terrible
terrible, they don’t pay their workers in somaliland, they are thiefs! they are a sham… do NOT buy this product
About doTERRA
Data updated- Website
- doterra.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 24 reviews
- Replies to negative
- 0% (0/61)
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About this business
dōTERRA is an integrative health and wellness company and the world leader in the Global Aromatherapy and Essential Oils market. dōTERRA sources, tests, manufactures and distributes CPTG Certified Pure Tested Grade® essential oils and essential oil products to over seven million dōTERRA Wellness Advocates and customers. Through industry leading responsible sourcing practices, dōTERRA maintains the highest levels of quality, purity and sustainability in partnership with local growers around the world through Co-Impact Sourcing®. The dōTERRA Healing Hands offers resources and tools to global sourcing communities and charitable organizations for self-reliance, healthcare, education, sanitation, and the fight against human trafficking. Through the life-enhancing benefits of essential oils, dōTERRA is changing the world one drop, one person, one community at a time. To learn more, visit https://www.doterra.com.
Written by the business, not verified by us.Is doTERRA legit?
doTERRA (doterra.com) has a 2.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 54% give 1 star; The business has not yet replied to negative reviews; 24 of them were added in the last 12 months. Last updated 2026-08-25.
What people say
Costumer service and technic bad
It's good that I read up here, because I thought I was too stupid to use the website, so I definitely get the paraphrased feedback from customer service. There are my mistakes... I have fallen behind several times in the percentages, orders via the loyalty program are an absolute horror. The fault lies either with the browser, Paypal or something else. Why orders that are automatically generated are suddenly missing, the next time things are duplicated, but then the payment is supposedly missing. Now no answer from customer service as to where the goods are. Every service employee says something different I love the oils, the only reason why I leave a lot of money with doTERRA, but everything has an end. I will now try others and then this chapter is (unfortunately) history.
Dangerous pyramid scheme
I joined a zoom meeting and was immediately worried by the advice given on taking certain essential oils internally. I was also given links to a YouTube page which also had unsafe advice in the comments. When I mentioned my concerns the comments were rude and implied that I didn't know what I was talking about. They are also very pushy. It is a pyramid scheme for a very expensive product and should be avoided at all costs.
I did not trust the company since they…
I did not trust the company since they take advantage of the people from Somalia who work for them. It said that as another rich and powerfull bussiness they are not clear about the trading and the right quantity they earn and pay back for the trading to the workers.
Best essential oils
The best quality essential oils! I also love their different product lines.
I was a DoTerra rep for 10 years
I was a DoTerra representative for 10 years. The oils are top quality and they really work. I got breast cancer 10 years ago, and Myrtle, Sandalwood and Tsuga oils applied topically actually reduced the tumor by 10 millimeters in a month. My surgeon was shocked! And I'm cancer-free all these years later. The reason I left was, I found another company with a better compensation plan. I still use DoTerra oils tho.
Highly recommend doTerra
Genuinely amazing products and support. Used successfully for various ailments. Have since changed to chemical free cleaning around the house, therefore reducing inflammation in my body. I can't recommend doTerra enough. Much better quality then anything else I've tried previously, plus part of a supportive community.
I have been using dōTERRAs oils for 2-3…
I have been using dōTERRAs oils for 2-3 years and have been a WA for nearly a year. I absolutely love the purity of the oils, I absolutely love the community, and I absolutely love the business model. It truly is a journey of self discovery and healing 💞 I am so thankful.
Great products and customer care
Having used essentials oils for 20 odd years I am really impressed with the quality and purity of these products from this company. They have taken my experience and usage to a new level. In a world where its so difficult to speak to an actual person over the phone within a company, I found the customer service to be really friendly and helpful. They have a replaced goods and helped me with issues promptly. Very happy customer.
I love my dōTERRA oils
I love my dōTERRA oils - so much support from the community and always great customer service. At Christmas my order was left outside my house by Royal Mail but disappeared - I rang customer service and they dispatched a replacement the same day express delivery which arrived on the 23rd December. Beautiful people beautiful products ❤️
Very experienced and knowledgeable
Very experienced and knowledgeable, great products that I use and feel very safe using. High quality, and great value
Beautiful oils and a great business opportunity
Beautiful, pure essential oils. The perfect accompaniment to my aromatherapy course. The most supportive community and excellent resources available to guide in use. I’m also now looking at the business side, which looks to offer an excellent opportunity to earn flexibly and places value and money where it belongs (with the on-the-ground advocates) rather than with faceless executives.
Fantastic service and a quality…
Fantastic service and a quality product. I have been using doTERRA oils for almost 5 years and have found them life-changing in so many ways (with blood tests to back this up). The customer service experience has always been great (I’m in the UK) and am surprised by these negative reviews, it has been the complete opposite experience for me. If you want to buy from a company that truly cares about the world and is motivated by supporting farmers, putting money into clinical trials and supplying great quality oils then please find yourself a wellness advocate that truly shares these same values. For the reviews that talk about safety, doTERRA offers a free online essential oil safety course so you can learn how to use the oils safely.
