Dossier (dossier.co) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Dossier not only has delightful scents, but it also has extremely wonderful customer service. My most recent order got mixed up due to my error in address. The Dossier team went above and beyond to make sure the delivery issue got resolved asap. The communication was extremely professional and timely. I have been buying from them for a couple years now, this has made me a lifetime customer.
Reply from Dossier2026-07-15
Nicole, that's exactly what we like to hear! Thank you so much for sharing your experience and for being a part of the Dossier family! ❤️
My previous order was lost and they replaced my order.
Reply from Dossier2026-07-16
Thanks for sharing, Ozzie! We're always here for you!
J
Juan · 2 reviews · Verified · Experienced 2026-07-14 ·
★★★★★
Great Fragrances, Disappointing Customer Service
Update: (7/28/26) I'm updating my rating from 2 stars to 3 stars because Dossier ultimately made a genuine effort to resolve the issues described below. They refunded the pricing error, sent the missing promotional sample, and offered me a fragrance of my choice as a goodwill gesture, all of which I appreciated.
After everything was resolved, they also asked me to allow them to remove my original review. I declined because I believe the review accurately reflects my experience at the time. Instead, I wanted to leave the original review in place and add this update so readers can see both the problems I experienced and how Dossier ultimately responded.
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I really wanted to keep supporting Dossier, but I've decided it's time to move on.
I think it's important to mention that I'm not someone who bought one bottle and had a bad experience. Over time, I've built a collection of well over 30 Dossier fragrances, purchased primarily through Dossier's website, but also through Walmart and Target. I've also purchased several fragrances as gifts for friends and family.
The fragrances themselves are generally very good, especially for the price. If I were reviewing only the fragrances, my rating would be much higher.
Unfortunately, my experience with customer service has been very different.
Over the past several weeks, I encountered multiple issues with my orders and support experience:
- A member discount that disappeared during checkout, resulting in an incorrect charge.
- Emails that initially appeared to be misunderstood despite detailed explanations and screenshots.
- Two earlier support emails on unrelated issues that were never acknowledged.
- A missing promotional 3 mL sample.
- Two complimentary "mystery" bottles in the same order that turned out to be the exact same fragrance.
To Dossier's credit, they eventually refunded the pricing error and looked into the missing sample. Once my case reached the right representative, communication improved considerably.
What ultimately disappointed me, however, was the lack of flexibility shown toward a loyal customer.
As someone whose collection now includes well over 30 Dossier fragrances, duplicate mystery fragrances become increasingly likely simply because I've built a large collection. In fact, this wasn't the first duplicate I had received. I asked whether they would consider exchanging my duplicate mystery bottles — both of which were brand new and still in their original packaging — for other mystery fragrances from a limited list of available options. I wasn't asking to choose any fragrance in the catalog — only to avoid ending up with additional duplicates.
What made this particularly disappointing is that Dossier told me I could contact them after placing future qualifying orders and they would try to avoid sending duplicate mystery fragrances. That suggests they have a way to reduce the chances of duplicate mystery fragrances, but they chose not to apply that flexibility to the duplicates I had already received.
I completely understand that companies have policies, but I also believe there are times when long-term customer relationships deserve a little flexibility. In this case, I don't feel that happened.
Dossier makes quality fragrances at competitive prices, but customer service matters just as much as the product. After this experience, I no longer felt that the level of service reflected the level of loyalty I had shown as a customer.
Reply from Dossier2026-07-30
We are always here and listening to our fans, and we wish you only perfect experiences from now on, Juan! Thanks for sticking with us and being a part of the family!
The customer service rep named Adrian really took me out of a tough spot. He did an amazing job in a timely fashion. He was super quick to respond and extremely helpful with my requests. I hope everyone gets this guy for help.
Reply from Dossier2026-07-15
Thanks, Eugene! We really appreciate your feedback!
The scents were great. Unfortunately a free sample spilled during shipping, and the customer service team was so great about it. They offered a discount on my next order, and responded to messages literally within the hour!
Reply from Dossier2026-07-15
Thanks so much for the feedback! Our team is always here for you, Amy!
Customer service was very fast replying to my email and very thorough in checking my order that all was ok. They found one of the items was sold out and asked how i wished to proceed. I asked if there would be any shipping cost since there's now one item they said not to worry no shipping fee will be charged. They credited me right away for the out of stock item. Customer service did such an amazing job taking great care of me. Well done team!
