This is my go-to for variety and great…
This is my go-to for variety and great prices. I highly recommend Doreen Beads.
About Doreenbeads
Data updated- Website
- doreenbeads.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 27 reviews
- Replies to negative
- 57% (12/21)
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About this business
Since 2009, Doreenbeads has specialized exclusively in wholesale stainless steel and brass jewelry findings. It’s not just what we sell—it’s what we do best.(1) By focusing solely on these two materials, we’ve mastered the craft: better quality at the same price, and better price on the same items, compared to multi-category wholesalers. (2) We offer factory-direct prices with no minimum order quantity, perfect for both trial orders and bulk purchase. Our value-added services include product sourcing, customization, repackaging, drop shipping and direct FBA shipment to streamline your supply chain. (3) Every order is backed by strict quality inspection. With 100,000+ trusted customers and 60,000+ products updated daily, we are your reliable partner for sourcing premium jewelry accessories from China.
Written by the business, not verified by us.Is Doreenbeads legit?
Doreenbeads (doreenbeads.com) has a 4.6 out of 5 rating on OK.one, based on 240 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 57% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
There were a few items that should have be looked into
There were a few items that should have had 10 pieces but only had 8 or 9 pieces. There was also a few broken unusable items
Reply from Doreenbeads2021-09-18
Dear Marvin Really sorry to hear about that, Normally it would not happen. Do not worry, please kindly let me know your order number, we will solve the problem for you timely. You can contact us at [email protected] Hope to hear from you soon. Best regards Doreenbeads Team
I was very disappointed by the quality…
I was very disappointed by the quality of the beads. Based on my experience, I cannot recommend this vendor's products.
Reply from Doreenbeads2021-07-23
Dear Joan Really sorry to hear that you are not satisfied with the items received from us, I have tried to contact you by email but not found your information on our site with this name, would you mind letting me know your order number or login email on our site? Or you can contact us directly by email for the items that you thought it's not with good quality, we are honest seller, we will try our best to solve the problem for you, some time bad conditio maybe caused by transportation, we need to know more details of this then we can help you to solve more exactly, please let me know your order number. Looking forward to recieve your email Best regards Doreenbeads Team
Good morning
Good morning. I received an email saying my order is cancelled...no explanation. I have written to find out the cause and have not received a reply. I have not been refunded either. There is no way to communicate with you. There is no customer service and no phone number to call. I am frustrated. And with a feeling of helplessness. Raquel
Reply from Doreenbeads2021-07-10
Dear Raquel I am sorry for the inconvenience, as for your order 90***07 was canceled cause we haven't received your kind payment within one month, you placed this order on 4th, June, and not still not make payment on 4th, July, then our system canceled this order automatically, I also checked our paypal account, braintree system we do not receive your kind payment, the order is on pending status, means if canceled we also do not need refund the money to you, if you have make payment for this order, please send the transaction ID to us via email, our email address is [email protected]. Hope to hear from you soon, and sorry for all the inconvenience caused. Best regards Doreenbeads Team
Please fix your Search
Please fix your Search! It’s not working. It’s almost impossible to find items now!
Reply from Doreenbeads2021-06-18
Dear Heidi Really sorry for the inconvenience caused, we have fixed our "key words" search function, would you mind trying it later? Since I haven't found your email address, would you mind contacting us by email with our address [email protected]? Once I receive your email then will try my best to assist. Hope to hear from you soon. Best regards Doreenbeads Team
Ordered mid-August
Ordered mid-August. It's now mid December and I still have not received my order. I have not been able to find a way to contact anyone for assistance. Very disappointed.
Reply from Doreenbeads2021-06-18
Dear Michelle Really sorry to hear that, as if you have placed order on our site, would you mind letting me know your order number? I will check for you immediately and offer you a better solution, you can contact us with email address of [email protected]; on our homepage you can also see the information of us on the place of 'contact us', hope to hear from you soon. Best regards Doreenbeads Team
My order was place Sept 3 it is now Nov…
My order was place Sept 3 it is now Nov 19. No order. I cant track the parcel and to see if the order is in the system with the order # it states it doesn't exist. Now they sent a message saying another parcel is coming with the things that were on back order. When will that arrive or will it arrive.
Reply from Doreenbeads2021-06-18
Hello Tania I am really sorry for the inconvenience caused, would you mind letting me know your order number? If you have placed order on our site, then you can check it with the right order number, since I do not receive your order number then I can't check for you, would you mind letting me know? If you haven't receive the parcel from us then we will try our best to solve this problem for you, please rest assured of that. Or you can send the order number to us via email, our address is [email protected] Hope to hear from you soon Best regards Doreenbeads Team
Poor customer service
Poor customer service. Order was split in two parts due to some items on back order. First part arrived with no problem in less than three weeks. Second part never arrived (now two months later). Wrote to store more than once and finally told it was shipped and given a tracking number but no shipping company. Finally called my credit card company to dispute charge. Will NEVER order from them again. If I could give no stars I would. The above poor review of Doreen’s Beads was written in November 2020, seven months ago and they are just now responding. No emails were ever received from them as they state were sent. I’ve moved on and left this horrible business behind me.
Reply from Doreenbeads2021-06-18
Dear Renne Really sorry for the inconvenience caused, as for your order 373538 you placed with us before, we have contacted you at that time, the parcel only shipped out 10days at that time, we also give you the tracking number, tracking link, usually for the parcel will need some time reach to you, and we also contacted you for many times but without any reply, would you mind checking your email box , we have email to you. Next time if you have any question, you can feel free to email us at first, usually we will reply to you within 24 hours, except the weekend or holiday time. Hope to receive your kind message. Best regards Doreenbeads Team
Disgusting customer service and fraudulent behaviour.
