Sale of Smart Car
Nothing in general
About Drive Caramel
Data updated- Website
- drivecaramel.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 69 reviews
- Replies to negative
- 93% (14/15)
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Is Drive Caramel legit?
Drive Caramel (drivecaramel.com) has a 4.0 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
What people say
Great Experience
I have to say, this experience was great. Everything was handled expeditiously and payment sent when all settled.
Worst experience ever
Worst experience ever. I purchased a car via eBay, and it is day 17. The seller has uploaded all the documents. Caramel confirmed that all documents have been received and asked me to proceed with payment (under eBay's platform), and I did. Today, Day 18, they called me back saying that they still need some documents from the seller. NEVER AGAIN WITH THEM. A representative called with the "standard Language" like "we understand your frustration...etc." but no action.
Reply from Drive Caramel2026-07-01
Hi Konstantinos, our sincere apologies. I see this was a more complex sale due to how the vehicle was titled. It looks like everything is done now and payment completed but please reach out if we can assist further. Again, our deepest apologies for the delay.
Updates were done quickly and funds…
Updates were done quickly and funds were transferred in a timely matter.
Very straightforward process
Very straightforward process. Made the purchase of a $100k+ car very secure and took a lot of the stress and worry out of the purchase. Staff were very helpful with a quick turn around with the payment so I could pick the car up asap. Will use the service again!
Immediate response during business hours and with a potential clash between state laws and needs, totally flexible. Made the buyer feel like an owner immediately with tags and confirmations. Thanks
The experience of different county and state cultures was gapped. Thanks.
They’re supposed to make it easier apparently…
You’ve sent me an email asking for a review before you’ve done anything… Everytime I speak to someone I get different information and different time frames. Been a joke of a company to deal with so far.
Buyer Side: The process was mostly well laid out…
The process was mostly well laid out and explained well. What was a bit lacking for both buyer and seller side is the coordination on how to send n receive the title if we do the “Lite” transaction Other than that — all good
Best experience with an online auction…
Best experience with an online auction to date. Communicated from day one, setup the entire backend of purchase, payment, pickup and even registration. Well done!
Great Service Thanks to Ariana!
Ariana provided excellent customer service and was very responsive to my needs. She made sure to follow up until my issue was fully resolved! Thank you!
Don’t Trust Them to handle it!
It has been super easy from the financing to the registration documents and communication. All has been superb. They communicate what’s needed, acknowledge when it’s been received. Keep ya informed of what’s going on. (Edited 07/10/26): So I’m changing my review cause this has been anything but superb. They said they sent my title packet off to my state for registration, but then tell me it’s rejected cause they want a certain document (I provided said document) and then it changed to another said document wasn’t good enough. I ended up telling them to just send me all the documents so I can self register as everything I have given them is more than sufficient and the dmv will accept it. I’ve done this a few times now and this is absolutely insane. Then on top of it. I’ve been told several times now. “I’ll have the DMV team call you and get this straightened out.” Here we are on day 5 of waiting for a callback. This has by far been the worst experience and I’ve owned 20 cars. It’s never been this difficult. I just want my refund check for the taxes I had to prepay when I bought the car and the registration packet so I can go to the dmv and get this shit done. It’s ridiculous!
Reply from Drive Caramel2026-07-10
Hi Cameron, we're so sorry about this. We'll have someone reach out right away.
What a mess
Confusing process. Sold my car through ebay, but somehow got stuck with a 3rd party company Caramel. Normally I would not sign and hand over a pink slip without getting paid. I did not know Caramel was a sort of escrow service that would hold the money until I sent over the pink slip. The website did not tell me where to send the pink slip. The seller did. Weeks after the auction ended and after several emails and numerous waist of time a.i. agent interactions Ebay or Caramel gave me the green light to send the pink slip to the buyer. I sent the pink slip to the buyer as the buyer requested. Now I get an email from Caramel after the fact saying I should send the title to the seller, but at a different address that what the seller told me. Oh my gosh. I just mailed my pink slip to who knows where. Total mess of a selling process. At this point I do not know if I will get paid, or will have to undo this mess by working with the DMV. Will warn everyone I know to stay far away from Ebay Motors. Suggest you start applying for a job elsewhere, because Ebay motors has gone off a cliff.
Reply from Drive Caramel2026-06-24
Hi Mark - we're so sorry this. We'll have someone reach out to work through it with you. We confirmed with the buyer that he has two addresses but both are fine. Don't worry - your money is safe!
Anthony Lotardo is the man
Anthony Lotardo is the man, he is always there if we have any questions or if we have any application issues that we need help with, he would Gide us throw. I would highly recommend him to any other Dealers.
I have a amazing rep working for this…
I have a amazing rep working for this company, he is very knowledgeable and and even helps with explaining the finance options to the customers directly. His name is Anthony and he does amazing work I always recommed him to any new dealers i meet.
Prompt and helpful
Prompt and helpful, that's the recipe for good service.
The transaction was smooth and easy to…
The transaction was smooth and easy to complete. Anthony L. was very helpful and explained everything patiently.
So very helpful
This company was very prompt and thorough and I appreciate their help in this car buying process.
What a great experience with Drive…
What a great experience with Drive Caramel! They take care of all the paperwork, and protect both the buyer and seller.
I wired my down payment 3 days ago and…
I wired my down payment 3 days ago and all my documents are complete with both ebay and my lender and caramel cant be bothered to send my lender the purchase agreement Customer service is a joke, my lender has reached out multiple times to get this moving but caramel doesn't seem to wanna sell cars
Reply from Drive Caramel2026-06-19
Hi Austin - we're so sorry for the delay. We'll request your email through the system so we can find your account and get in touch with you.
Timely and detailed explanation on the…
Timely and detailed explanation on the status of my title transfer.