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Dormeo USA

ClaimedCollecting reviews

101 reviews

4.0101 reviews
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About Dormeo USA

Data updated
Website
dormeousa.com
Category
Home & Garden
Location
United States
Status
Unclaimed
Last 12 months
101 reviews
Replies to negative
100% (22/22)
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1-888-885-2036[email protected]dormeousa.com

About this business

Dormeo USA specializes in products specifically engineered to enhance your life through amazing sleep. All Dormeo USA products feature their patented aerospace Octaspring® Technology. Brilliantly innovative, Octaspring® technology combines the comfort of foam and the responsiveness of a spring.

Written by the business, not verified by us.

Is Dormeo USA legit?

Dormeo USA (dormeousa.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 73% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-25.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently share that the mattress toppers provide incredible comfort, helping them fall asleep faster and wake up feeling refreshed without persistent aches. People also mention that ordering is simple, shipping is remarkably fast, and the overall purchase process runs smoothly from start to finish. Some reviewers were not happy with the product performance, pointing out that certain toppers felt excessively firm and failed to relieve specific joint or back pain. A few consumers additionally noted frustrations with shipping delays or experienced issues with secondary items like pillows not meeting their expectations.

Auto-generated from all reviews of this business. For reference only.

What people say

L
Linda WallaceUnited States · 4 reviews · Verified · Experienced 2026-06-10 ·

I think the Dormeo feels good

I think the Dormeo feels good, keeping me in the bed longer! I can still feel the dent in the center of the bed, which I was hoping it would minimize, but it is very nice & firm!

Reply from Dormeo USA2026-07-10

We're glad the topper is the right feel for you. Regarding the dent you mentioned, please don't hesitate to get in touch with our team at [email protected] so that we can look into this further.

M
Mark EUnited States · 1 review · Verified · Experienced 2026-06-11 ·

Wrong information provided by…

Wrong information provided by salesperson. Not able to speak to customer service, only by email. Asked per email, to speak to customer service without a reply.

Reply from Dormeo USA2026-07-11

I apologize for any confusion during your call to place an order with us, I see our Customer Care team replied to your email within an hour. If you have any additional questions or didn't receive this response, we recommend contacting us again at [email protected] where our Customer Care team are always happy to help.

L
Lynda SeaverUnited States · 3 reviews · Verified · Experienced 2026-06-11 ·

Worth the price and the mattress is nice

The staff is quick to answer questions and make suggestions. For those who tend to overthink things there is plenty of detail on the website to answer most questions. The mattress topper is easy to install and is incredibly comfortable. I fall asleep much faster now. I still get a little overheated at night, but it's a much bigger improvement over the so-called "cooling mattress" I purchased at a big box retail chain.

Reply from Dormeo USA2026-07-11

We're glad to hear our team could help with your questions. For extra improved cooling from our patented Octaspring technology, we recommend checking that any sheets/protectors on the bed are made from a breathable material such as cotton or bamboo.

Linda CintiUnited States · 8 reviews · Experienced 2026-07-10 ·

The Mattress Topper was amazing

The Mattress Topper was amazing. I have slept so wonderful these last few nights. I have not woke up with any back pain or sore like I was before this was the best investment instead of buying a new mattress. Thank you so much to this wonderful company.

Reply from Dormeo USA2026-07-11

Thank you for your feedback.

M
Marilyn RunnelsUnited States · 4 reviews · Verified · Experienced 2026-06-10 ·

The dormeo keeps slipping to one side…

The dormeo keeps slipping to one side of mattress. Do you have any suggestions. the straps dont hold in place

Reply from Dormeo USA2026-07-10

We're sorry to hear about this difficulty keeping the topper in place. We recommend ensuring that the white buckles on the straps are appropriately tightened, and a fitted sheet is placed over the topper and mattress together to help keep it in place. Our Customer Care team can be reached at [email protected] to provide advice more specific to your bed.

L
Leonard GantUnited States · 4 reviews · Verified · Experienced 2026-06-11 ·

I don’t really like your product and I…

I don’t really like your product and I would like to send it back for a refund. It’s not what I thought it would be, so what is the process for shipping it back to you

Reply from Dormeo USA2026-07-05

We're sorry to hear that the topper wasn't what you were looking for. Our Customer Care team has reached out to assist you further with our 100 night sleep guarantee.

D
Develin MooreUnited States · 3 reviews · Verified · Experienced 2026-06-13 ·

I had a competitors mattress topper on…

I had a competitors mattress topper on my bed before and it always seemed to be much hotter at night. The Dormeo topper is much cooler and I am very pleased with it.

Reply from Dormeo USA2026-07-05

Our Premium Mattress Topper features our patented Octaspring cooling technology, ensuring airflow through the topper keeps you cool throughout the night. We're glad this has helped you get a great nights sleep.

J
JoanUnited States · 1 review · Verified · Experienced 2026-06-12 ·

Advertised as cooler

Advertised as cooler. Not so. Just as hot as other mattresses. Very dissatisfied

Reply from Dormeo USA2026-07-05

We're sorry to hear you're not experiencing our topper's cooling effect. We recommend checking the materials used in your sheets and protector, as these will need to be a breathable material like cotton or bamboo to allow the Octaspring airflow technology to work its best. Please don't hesitate to contact our Customer Care team at [email protected] for any assistance in helping the topper work for your sleep.