Excellent service
I had a small issue with my order and when I reached out, they responded very fast and resolved my problem quickly. Their representatives are very friendly and ready to help no matter the situation.
About Dossier
Data updated- Website
- dossier.co
- Category
- Beauty & Well-being
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (8/8)
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Is Dossier legit?
Dossier (dossier.co) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Their customer service is top tier
Their customer service is top tier! They are very responsive & extremely helpful in solving issues. 10/10 recommend!!!
Very kind customer service
Very kind customer service, quick to reply and got my issue fixed right away.
The customer service is amazing!!
The customer service is amazing! Notably that but the scents are really good too. I love them!
The perfume is of very high quality and servise is good.
The perfume is of very high quality and superb, no doubt about it. Their customer service is very, very good; they are very attentive, very friendly, and always ready to help. I highly recommend them.
Reply from Dossier2026-08-07
That's exactly what we like to hear, Tamari! We are always here for you!
Excellent quality products & customer…
Excellent quality products & customer service
Reply from Dossier2026-08-07
Thanks for saying so, Melissa! Enjoy every wonderful spritz!
Immediate & Helpful Customer Service
Immediately upon my inquiry I received a response from Carolina, that was not a standard “we have received your inquiry & will get back” but instead was a substantive response with applicable and helpful information. Additionally, the following day I receive another follow up from Adrian regarding my inquiry where even more helpful information about the shipping and delivery process was provided, with next steps and alternative options if I was not satisfied. As informed by customer service reps, my package arrived within the coming day or two and they also responded to confirm that the issue from my inquiry was resolved.
Reply from Dossier2026-08-07
We're blushing over here, Emily! Glad the team kept you in the loop every step of the way. We are always here for you!
Dossier perfumes
Amazing service and the Quality of there product So good, cant get enough of the perfumes i got Im Obsessed Clock it Dossier perfumes
Reply from Dossier2026-08-07
We're so glad you're loving the scents and the matching service. That's exactly what we want for you, Medina!
Great service and helpful staff
They’re very polite and efficient with refunds I would buy again.
Reply from Dossier2026-08-07
We appreciate the kind words, Karan. That's exactly the service we aim for every time!
Quick response
I couldn't believe how quickly I got a response from customer service! (I asked you to update my phone number.) That was above and beyond! Now I can buy again!
Reply from Dossier2026-08-07
That's how we like to do things! We really appreciate you sharing your experience, Laurie. And we're glad it makes a big difference for you!
Watch out for their scam
Love their perfumes, unfortauntely they have slimy business practices and automatically enroll you in their $40/month subscription when you’re making a single purchase. Beware and do not buy from them.
Reply from Dossier2026-08-05
So glad you love our fragrances, Peyton! The membership is an option for those who want the aditional benefits and discount. You don't need to use it, and you can easily manage it from your account! Contact us directly if you need help with it.
I would like to review each product…
I would like to review each product individually
Reply from Dossier2026-08-04
That's awesome, Nelly! Thanks for the passion and dedication!
The perfumes are great and they last
The perfumes are great and they last. They have a wide range of varieties to please everyone on my home. Costumer service was great and resolve my concern very quickly.
Reply from Dossier2026-08-03
We appreciate you taking the time to share your feedback, Andrea. We're always here for you!
Viorel was so nice and very helpful
Viorel was so nice and very helpful! Great customer service!
Reply from Dossier2026-08-03
We appreciate you sharing your experience. It means a lot to us when our team's effort is noticed! We're so glad we made things easy for you since that's exactly the kind of experience we want you to have every time.
I had an issue with an order and…
I had an issue with an order and customer service helped resolve the problem in quick manner. Willing to make it right. I appreciate that.
Reply from Dossier2026-08-03
We appreciate you saying so, Anthony! We are always ready to help you and make sure you get to enjoy your ideal scents!
I truly love Dossier
I truly love Dossier. From their top tier products to their premium customer service. I am definitely a customer for life.
Reply from Dossier2026-08-03
Jamie, that's the kind of feedback we live for. We'll make sure that never changes! And welcome to the Dossier family!
Love Dossier!
Customer service was very helpful and were able to get my issue sorted quickly. I definitely recommend their scents! I’ve bought plenty for myself and as gifts.
Reply from Dossier2026-08-03
That's what we're here for, Martha! Great scents for you and amazing gifts for the people you love. We're honored to be part of both!
Been ordering with them for a couple…
Been ordering with them for a couple years. Always good sales. Would definitely recommend.
Reply from Dossier2026-08-03
Brian, that's what we love to hear. A couple of years as a loyal fan says more than any review ever could! We'll keep the good stuff coming.
UPS really messed up my order and the…
UPS really messed up my order and the staff with Dossier really took charge and made everything right with no extra charge or hassle. I really appreciate their time and effort.
Reply from Dossier2026-07-31
Kevin, we're glad you gave us the chance to make it right! Next time, we'll skip the hiccup altogether.
Fast customer service
Sincere and fast responding customer service, got a replacement for product stuck in transit.
Reply from Dossier2026-07-30
Pat, we appreciate the shoutout! A fast fix from our pro team is the goal every time. Thanks for having our back!