Reply from Dossier2026-07-15
Sonja, we're so glad the team could take care of you every step of the way. It means a lot to us that our unique interpretation of fragrance fits so well with what you love. Thanks for the kind words and welcome to the Dosier family!
Appreciate the feedback! Stephany, we hope you love your new fragrances, and we can't wait to see you again!
E
Emma Storey · 2 reviews · Experienced 2026-05-22 ·
★★★★★
I have purchased before around Xmas…
I have purchased before around Xmas time so I decided to purchase again. I ordered
The ysl perfume dupe back in March 22nd,
However they took my money and then 2 weeks later said it was out out stock. I was given 2 dates they suspected it would be back in stock. It’s now July 13th and not in stock. Since then they have only
Offered me 15% off or a refund. However what I find odd is that your taking peoples money and clearly not keeping track of stock. I emailed yesterday for the 3rd time to see what’s happening and I haven’t got a response. I won’t be buying from you guys again. Just be aware you might purchase a product that they don’t even have and waist your time.
Reply from Dossier2026-07-15
Emma, that doesn't sound right! Out-of-stock items usually have a "notify me" button instead of an "add to cart" button. Please contact us at [email protected], and let's look into this!
I enjoyed purchasing fur the first time from dossier. When I wasn’t sure when my order was arriving, I reached out to customer service and they immediately emailed me back with my answer. I was happily surprised and when my order arrived, I truly loved the scent! It is truly very much like myFavorite Gucci bloom fragrance. Thank you Dossier!
Reply from Dossier2026-07-15
We're happy you found a new favorite, Gail! It's great to hear that our unique interpretation reminds you of something you already love. And it's our pleasure to have you be a part of our family!
First time reaching out to customer service since I subscribed. Adrian was very attentive and thorough! He had quick responses and resolved my issue with credits in a matter of minutes. Very impressed with Adrian’s (and Dossier Team) customer service. Rate 10 stars if I could.
Reply from Dossier2026-07-15
We appreciate the amazing feedback, Ysrael! Our support team is always happy to assist, and we hope you love your new fragrances. Thanks for being a part of the Dossier family!
My customer service experience was great! My original package had not been shipped for a few weeks, and Dossier offered a replacement order free of charge. Communication was clear and super helpful. Would recommend shopping with Dossier!
Reply from Dossier2026-07-15
Glad we could turn that around for you, Logan! We're always here for you and really hope you enjoy the new scents!
If you search my name, you will see review #1 with a reply from Dossier telling me to reach out to fix the problem. Dossier writes these replies for those reading the reviews, not for the person who was intentionally scammed out of $300. I "reached out" and got ZERO response. Beware of unasked for monthly subscriptions. I have ordered ONE bottle per year of the same fragrance for the last two years. I check out under guest. My third year order was turned into a monthly subscription where they take $39.99 per month from my account. No resolution, no response, just $300 of cheap a$$ perfume.
Reply from Dossier2026-07-10
We're terribly sorry to hear something like this, Jill! The membership is totally optional, and it's the perfect tool for building your collection. Make sure you contact us directly for immediate assistance!
I was blown away how similar these perfumes are! Rose31 dupe is exactly the same and long lasting! Extremely happy with my purchase!
Reply from Dossier2026-07-09
Long lasting and hitting every note is the ideal combo! So glad our interpretation is perfect for you, Souraya. And we can't wait to see what you discover next! ✨
The customer service was great! Everyone who was on the team that emailed me would always get right on top of the email and sent me an answer and they were very very nice about it and I know I can be a pest. LOL I will definitely be buying more perfume in the future and I have tell a few friends about it so hopefully they will join as well.
Reply from Dossier2026-07-08
It's great to hear your feedback, Melinda! Being a family is what we're all about, and we're glad it came through. See you next time! ❤️
I wanted to change my order after I placed it. I emailed dossier customer service and they got back to me within 20 minutes and had my adjustment complete and resolved with a few hours. I have never had such kind and fast customer service!!!! I highly recommend this company
Reply from Dossier2026-07-08
Kathylee, that's exactly what we aim for! We're glad we could make that happen for you!