I have been a loyal customer to both 8seasons and Doreenbeads for 4 years only to be treated like a fool. I placed an order a month ago, for whatever reason it was split into 2 packages (they were sent on the same day so it wasn't a stock issue, I think they were just trying to get around oaying more for shipping) and I only received 1 of the packages. I looked into the tracking of the second parcel and it was clear that I was not going to receive it as 2 weeks had gone by and there had been no change at all (the tracking said that it would shift in 24 hours, but even to this day, nearly a month later, it still hasn't changed). I tried to reach out to the courier but they said that the sender (DoreenBeads/8seasons) had to talk to them on my behalf. Meanwhile I have already contacted Doreenbeads several times to tell them that there is an issue and it needs resolving. I told them that they needed to speak to the courier as the courier would only deal with them First, Doreenbeads/8seasons tell me that the item wasn't in stock, but if that was the case then why would I have a second tracking number? That was the first lie. The second lie was when they backtracked and said that that the package would be with me in 5 days. Of course, it still hasn't arrived. At this point I call them out again and tell them that the items still haven't arrived and I am sick of their lack of care when I have spent a great deal of money over the years. They then proceed to try to barter with me and manipulate me into buying more of their items in which they will include the replacements of the items that I never received! I cannot believe the audacity of these vile people and I strongly advise against buying from them, because if anything goes wrong then instead of sending you replacements like any DECENT company would do, they just try to get you to spend more money so that they do not lose out, even though it is THEIR responsibility to make sure the items reach the customer. Repulsive and extremely disappointing, not only as a long term customer but also as a business owner myself. I will be on the phone to the bank to resolve this as I'm clearly not getting through to anybody with a brain cell.
Reply from Doreenbeads2021-06-18
Hello P M C I am really sorry for the inconvenience caused, would you mind letting me know your order number? If you have placed order on our site, then I will check for you soon, would you mind letting me know? If the parcel was shipped out to you with two parcels means the weight for the total order you purchase is too large, and for different shipping carrier will have different weight limit, usually for the airmail weight limit is 2000gram, if the parcel is about 3500gram then we need ship out with 2parcels, for the shipping fee we need pay to the shipping agent, we will not charge more of this, please kindly notice this, as we are honester seller, we will not let our customer bear the loss, or we can't do business online for more than ten years, please rest assured of this. Or you can send the order number to us via email, our address is [email protected] Hope to hear from you soon Best regards Doreenbeads Team
Don’t order from this company
Don’t order from this company. It’s been 2 1/2 months now and no beads have arrived, but they won’t issue A refund. Jb
Scam
Scam. Do not shop. It's in China. You'll never get it. I've been waiting over 10 weeks. Customer service takes weeks to respond with a brush off. My credit card has been beached. Stay away!!
Beads ordered have not arrived
I ordered beads almost a month ago. In tracking they say it has shipped on April 5 but it hasn’t come. They have not answered my emails. Jb
Ive placed an order January 26 th,28…
Ive placed an order January 26 th,28 th and it still hasnt been shipped. I need to know what is wrong ? And customer service has not responded ??? I run a business and its my first time ordering ,will probably be my last. I expect a refund if they cant fulfill my order asap.
What happened?
I have done business with them for more than two years and always had great service. Now I have an order that was placed 13 days ago that has not been shipped and customer service has not responded to any of my FIVE inquiries. It was supposed to be shipped from the US warehouse and arrive in 5 to 7 days.
i was looking at the shipping price for…
i was looking at the shipping price for an order, but when i back out to go to home screen the order went through and it say i did not make a pay meant for the order i did not do.
impressive Customer Service, Great Quality Products, but Some Issues...
Most recent update: I changed the rating from 5 stars to 3. I have had some disappointing experiences with receiving the wrong items. They are willing to resend the correct items, but it takes an extremely long time. Also, if you place an order and everything is not available, have them ship the available items out first. If you decide to wait until the entire order is available, you will be waiting a ridiculously long time. BTW, the quality of their items is very good. INITIAL REVIEW: I just happened to stumble on this company recently, and I am so glad that I did! They have great stuff at great prices and had everything to meet my needs.The customer service is superb! They want you to pleased. Questions I have asked have been quickly responded to. The CSR informed me about what was available and what was not available on my order, and I was given several options to remedy the situation and make sure that I was satisfied. I am very impressed with the CSR and that tells me that great customer service is important to Doreenbeads. If their products are as great as their customer service is, then I know that I won't be disappointed. In my honest opinion, Doreenbeads ROCKS!!! (Update: I no longer feel that they rock. They are a nice company and their products are extremely nice, but they have a few bugs that need to be worked out.)
Customer service
Customer service, forwarding of parcels and forwarding agents are totally unacceptable lately.
Paid articles are not reported in the order
Recently, the service has become terrible. The paid items simply do not report in the order, at the mention of this no reaction and the missing orders are not sent even with the next order. Delivery times are very long and dispatch goes to questionable postal services without a normal tracking number.
I finally received my complete order.
I finally received my complete order. Rainbow was very helpful in tracking what went wrong and correcting the mistakes. Don’t know if I would use them again, but this company is connected to all of the other import companies doing business in China (Ali Express).
Bad service …
I ordered some findings from them which never came. They processed my payment but I never received my order. I kept getting excuses and no solution. Don’t do business with them!
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