Dossier (dossier.co) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Great scents and even better service when I had an issue (bc I screwed up my order). They were incredibly responsive and corrected my mistake same day!
We're glad it worked out, John! We don't waste time when something needs fixing. Enjoy your new scents!
I orderd but did not get my perfums on time and e-maild the custumer service. The custumer service worker was very nice to me . The replying was also very fast. I will be ordering soon again💞
We appreciate you sharing your experience! Our team always has your back, Shariffah!
Starting out, I was a little apprehensive that I would get any solution to my issue by emailing customer service. Turns out, the process couldn't have gone any better. So happy with the company and the level of efficiency in addressing my situation.
Happy to hear your doubts didn't last, Julie. That's a win in our book! Welcome to the Dossier family.
Although I did not receive my order on time. Their support team immediately contacted me when I reached out to them about the matter and provided me with options to resolve the issue. Tudor and team, thank you!
Emerson, we appreciate you calling that out. The team is always on it, and we're glad it showed! Enjoy your new scents.
I received such exceptional customer service and had my issue resolved with ease!! They were so understanding and willing to help me with my damaged perfume. I'm thoroughly impressed and pleased with this company. I will continue shopping with Dossier!!
We love hearing this, Alicia. Glad we could turn that around for you and get it sorted quickly! Welcome to the Dossier family.
My package was left outside of the locker that UNI UNI could have put inside. So naturally it was stolen. Dossier’s customer service team was so extremely helpful of providing a replacement sent out.
We're always glad to help in any way that we can, Julie! The delivery was clearly a frustrating situation, but we're happy our team got a replacement out to you so quickly. See you soon!
Not only are the fragrances top notch, the customer service is superb. I placed an order and realized seconds later that I had used the wrong shipping address. I messaged them and they promptly amended the shipping address. Zero hassle.
That's what we like to hear! Thank you so much for your feedback, Jeanne. It means a lot to us. We are always here for you!
i got two fragances and a candle. both perfumes are amazing' i specially loved floral lavender. the candle also smells great, it came broken but customer service was great and replaced the damaged item as fast as they could. really recommend getting yourself everything!!
Daniela, we appreciate the kind words. Glad to hear our team turned that around for you. Enjoy the fragrances, and we'll see you next time! ❤️
Gourmand Orange blossom has become my favorite ladies perfume. While I find La vie est belle priced beyond my comfort Zone too give as as gifts I find this one just as good at a fraction of the price. I will be purchasing again in near future.
Jake, we appreciate you saying that! Nothing beats finding a solid gift option that doesn't blow the budget. We'll be here when you're ready to stock up again! ❤️
I've always loved this company ever since I found it. And this issue from Earlier this year did take a while to get a response via email, but finding the msg via whatsapp option made the process supper quick. Better late than never. Love it!! Will be restocking all my perfumes soon. 🙂🙂😊😊.
We really appreciate you saying so, Ana! We're always here whenever you need us. Hope you have fun building out that amazing collection!
I accidentally ordered the same thing twice and they quickly and fully refunded my mistake order.
No worries! We've always got your back, Matt. Hope you're enjoying every magical spritz!
My experience with Dossier exceeded my expectations. I ordered a package that was unfortunately stolen, but the investigation process was handled professionally and with genuine understanding of my situation. Their customer service team was responsive, helpful, and kept me informed throughout the process. They sent a replacement within the timeframe outlined in their policy, which I greatly appreciated. Overall, I’m very satisfied with their excellent customer service and commitment to resolving issues promptly.
Linet, thanks for this. We know situations like that aren't fun, but we're glad we could make it right! Hope you're loving everything.
Horrible company. Shady business tactics and unfair practices.
Silvacious, we're surprised to hear this. Our support team is available anytime to sort out any issues! Just reach out.
We really appreciate you saying so, Sarah. We take pride in staying on top of things. Hope you're enjoying everything!
Great fragrance with a pleasant scent. I also received free samples, which was a nice bonus. Customer support is responsive and resolves any issues quickly. Overall, a very positive experience!
Wow Oksana, we appreciate you taking the time to post your feedback! Can't wait to see what you add to your collection next and keep connecting with fans like you. Welcome to the Dossier family!
I wanted to love this brand, but as a first-time customer, I'm extremely disappointed with my overall experience. I ordered two fragrances. One was a fairly close match to the original scent, but unfortunately, it had very poor longevity. The second bottle, which was also the more expensive option, wasn't nearly as accurate to the original fragrance and performed even worse in terms of longevity. To make matters worse, the bottle arrived leaking and defective. I reached out to customer service hoping for a replacement bottle, but received very little assistance. I was honestly disappointed and insulted when I was offered only a 10% refund for a product that arrived damaged rather than them standing behind their product and making sure I got a bottle that wasn't damaged. I'm now mailing the damaged bottle back to them and doing an "exchange" but for a new bottle of the exact same thing. I had to email and request that extra fees that got added on when I went to complete the exchange be removed so that I don't have to pay even more money just to get a bottle that isn't broken. At this point, I might be better off just returning my entire order and calling it a day. Based on the performance of these two scents and their customer service (or lack thereof), I will not be repurchasing. They are threatening to remove my review now. I have multiple photos of the leaking bottle that I would love to attach. I could also screenshot the email thread in which the company was fairly nice but not helpful at all and did not seem to care that the bottle was leaking
First impressions matter and we are really sorry this one fell short, Lexi! Sometimes bottles have a rough journey getting to you and we completely get how frustrating that is. Drop us an email and we will not stop until you are happy with the outcome! ❤️
Customer service was very fast and efficient at correcting my issue! Loved it ! 🥰
We're so glad to hear that! Fast and efficient is exactly what we aim for. Thanks for sharing the love! 🥰
I really love the scents from Dossier. There has yet to be any that I dislike and they describe their scents well. I LOVE their customer service! The last two orders I’ve placed, I’ve accidentally used the wrong address and it was no hassle at all getting it sorted through email. They were very quick to respond too! Products are packed well and They have some pretty great sales and promotions too! The membership seemed costly at first and honestly I wasn’t a fan, but since I’m going to be using dossier regularly, I’ve actually come to really like having their membership. It’s kind of like my own little perfume savings account plus perks! I’ve truly enjoyed my experience with this company
Wow, Frankie, we appreciate you taking the time to post your feedback! Can't wait to see what you add to your collection next and keep connecting with fans like you. Welcome to the Dossier family!
Corrected my address quickly will review more once get product
Thanks for sharing the love!
Great product quality. On my last order I had selected the wrong shipping address. Their customer service was very fast to respond and fix the issue within minutes.
Always a pleasure, John! Welcome to the Dossier family!
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