Directvdeals

Terminating Service

I terminated service mid Aug '22. After 5 mos I still don't have my $100 refund! I get a diff story every time I call. It's infuriating. I'm close to giving up.

nimesh dilshanSri Lanka · 31 reviews · Posted 2019-05-01

trustfully usefully helpfully

Over charged after the first year, not worth it!

I have had Directv for a year and a half and after my year my bill would go up about 30 to 40 dollars every other month. I have one Tv and I am paying $165 when my initial bill was $55 after the first year it was not worth it. I was told a supervisor would contact me about the bill increase two weeks ago and they have done nothing about it. All I have had is a terrible expirence. I would not recommend this to anyone

Do not get direct tv

We got direct tv because it was part of an internet package with at&t. We don't really watch tv but it was only going to be a few dollars more so we thouht why not. The day we got our internet installed we were told by the guy doing it that we lived in a dead zone and that we wouldn't get enough internet to run even two phones. We gave it a try and he was right. With in less than 24hrs we called at&t to cancel our internet. No problems they have great customer service. When I called direct tv to cancel with them within the 24hours window they give you to do so I was shocked. I have never been treated so poorly by any customer service team. The guy did everything he could to get me to stay and wouldn't take no for an answer. I tried to be nice but after telling him about 25 times that we only got the channels because it was cheap with the package and that we didn't need it alone so I wanted to cancel, I was very upset. I finally had to tell him that I would like to talk to someone else that could actually help me with my problem and he screamed at me! I have never been treated so poorly and then when he finally canceled my service I had some questions about how to send the items back and he just hung up on me! A few days later I calmed down and decided to call direct tv again to have some questions answered about billing and the same thing! This other guy wouldn't stop trying to get me to sign back up with them and I told him very calmly that I just have a question regarding my bill so after I FINALLY got him to answer my question he just hung up on me! They hire a bunch of rude people who care about nothing but getting you signed up. I will let everyone I know that direct tv is the worst company you can go to to get channels and if your reading this review because your thinking about getting direct tv DONT! If you do anything other than give them your money they treat you like a piece of garbage.

Ryan

Ryan was awesome!! He was very knowledgable about the information I needed.

Terika was very helpful

Terika was very helpful, kind and informative.

Your agent was very professional & …

Your agent was very professional & helpful to me and very thorough concerning your promotions. I truly appreciated all of his help & looking forward to doing business with Direct TV/ATT services in the near future . Sincerely, C. Hicks

Best customer service

Best customer service! Just need account number for the app.

The agent who helped me was AMAZING

The agent who helped me was AMAZING! He was very helpful, also funny and very easy to talk to. He gave me the best plan that fits me and my family needs. His customer service skills are amazing, he also got me all set with you guys service. Can't wait. I forgot his name i believe it was Josh but i remember he's from Charlotte and didn't know about Fogo De Chaó

She was amazing can't wait for the big …

She was amazing can't wait for the big installation day

Great

Great experiences knowledgeable

My technician Mr

My technician Mr. Michael was very professional and knowledgable of his role and questions that were asked.

I had the pleasure of speaking with Mel …

I had the pleasure of speaking with Mel and she was amazing. Mel is knowledgeable, kind, honest and patient. She is truly an asset to your Direct TV.

The customer service Rep

The customer service Rep. I spoke with was very friendly, engaging, and knowledgeable. I'm happy and confident that I made the right choice in choosing Direct TV.

Pablo CruzUnited States · 1 review · Posted 2017-05-16

Well done

The agent that I spoke to was so helpful I appreciate all she did for me keep up the good work.

Great job

Service work well glad I made the switch.

Cindy LaflerUnited States · 1 review · Posted 2017-05-12

Cameron

Cameron, my customer service rep, was very helpful, accommodating and my experience with DirectTV and Att was made as pleasant as possible! I would recommend this service to my friends and family based on my experience with Cameron.

Tech was awesome

Tech was awesome! Had excellent customer service skills an very efficient at his job!

The rep that set me up with my package …

The rep that set me up with my package was very nice and helpful!

Charity WilsonUnited States · 1 review · Posted 2017-05-12

He was very nice and helpful and …

He was very nice and helpful and answered all my questions and he respected my home... he asked if i had questions and he was a great help ....he needs to be rewared because he really cares about his customers i think he deserves a rasie he showed much respect and kindness...im really bad with names but im charity zuniga and he installed my cable...you have a incredible employee