Solace found!
Found what I wanted at a good price, shipping wasn't too bad compared to other sites out there!
About DIRECT VAPOR
Data updated- Website
- directvapor.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 19% (7/36)
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About this business
Shop DirectVapor, the best online vape store with huge supplies of vape mods, e-liquids and accessories. Enjoy free shipping and our low price guarantee!
Is DIRECT VAPOR legit?
DIRECT VAPOR (directvapor.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 75% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 19% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-29.
What people say
Great selection and prices
Great selection and prices. Website is easy to use!
It's April 28th.
It's April 28th.. order was placed on April 6th. Emailed customer service a few days ago; was told to be patient for it takes 3-7 business days after it is picked up all bolded in red lettering. Sure.. except I will be out of town in 2 weeks. Still no reply. No movement. Nadda. About ready to ask for a refund and cancel this order.
I had a 15% off code yesterday but it…
I had a 15% off code yesterday but it would not work. I almost decided not to order, but good price on coils and love the Caramel Latte juice. Just disappointed that I received an email with a 15% off code and it would not work!!
Easy to order
Easy to order, amazing prices, and great selection
cheaper than any local ecig store by…
cheaper than any local ecig store by far! highly recommend
I love air factory.
Best prices and you let customers…
Best prices and you let customers select flavors in the bundle and that's freaking rad
l dont like the delivery issues and the…
l dont like the delivery issues and the adult sig.
Difficult to use this website
it says Free adult signature but…
it says Free adult signature but charged me $5.95
My experience
Good prices and a lot to offer!!
The other vape stores stalled at a…
The other vape stores stalled at a certain point - they couldn't verify my address or they couldn't figure out what my password was. This is the only store that actually finishes your order!
Quick and easy
Good Company To Order From, But Be Patient With Shipping
I've ordered from Direct Vapor in the past, and shipping used to be very quick until USPS stopped shipping vape products. Now they are using a new shipping service that is not very good. The tracking number they give is useless. I placed an order on 3/4/23, and it took 18 days to receive. I did contact them by phone about a week after I ordered, and I was on hold for around 45 minutes before I was able to talk to someone which was very frustrating. I wanted to find out what was going on with my order, and they didn't help very much. They just said I would have to wait 30 days for a refund if I did not receive it. I did receive it, and they sent me an email with an apology and said they will be refunding my shipping and signature confirmation fee, and gave me a 25% off coupon code to use on my next purchase. I did receive free shipping with my order, so they only had to refund my signature confirmation fee which they did. Then I placed another order on 3/28/23 and used my 25% off coupon code, and it took 7 days to receive. The coupon code worked, and it came much faster. The carrier they use now doesn't update on the tracking, it will just say "waiting carrier pickup". It only updates when it's picked up by the carrier, and both times I did receive my order the next day from being picked up. It never says what day it will be delivered, in transit, or out for delivery so you don't know when it will be delivered to make sure someone is around to sign for it. After you receive it, it will say delivered. They do have very good prices, and even coupon codes to use. I have no problem ordering from them again, because I know what to expect. If you're not in a hurry and someone is home at all times, it's a good place to order from.
This is a great site to order from.
This is a great site to order vaping supplies from.
Shady Practices, Lack of Communication
Order number: 2802444768 (DirectVapor) "Shipment" number: 2802151566 Five String Solutions "tracking" number: 5S-1YL0JT3 Order placed on 04/13, with an advertised delivery ETA of 04/18. As of 04/20, still showing "Awaiting carrier pick-up" on DirectVapor's website. When tracked on the third party delivery site, it shows that it has been "in transit" since 04/14, and still showing a delivery ETA for two days ago. Oddly enough, each time I refresh the tracking info, it populates with different timestamps. Very misleading, though I want to believe this is not intentional. I would be more patient and without concern, but the lack of up-to-date information and conflicting information otherwise has me doubting the delivery of my purchase. I contacted DirectVapor's customer service. They told me they cannot look into the issue until the package has "arrived at the hub" (they also couldn't tell me when that would be), and did not provide any useful info. Per their wording, I must wait a full thirty days from the ordering date, before I am eligible for a full refund. Please look into this. I plan to contact my bank in a few days, to process a chargeback to the company so I will be getting my money back regardless. But, this is beyond understandable turnaround times, and certainly outside of what DirectVapor promises. 04/21 UPDATE: Shipping charge of $5.99 refunded. Received an e-mail from customer support saying, "Your order has been shipped. Some orders are experiencing delays by upwards of 3-10 business days past your original 3-8 business days. E-mail also forwarded the same tracking number for my "delayed" order which had already been shipped, but is now being shipped... whatever that means. I called DirectVapor to follow-up and obtain more info. Still unfruitful. I am still to wait for a package that is "definitely delayed but may or may not arrive", again- per their wording. Comical.
Long time customer
Long time customer. Always pleased with Direct Vapor products and service.
I have it screenshot it that I was to…
I have it screenshot it that I was to receive FREE age verification delivery, but it still charged me 5.99 at checkout!
Reply from DIRECT VAPOR2023-04-20
Hello Trish, Thank you for your review. Due to the PACT Act, age verfication is required for each order to ensure it is ordered by an adult. Unfortunately, this fee cannot be waived. Free shipping would indicate that you are not charged additional costs after the age verification fee. Please provide us with your order number, and we'd be happy to look into your order to ensure you were not charged any additional costs. Should you need any further clarification, please contact us at 844-908-2767
you had every item i was looking for!
you had every item i was looking for!! great service
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