Absolutely LOVE my doTERRA oils …
I discovered doTERRA Essential Oils in 2022, through a friend I'd known all my life and it has literally changed mine and my family's life for the better! The products are incredible! I absolutely LOVE the fact they are Pure Grade Certified Tested, to show exactly what's in the bottle and where it's come from. The co-impact sourcing directly with the farmers all over the world is such a gift for so many and the sustainability is also vital for our planet. I decided to become a Wellness Advocate to share these beautiful gifts with others and to help heal the World, which I believe is much needed, now more than ever! Within my doTERRA Community we have always found the customer service team supportive going above and beyond in a friendly manner, to help in any way they can. We've experienced such wonderful benefits within our family since using the products and the product information and support services available for genuine members is THE BEST!
Unacceptable service
Every time I have contact with this company it is a source of much aggravation due to their inability to deal with basic things and terrible communication. Furthermore it becomes very stressful when they make the types of mistakes they have, ie, a payment going through my account twice (and not the first time) which took me overdrawn, after long calls to them imploring that this must under no circumstances happen and reassurances that it wouldn't. Problems with the website in placing the order, then problems with the payment system; all at my expense to have to try and sort out and all taking so many hours out of the day and causing so much stress. When the worst scenario happened that the payment came out twice, (yet again), just an email to inform me three days later without so much as an apology. It felt extremely invalidating as to the inconvenience it had caused, just no regard for this at all. I left the subscription membership a while ago as the stress of dealing with them was making me feel ill, and all of this recent hassle was just from a one-off order. Just from doing that it all started up again! I'm in disbelief at how awful it is trying to deal with them, every single time. I dread calling them because it's always the same and it needs to be acknowledged by them that whilst they are in a call centre accepting calls as their job, people having to phone them because of problems their end have jobs and have lives, not leaving time for this sort of nonsense let alone the stress it causes. It needs to be acknowledged as it's lives that it affects and I feel there is no acknolwegedment or care on doTERRAs part for any of this, or the experience of the customer. I had it time and time again with this company and it seriously needs calling out. They couldn't ever refund any of the stress that they have caused (even though there should undoubtedly be some effort on their part to compensate something). The suffering they cause cannot go unacknowledged at this point. Inevitably there has been no response from them to my request for the details of the formal complaints procedure and emails have just been ignored. This is just another tactic on their part to put someone off doing it but they can rest assured the complaint will happen! The lack of regard for the customer is highly unethical. Very upset with them yet again for causing me nasty stress and on top of that financial trouble due to incompentency of the payment systems, which they've made no offer or attempt to refund.
Overpriced with very pushy sales…
Overpriced with very pushy sales tactics. They talk as if they are the only people on the planet who can source herbs, though I have a ton of lavender, mint, oregano and other herbs in my garden. I feel for the 'advocates' swallowed in to sell this stuff.
I love the top notch quality of DoTERRA…
I love the top notch quality of DoTERRA oils, they've helped me over the years with many health issues, but I think DoTERRA should have something in place where they have their Wellness advocates take a course or a test before they are allowed to sell. The one I have gave me dangerous advice and made me and my family very sick on bad advice. She also encouraged me to sell when I had very little knowledge. She said "I'd figure it out". I also would like it if there were a way to purchase without having to buy a yearly membership fee. I'm not interested in the points, I've got quite a big collection of oils now and just need to replenish a few here and there that I've run out of. My $55 order turned out to be $95 with their membership and shipping fees. If I wasn't so happy with the quality of the oils I would be looking elsewhere.
Company with highest values that…
Company with highest values that creates highest quality products. 💚 I have been using essential oils for years but Dottera was the game changer. I realised how much it truly takes to achieve the purity on the highest level. The plants that are used to produce Dottera oils are grown in their natural environment. People that looking after the plants are local and fairly rewarded. The society they live in is also supported by the company to ensure that the staff that dealing with the plants are living harmonious life, which translates to frequency of the oils. Each oil is tested 20 times, if at least one test fails the oil is not released for sale, thus they are safe to use both externally and internally. Each oil has a barcode that when scanned shows the results of the tests conducted. The aroma and effectiveness of the Dottera oils surpass any in their industry. The effects e.g. pain release it takes approx.10min from application. I tested number of oils on family, friends and clients and every each time they work without fail. I have number of oils and blends that constitute my first aid box.. flu/cold: On Guard, stomach issues: Zengest, headache: Peppermint, detox: Zendocrine, low mood: Lemon etc. The price is comparatively high but it reflects the quality and effectiveness.
This one takes the cake! (Or lasagna)
As I use essential oils a lot in my soap and skin care products, I was offered a freeby oil by a wellness conspirator. But here’s the rub… I had to post a 5 star rating here letting others know how wonderful it was and how fantastic the company was! What the..?!?! You offer me a tiny bottle of oregano oil, tell me I can use it neat on my skin for arthritis, and even put a few drops in my lasagna for flavour, and then expect me to publicly lie to get said oregano oil? Pffffft….. get out of here! What makes me mad is that plenty of people will fall for their bs. So wrong….
It wasn't the order the customer…vanilla blues
It wasn't the order the customer service it's the product the vanilla absolute in fractionated coconut oil is weak not very good and very expensive for the dissapointment . glad I bought a sealed new bottle on Ebay from someone who must have not liked it.vanilla there but would get lost in any application the amount of it to use may as well be the carrier not the fragrance.or a fixitive for another better absolute
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