At Document Genius, we believe paperwork shouldn’t be stressful or costly. That’s why we offer easy-to-use, step-by-step tools to help you create contracts, forms, and other documents with confidence.Whether you're drafting an agreement, organizing your paperwork, or collecting signatures, we make the process clear, affordable, and hassle-free.
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Is Documentgenius legit?
Documentgenius (documentgenius.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Legal Services & Government and its reputation is good. 75% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-09-01.
I loved using your site but it's just a bit difficult to navigate. I might come back soon and try it out again!
Reply from Documentgenius2026-08-21
Thank you so much for your feedback! We’re glad to hear that you enjoyed using our site, and we appreciate you sharing your experience with the navigation. We’re always looking for ways to make the experience easier and more user-friendly.
We’d be happy to welcome you back anytime, and we hope your next experience is even better!
Couldn't open it. Couldn't get to it to print it. Worthless to me
Reply from Documentgenius2026-08-20
Thank you for your feedback. We're sorry to hear you couldn't open or access the document to print it. We understand how frustrating that must have been.
We'd appreciate the opportunity to help resolve this. We’ll also be reaching out to you via email to better understand your experience and address any concerns you may have.
Thank you for your feedback. We're sorry to hear that you found the notarization wording incorrect. We understand how important accuracy is in legal documents.
We'd appreciate the opportunity to review the issue. We’ll also be reaching out to you via email to better understand your experience and address any concerns you may have.
Betty really listened to my problem and went above and beyond to solve it. Betty gave me peace of mind and I am very glad Betty was my chat live agent today.
Reply from Documentgenius2026-08-18
Thank you for your kind words! We're so glad Betty was able to listen, assist, and give you peace of mind. We'll be sure to share your appreciation with her!
The free trial is predatory. Signing people up for a free trial that ends in a daily charge is evil. Cut it out. And no, they didn't get me with this, but they're trying to fund themselves with a bunch of oopsies, and it is disgusting.
Reply from Documentgenius2026-08-17
We’re sorry to hear that the trial and billing structure left you with this impression. We understand your concerns about how the trial transitions into a paid plan, and we appreciate you taking the time to share this feedback. Transparency around pricing and billing is important to us, and we’ll share your comments with our team for review. We’ll also reach out to you via email to address any questions or concerns you may have.
The document encountered significant formatting issues after being converted to a Word file.
Reply from Documentgenius2026-08-17
We’re sorry to hear that your document experienced significant formatting issues after being converted to Word. We understand how frustrating this can be, especially when you expect the converted file to maintain its original formatting. Thank you for bringing this to our attention. We’ll reach out to you via email to learn more about the issue and see how we can help.
So easy to navigate...and cancellation was likewise a cinch...no hassle at all...will recommend...leaving the ountry - that's why I need to cancel. will not need this service in the remote place I am going.
Reply from Documentgenius2026-08-14
Thank you for your wonderful feedback! We're glad to hear you found the site easy to navigate and the cancellation process hassle-free. We truly appreciate your recommendation and wish you all the best in your new destination!
Very easy to use I literally made out a lease in about 5 minutes!!!!
Reply from Documentgenius2026-08-14
Thank you for the great feedback! We're thrilled to hear you were able to create your lease in just about five minutes. We appreciate you choosing Document Genius!
great document but only need one not a subscription
Reply from Documentgenius2026-08-14
Thank you for your feedback! We're glad you found the document useful. We understand that you only needed a one-time document and appreciate you giving Document Genius a try. We hope to assist you again if you ever need another document!
I just wanted a simple blank residential lease agreement. Too many steps, too many questions, and I never got what I wanted. CAncel please. cancel cancel cancel
Reply from Documentgenius2026-08-14
Thank you for your feedback. We're sorry the process felt too complicated and that you weren't able to get the simple residential lease agreement you were looking for. We understand how frustrating that must have been.
Please send an email directly to [email protected] so our team can assist you further.
We appreciate you giving us a try and apologize for the inconvenience.
Thank you for your wonderful review! We're thrilled to hear you had a great experience with us.
We truly appreciate your support and are glad we could help. If you ever need assistance in the future, we're always here for you!
Very easy step by step directions to revise my will.
Reply from Documentgenius2026-08-12
Thank you so much for your review! We’re glad to hear that the step-by-step directions made it easy to revise your will.
We appreciate your feedback and are happy we could make the process straightforward and easy to follow.
great help and easy forms to understand and fill out
Reply from Documentgenius2026-08-12
Thank you so much for your kind review! We're delighted to hear that you found our forms easy to understand and complete. Our goal is to make the document creation process as simple and straightforward as possible, and we're glad we could help.
I was looking for durable power of attorney forms with no luck, but thanks anyway.
Reply from Documentgenius2026-08-13
Thank you for sharing your feedback. We're sorry we couldn't provide the Durable Power of Attorney form you were looking for, but we appreciate you giving our service a try. We hope we're able to assist you in the future.
You may send an email directly to [email protected] and we will be glad to assist you further.
Thank you for sharing your concerns. We're sorry to hear about your experience and understand how frustrating unexpected charges can be.
We'd like the opportunity to review your account and address your concerns regarding the charges and account deletion. Our team will be reaching out to you directly to look into this and provide further assistance. You can also send an email directly to [email protected] so we can assist you right away.
We appreciate you bringing this to our attention and hope we can work toward a resolution.
Thank you for the great feedback! We're glad you found the site convenient and that everything you needed was right there. We truly appreciate your support!
The software does not work well converting pdf to Google Docs format. I was not satisfied with the quality of the document conversion.
Reply from Documentgenius2026-08-11
We're sorry to hear that the PDF to Google Docs conversion didn't meet your expectations. We understand how frustrating it can be when the converted document doesn't retain the quality you were expecting.
We'd like the opportunity to investigate this further and help. A member of our support team will be reaching out to you via email shortly to gather more information about the file and the issue you experienced so we can review it and work toward a resolution.
Thank you for bringing this to our attention—we appreciate your feedback.
Provided the right templates that were easy to fill out and then offered multiple ways to save your work.
Reply from Documentgenius2026-08-11
Thank you for your kind feedback! We're happy to hear that you found the templates easy to use and appreciated having multiple options for saving your work. We're glad we could make the process convenient for you!