6 reviews · Experienced 2025-10-27 ·
★★★★★
Difficult, expensive, not trustworthy
When I changed to AT&T Fiber, I lost Xfinity TV. Since AT&T TV WAS better than Xfinity last time I tried it 20 years ago, I thought I'd try DirecTV. It was difficult to sign up. Too costly and many useless channels. When I changed to streaming, I discovered DirecTV charges for the full month, even if you cancel midmonth. I followed the rules for returning the remote & still got charged for it!
I’ve been with DIRECTV for 30yrs. I had a bundle package with AT&T & DIRECTV and making my payments every month. I didn’t know that they split up with AT&T and they never notify me or send me a separate bill. They disconnected my service. I called them and they said I was behind 2 months. They told me I only paid AT&T which is BS because I had a bundle package and paying same amount for years. It took 30 min just to get to a customer service person to talk to them for over an hour for them to say they can’t do nothing and I have to pay $428 pass due and future bills will be $218 per month. I told them I will discontinue my services with them and the rep I spoke with could careless. Horrible customer service and high prices. I will be switching to YouTube TV and will spread the word for everyone to leave DIRECTV.
