Dossier

Not only do they have amazing perfumes…

Not only do they have amazing perfumes (I have 15 of them, with 2 more on the way) their customer service is incredible... I forgot to add a free sample to my order, and they were able to add it afterwards... They are so nice and accommodating! I will forever continue to order from them! (Update: they are still amazing!!! I just got 6 more bottles and love every single on of them!!!)

Dishonest practice.

Getting Dossier to deliver the items that l paid for is like getting blood out of a stone. They over-extend their inventory to guarantee that they reach the highest possible profit margin. Then they tell me, after many many back and forth emails to their AI, that an item is out of stock. With a sad-face emoji!!! This is insulting and such a cheap ruse that has been in existence for eons. They appear to think themselves pretty savvy. Cheap and nasty is what l would say….l am yet to see my order and have emailed them daily. I resorted to daily emails because all their responses were from a Bot. Utterly disgraceful and blatantly dishonest. And an insult to the collective intelligence of their purchasing audience. The very people they owe their existence to, us, the public. I have reached out to them every day for the past 5 days. Their response is AI initiated as it is on this platform. They encourage me to reach out but to date the have not fulfilled my order. Their response to my review is pure pageantry…..which makes this even more distressing.

There was a mixup in my delivery but I…

There was a mixup in my delivery but I chatted with support over Whatsapp and they got it sorted within 10 minutes!! super helpful.

Worth it...

I've had a membership for almost 2 years I think. I've had 3 issues total and each one was resolved immediately. The fragrance are about 95-97% accurate to the brand which is impressive considering the brands. If I had a complaint it would be that I wish there was something that showed what I've already purchased without having to scan previous orders. I think my last order had one or two previously purchased fragrances.

Great customer service

There was a shipping issue but they corrected that quickly. The scents definitely last- but I’m still looking for “the one”. I like a clean soap-like scent- any suggestions?

Great customer service!

Carolina and Tudor responded within minutes of me emailing them. Tudor did an amazing job of explaining the return policy and even initiated the return himself to help me out. Wonderful experience and will definitely recommend Dossier to others and hope to make another purchase later down the road.

The customer service was extremely…

The customer service was extremely quick, helpful, and the best part of all is it seemed like a real person understood what your issue was and wanted to do anything in their power to solve it. Something like this genuinely goes a long way. I already loved Dossier because their scientists are amazing at replicating, designer scents at a fraction of the price. But this customer service took it over the top. I will be a loyal customer for life.

this is the worst customer experience I…

this is the worst customer experience I have ever had in my entire life online shopping. I put my address down wrong and they were not helpful at all in changing the order. When I cancelled the order, they just said I will have to send it back once it arrives. It's been a hassle to get the package and now it is a hassle to get a return from them. Countless e-mails sent back and forth, countless time wasted. I will never order from this shop again. HORRIBLE CUSTOMER SERVICE.

It smelled soo good!!!

It smelled soo good!!!! The opening is so floral and that's what I like. This gives sophisticated grandma vibes but that's what I like

I got scammed on a fake site

I got scammed on a fake site. Not their fault.

Nothing is perfect, but Dossier sure is close!

Nothing is perfect, but I love a brand who does its best to make a customer feel heard and valued however they can!! That’s what Dossier does. They helped assist me quickly, kindly and with genuine care, which is something that is so rare to find these days, and which is why I will forever be a fan and a loyal customer!

the easy of getting the issue resolved

Awesome CS & products!

I received my first order with the Dossier membership and loved it! My package was damaged in transit, so I was missing one item, however the customer service team took care of my issue quickly! I get so many compliments wearing these! Top tier dupes, can't even tell the difference!

Although my parcel was returned without…

Although my parcel was returned without notice to dossier, I was able to seek help from their support team and they promptly provided me with a solution. The resent parcel hasn’t reached me yet, nevertheless I think it’s safe to say thatI am satisfied with the overall shopping experience I had with dossier. Can’t wait to use the perfumes! <3

After placing my order with Dossier for…

After placing my order with Dossier for mens Citrus Marine and Citrus Ginger there was an error in their order confirmation. Customer Service immediately responded to my email request for help correcting my order. The correction was quickly made and my order was delivered as quickly. Dossier followed up and followed through, communicating with me all along the way. I've come to love their men's cologne's and now their service too!! 🌟

Thank you for helping me resolve this…

Thank you for helping me resolve this issue! I love your fragrances and your customer service! Kim M.

The fragrances are great

The fragrances are great, but I made the mistake of signing up for Dossier+ because even tho I canceled it in May before the August renewal date... they continue to charge me $39 ever month on the 27th!

Dossier why shop anywhere else

I have been a member of thier monthly service for years. They are always dropping bangers that have me smelling good all day. Thier prices are reasonable and customer service is unmatched

Great product and the floral smells…

UPDATE: I cannot smell it on my clothes from the day before unlike the actual marc Jacobs perfect perfume. You will have to spray a bit to have it on you all day or spray it throughout the day. Smells amazing though. Great product and the floral smells AMAZING! Just got it today so I can't say how long it lasts on you but I've had it on for an hr now and can still smell it. Great customer service and extremely fast responses! Shipping sucks! Left my package in the rain and it was completely soaked but didn't mess up the product itself.

⭐️⭐️⭐️⭐️

I love the people who work here