Dormeo USA specializes in products specifically engineered to enhance your life through amazing sleep. All Dormeo USA products feature their patented aerospace Octaspring® Technology. Brilliantly innovative, Octaspring® technology combines the comfort of foam and the responsiveness of a spring.
Written by the business, not verified by us.Dormeo USA (dormeousa.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 73% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-25.
Reviewers had a great experience with this company. Customers frequently share that the mattress toppers provide incredible comfort, helping them fall asleep faster and wake up feeling refreshed without persistent aches. People also mention that ordering is simple, shipping is remarkably fast, and the overall purchase process runs smoothly from start to finish. Some reviewers were not happy with the product performance, pointing out that certain toppers felt excessively firm and failed to relieve specific joint or back pain. A few consumers additionally noted frustrations with shipping delays or experienced issues with secondary items like pillows not meeting their expectations.
Auto-generated from all reviews of this business. For reference only.Although it is somewhat comfortable, it is not the comfort level stated in the advertising. Very expensive mistake on my part.
We're sorry to hear that the topper didn't meet your expectations. We're confident in the performance and quality of our products, which is why we offer a 100 night sleep guarantee. If you're not happy with our topper within 100 nights of delivery, you can contact us for a full refund.
This is the best mattress topper. This is our second one. First one we had for 10 years.
Thank you for choosing Dormeo again! Knowing your first topper lasted 10 years and that you came back for another is one of the best compliments we could receive. We truly appreciate your loyalty and hope your new topper provides the same comfort and quality for years to come.
Thank you for taking the time to share your feedback. We're sorry to hear that the topper wasn't what you were hoping for. Every customer's comfort preferences are unique, and we'd appreciate the opportunity to learn more about your experience. Please reach out to our Customer Care team ([email protected])—we'd be happy to see how we can help.
I have been charged for a pillow that I did not order. I have contested the charge with the credit card.
We're sorry to hear if there was any confusion with your order. I can see you placed this order through our website, and I'm glad to see our team expediently removed and refunded the unwanted pillow. Thank you for choosing Dormeo, we look forward to hearing about your experience when you receive your order.
We know we're due for a new mattress. The one were sleeping on is 20 plus years old. We decided to give the Dormeo topper a try. I'm happy to report that my husband and I noticed we both wake up with no aches. So mattress shopping is on hold a for a little while longer.
Your review made our day! We're delighted to know your Dormeo mattress topper has breathed new life into your mattress and helped you both wake up feeling refreshed and ache-free. Thank you for your kind words and for trusting Dormeo to improve your sleep experience. We wish you many more comfortable nights ahead!
The topper is so much better than other toppers we have used. The soft comfort stays all night long without heating up. When we turn on the vibration mode to our bed, it is a night of comfortable sleeping bliss. Thank you
Thank you so much for your thoughtful review! We're delighted to hear that your Dormeo mattress topper has outperformed other toppers you've tried. It's wonderful to know you're enjoying the lasting comfort and cooling throughout the night. We truly appreciate your support and wish you many more nights of restful, blissful sleep!
We're so happy to hear you love your Dormeo mattress topper! Thank you for choosing Dormeo and for sharing your feedback. Enjoy every restful night's sleep!
I ordered a full size topper and was told on the phone by the man trying to pressure me that I would only be charged $20 to have it shipped, via FedEx, and subsequent 11 monthly payments of $31.00. SCAM ALERT! They charged me the $20, AND THEN $381.84. I immediately called the number on the TV that I had called to place the order and dispute it and was told by Camilla that the $381.84 was a "secure authorization hold," and that it would drop off within 24 hours." 5 days later, it has not dropped off. The topper got here by SpeedX, not FedEx- just to illustrate either incompetence or an additional lie. I haven't opened the box , nor do I intend to. I've been trying all day to get my money back, but they haven't taken any of my calls. LIARS AND THIEVES. DON'T FALL FOR IT.
Thank you for taking the time to share your feedback. We're sincerely sorry to hear about your experience and understand how upsetting this situation must have been. We take concerns regarding billing and shipping very seriously and would appreciate the opportunity to review your order in detail. Based on your description, the additional charge may have been a temporary authorization hold, but we'd like to verify exactly what occurred and address any remaining concerns. We also apologize for any confusion regarding the shipping carrier. Please contact our Customer Care team at [email protected] with your order information, and we'll investigate your case promptly and work toward a resolution.
