dōTERRA is an integrative health and wellness company and the world leader in the Global Aromatherapy and Essential Oils market. dōTERRA sources, tests, manufactures and distributes CPTG Certified Pure Tested Grade® essential oils and essential oil products to over seven million dōTERRA Wellness Advocates and customers. Through industry leading responsible sourcing practices, dōTERRA maintains the highest levels of quality, purity and sustainability in partnership with local growers around the world through Co-Impact Sourcing®. The dōTERRA Healing Hands offers resources and tools to global sourcing communities and charitable organizations for self-reliance, healthcare, education, sanitation, and the fight against human trafficking. Through the life-enhancing benefits of essential oils, dōTERRA is changing the world one drop, one person, one community at a time. To learn more, visit https://www.doterra.com.
Written by the business, not verified by us.doTERRA (doterra.com) has a 2.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 54% give 1 star; The business has not yet replied to negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-25.
I absolutely love everything about the company. Incredible products which have changed the way I live and brilliant customer service. This is an ethical company based on wholesome moral values. I do not have a bad word to say about them.
On the phone trying to cancel my sister’s membership; I’m frustrated and yelling on the phone due to their ridiculousness of just canceling the membership. She told me I have to send back the free peppermint oil that you get when you renew. Told her I’m cancelling the membership why would you send me the free peppermint oil then tell me I have to send it back? Still on the phone on hold last 15 minutes. She hung up on me after a long hold. I knew that was her tactic! Really fast to sign me up but takes forever and complications to cancel. I am going to cancel my membership as well. Greedy company!
My rollerball was defective since purchase. I tolerated it not wanting to be picky, but now the roller is completely broken. When I reached out for help Doterra's customer service was rude and short, refusing to do anything. Things happen, things go wrong... but how companies handle that says a lot about them. I wouldn't recommend Doterra to anyone.
I have canceled an order and I have been waiting since October 2023 to get the refund Disgraceful treatment
Very disappointed about their oils! I spent more than 500 euros buying their products because i had some problems with my skin, and now, after 3 months, i have the same problem and others much worse because of those oils. Now i have to find a cure which can hopefully treat the damage their oils did!
Money making machine. They don't care about the health of customers, its just a big scam to get some people rich.
I have been using their oils and supplements for years now and very happy with them. Best customer service! the site needs improving though
Prior to finding doTERRA oils I had been using various brands which I purchased from both box stores and on line outlets. I would consider myself well above novice when it comes to blending oils for certain fragrances as well as for particular medicinal properties. I've been making soap for a couple of decades and find essential oils....well, essential. doTERRA oils are the best oils I have found. The quality of oils is outstanding, and the notes (scents) are spot on. I will not be buying oils anywhere else unless something drastically changes. I have never had an issue with customer service or any of the consultants, though it does take a little effort to figure out how all the policies apply. I did consider giving 4 stars because the cost of some of the oils seem exuberant, but they are still worth every penny of the extra cost (not saying I wouldn't like to see a few prices come down a bit).
Back in 2011, I joined doTERRA and tried the MLM experience. It didn't work for me since I wasn't ready to put in the energy to grow my business. But I stayed on with a basic wholesale account. I simply don't understand the negative product reviews on this site. The only time I had an issue with the quality was when I bought from someone reselling doTERRA oils on eBay. I got Kumquat from that buyer, since doTERRA stopped carrying it. That was a mistake and I sent it back to the seller. Every oil I've bought directly from doTERRA has been top quality. They are one of the very few essential oil companies that says you can use their oils internally, and I do... in my coffee, in my smoothies, in my recipes. I also use the oils, like Helichrysum to heal wounds and it's amazing. The Deep Blue helps tremendously with muscles. Their On Guard mouthwash is absolutely amazing. I can go on and on. - Are doTERRA oils and products expensive? Yes, but they are safe and top quality. - Will you make a million dollars selling doTERRA. Probably not, unless you really are great at marketing and networking. If so, you can make really good money. - Is doTERRA cult-ish? Yeah, kinda, not really. I buy the oils at wholesale prices and they are happy with that. I get promotional emails and that's about it. But you can go full-in and do all their seminars and the annual conference in Utah as well to get that 'all-inclusive' feeling. In summary, the negative reviews here are probably from the competitors like Young Living. Buying products directly from doTERRA monthly for over ten years is proof enough for me that they sell quality items. The few times that I've had to call in for support has been without issue. Simply put - Don't listen to the haters.
After being employed by doTERRA International I can give insider review about quality of doTERRA products, services, and company culture that is no longer reflects Christian traditions where company become radical in terms of promoting diversity, equity, and inclusion on top of fanatic display of critical race theory. I feel that doTERRA no longer represents Utah Christian values and become one of the most radical companies I've ever worked for where Diversity, Equity, and Inclusion has its own department that is pushing LGBTQ ideas on all of their employees. DoTERRA HR consist of lunatics that push LGBTQ, critical race theory, diversity/equity/inclusion on all of their employees and if you ignore them, they will kick you out of the company. As for doTERRA products and after using their products for years, I personally realized that all of their product quality is NOT what they advertising on top of being unreasonably expensive and overpriced by comparing to any competitions. DoTERRA online technologies are completely 15-20 years outdated, have pretty much zero security, and an extremely poor quality. After learning about their security, I would never trust doTERRA with my personal information and especially my credit cards that literally can be hacked at any given point. I never created or shopped for doTERRA products online due to that security risk and neither should you!
I am fed up with this company sending me emailed I have emailed 5 times to take off list and no reply Products are rubbish rip of as well stay away from this company
like most big MLM compnies they seem to have lost their way, definitely not adhering to mission statement, GREED has taken over, profit before people. I have tried to return 3 unwanted orders No much value but had cancelled by email then by phone but nothing happened and unfortunately my upline have not followed up with me. Spoke with a GIRL, actually three different who more or less said we dont do that, ie accept returns, but promised to send some return labels anyway but definitely, to this day, did not produce return labels. I am still waiting. Now it is NOT about the money, it is about business ethics. We had our own business, face to face customer business, so we kinda know what is right and proper! Am I angry, no, disappointed but not surprised at all !!
Exploiting very poor people. Greedy soulless evil company. Making false promises.
DO NOT USE THERE PRODUCTS JUST WATCH THE DOCUMENTARY THAT VICE NEWS HAS DONE ON YOUTUBE
I am absolute shocked by the negative reviews I’ve read here!! It’s all absolute rubbish! Personal ill-informed opinions. I could answer & disprove everything they say. I know we have freedom of speech, but this is defamation & damaging.
Best quality essential oils I've ever used. Great customer service.
I was personally attacked by a representative on Facebook. Told me I had to go back to aromatherapy school even though I am level 3 and 4 trained. There oils are not the best in the world like they say. It’s like the staff are brainwashed totally. All I said was that they didn’t have all the oils I use for therapies and I buy form certain places. She said that these other places were not as good. I was like excuse me you have not got a clue at all what your going on about. I then had 3 messages from other representatives attack me on messenger. Absolutely shocking 😡
They source unethically and do not adhere to the commitments they have made - like paying on time or at a fair price. The farmers and people in Somalyland are being exploited. Do not buy from DoTerra.
This is a company that is exploiting Somali harvesters, working with dubious middlemen and is telling people that they are building schools or benefiting communities which is not true. If you are an ethical buyer don't buy from them. Watch the Vice news investigation!
I purchased some oils from this company and the product was of absolute rubbish quality, I look into the company and find out they lied about their marketing they don't support the communities they steal their product from. Vice Documentary - Inside the Wellness Industry’s Controversial Supply Chains.
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