First day I received my dormeo let it air used it that night slept great the following morning woke up and … no back pain I was so very happy after 5 days no more pain yes I love it it’s a keeper even my knees did not hurt was a speed skater for 7 years two Olympics knees both replaced….my body is a mess but Dormeo changed my life at 87yrs needed help…, I got it… best ever sleep merci mille fois- first I was skeptical took me a while I sure didn’t regret making the right decision
Thank you for sharing this, Francoise. Cheers to many more nights of great sleep!!!
I had bought a new RV Travel Trailer and totally love it except for the cheap mattress they put in it. Saw a commercial on TV for the Dormeo mattress toppers and ordered the RV queen short and received it in just a few days. Oh my goodness what a difference it makes, it's like sleeping on a cloud. It's so comfortable, wish I would of bought it sooner. It's absolutely worth the money!
Thanks for your kind words, Nancy. Cheers to many great nights of sleep!
They sent wrong topper size, it’s been back and forth with customer service , they lie they say they will call you then they don’t ! There only communication is through email then they just keep emails going back and forth! We are so frustrated at this point , we don’t want there topper we just want our money back we’re so upset ! Worst customer service ever , there fault they sent queen instead of king, we’ve also sent pictures and we’ve ask for a return label and theve sent nothing! Would not recommend buying!!!
Hi Sherry, Thank you for taking the time to share your feedback. We understand how frustrating this experience has been, and we'd like to provide some additional context. After investigating your case, we confirmed that an unusual warehouse error resulted in the incorrect topper size being shipped, even though our ordering systems correctly reflected the size you purchased. While this type of issue is extremely rare, we take full responsibility for addressing it and appreciate you bringing it to our attention so we could investigate and correct the process internally. Once the issue was identified, we arranged for the correct topper to be shipped to you, and our records show it was successfully delivered two days ago. We sincerely apologize for the inconvenience and frustration caused by this error. Customer feedback is invaluable in helping us improve, and your case has already been used to help prevent similar situations in the future. If you have any additional feedback or if there is anything further we can assist you with regarding your order, please don't hesitate to reach out to our Customer Care team. We would be happy to help. Kind regards, Dormeo Customer Care Team
Had a very good experience with your company. Ease of ordering, quick reliable shipping and good quality of mattress that has helped my sleep. I put topper over a mattress that is over 30 years old and it make quite a difference! Thank you again for your product, it lives up to its name. Leah Nawrocki
Thank you for your feedback, we're glad we could help you get a great nights sleep.
Not even a year old and my husbend and I tried turning the mattress topper and shaking it and it has two permanent body imprints / sags and for the 600.00 $ we expected more big disappointment.
Thank you for your review and for bringing this to our attention. Our warranty period is 10 years, so we recommend contacting our Customer Care team at [email protected] so that we can look into this for you.
⁸It didn't last (CORRECTION)We paid for it in January.... It started to flatten right after the warranty period was over (we weigh less than 200lbs each) and now its wrinkling up under my wife while sleeping/ turning from adjusting because of pain.We have to toss it out.We can't sleep on it another night because it causes us a lot of pain bu 3am.We're right back to where we started.But we're out ( CORRECTION)$ $489.00i'm not sure whether a few (5)months of positive improvement is worth it? Because it's been us steadily hurting us more and more. We both have back issues and being disabled.... we just can't resolve this issue easily.
Thank you for your review and for bringing this to our attention. Please note our warranty period is 10 years, so we recommend contacting our Customer Care team at [email protected] so that we can look into this for you.
That's great to hear.
The best night sleep I have had in a long time. I told my daughter about it. She bought a mattress pad. I received the mattress pad in a very short time
We're glad you and your daughter have been enjoying the cradling comfort of our Premium Mattress Topper.
The feeling is great. Your back feels really supported without the bed feeling hard.
We use three comfort zones to help keep your spine aligned throughout the night, we're glad to hear this technology has been helping you.
Delivery was fast The first night my husband slept thru the night without waking once. I find I'm sleeping longer too and my back feels better in the morning.
That's great to hear. Thank you for your feedback.
Not good customer service. Disappointed I purchased 2 king size beds. They didn't even understand that I was purchasing 2 King Size mattress topper. They're not what I expected. Disappointed customer
We're sorry to hear about any confusion, I have checked our system and we don't appear to have received any emails or calls from you. Please don't hesitate to reach out to us at [email protected] so that we can assist.
Very well made, very comfortable. To be honest it may work well for pressure points on other people but it doesn’t work for my hip pain. They have a free trail period. Try it for yourself you may love it.
Thank you for your review.
101 reviews matching
