Drive Caramel (drivecaramel.com) has a 4.0 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
We received Amazing, Kind, Patient and Genuinely friendly customer service
We had an Excellent experience with Stephanie! We were purchasing a vehicle in another state (Texas, we are in NY) thru E Bay and had to do everything online via our only internet access, a cell phone. Neither myself nor my sweetheart are very techno savvy and it was a daunting prospect. We had to repeat some of the necessary actions Multiple times because they just Wouldn’t work as they should have. It was Beyond frustrating.
BUT!, then Stephanie happened! She contacted us and told us the Seller had completed his part and that we could call her if we required assistance. We Did! And She did! Help that is. With information and instructions How to achieve what was necessary. We spoke to Stephanie a few times as well as texted her. She responded promptly and was incredibly Kind and Patient with us, not to mention Genuinely friendly. With her sweet assistance the sale and transfer of funds was completed!
We are Beyond grateful to her! I am not at all sure we could have done it without her. Pretty sure we Couldn’t have actually.
This woman deserves a commendation. You just do Not, these days, receive True customer service like she provided.
Thank You!! Stephanie! ♥️
Great experience, seamless and stress-free transaction. Took care of everything.
T
Tim Hopkins · 1 review · Experienced 2026-07-30 ·
★★★★★
I had a great experience
I had a great experience , ANNA ,was very thoughtful ,and made us feel that everything was going in the right direction ! I would hire her to help run my very personal high end catering company ,you have a treasure in ANNA❤️❤️❤️
The transaction was very responsive and effort effortless. I wouldn’t hesitate to do it again.
J
JASON · 2 reviews · Experienced 2026-06-22 ·
★★★★★
Overall experience "Most certainly will use again"
Overall experience was a little confusing at times, mostly due to some technical issues.. But once those were out of our way the experience was great.. My assigned agent handling the transaction "Alley" was very helpful and always responded when questions arose. Which made things a lot less confusing. It took about a month from the time of purchase to time my vehicle was delivered, which I thought would take much longer, considering the vehicle was 1100 miles away.
K
Katie · 1 review · Experienced 2026-05-10 ·
★★★★★
TERRIBLE NEVER AGAIN!
TERRIBLE! ANNOYING! This could have been handled quicker by a one eyed goldfish!
There entire process, in my opinion was a closet full of lies. Repeatedly Asking for (and receiving) the same information 4 or 5 times at every turn, well, just a waste of time. The responses on these reviews make them sound like they're actually concerned. They're NOT! All their responses state the same BS, reach out to us.
Trying to reach out to them?! WHERE? They say call?! Who? I will NEVER use Caramel again and if someone were to ask me how were they.... a diamond back rattlesnake could be easier to handle.
Reply from Drive Caramel2026-07-22
Hi Katie, we're very sorry we did not meet your expectations. As we don't have your contact info we will request information so that we can assist. Thank you!
Very easy to make contact when I had questions about anything related to the purchase and transportation of my vehicle.
I was hesitant at first purchasing a car online.
Everything went very well.
Much better than I could have imagined
Thank you!
Uncomplicated throughout the complete process and worry free.
J
Jcb Wild · 3 reviews · Experienced 2026-05-22 ·
★★★★★
Caramel is a cluster
Caramel made a simple process into a convoluted mess. I received multiple back to back emails every day with conflicting information: 1st " We received the money from the buyer please ship the car", followed by an email an hour later: "Please don't ship the car, we don't have everything....". Good luck finding a phone number to contact these guys. They held onto my money for a month because buyer couldn't find a competent transport company. Overall experience was frustrating and pathetic. The "caramel" process isn't automated, you have to call the number (not available anywhere) to process the sale. Why did Bring a Trailer partner with these guys. I have bought 2 cars on Bring a Trailer but I am reconsidering everything after this fiasco....
Reply from Drive Caramel2026-07-17
Hi Jcb - We're sorry for this experience. We'll request your info and reach out to help.
J
John Vines · 1 review · Experienced 2026-07-16 ·
★★★★★
Not Worth The Hassle
Caramel cancelled my financing without notifying me, then obfuscated their mistake when I called to ask why the process was delayed. Instead of taking responsibility, they tried to blame eBay customer service for “not responding,” even though the issue originated entirely within Caramel.
To make up for the mistake, Caramel offered to cover part of the transportation cost and arranged a carrier — but the transport has still not occurred, and no movement has been made toward pickup or delivery.
My experience shows a clear pattern of poor communication, deflection, and failure to follow through on commitments. Caramel did not handle the Secure Purchase process with the professionalism or reliability expected from an eBay‑affiliated company.
Reply from Drive Caramel2026-07-17
Hi John, our sincere apologies, we'll reach out for more information so that we can assist. Thank you.
M
Mike · 3 reviews · Verified · Experienced 2026-07-09 ·
★★★★★
All questions were answered quickly
All questions were answered quickly. My time spent with caramel was a pleasure
After a buyer was secured, it took a month for the sale to be finalized. The process that would have taken a day took 30! and at every step both the buyer and the seller had to make multiple calls/ multiple uploads.
When we did call the customer support people were courteous and did their best. The process was HORRIBLE. and the website was bad also. Do not use this 'service'
Reply from Drive Caramel2026-07-16
Hi Beth, our sincere apologies - please reach out if we can provide assistance.
G
Gary · 2 reviews · Verified · Experienced 2026-07-16 ·
★★★★★
Cesar in San Antonio Zach in Draper
Both Zach in Draper, Utah and Cesar in San Antonio, Texas were phenomenal! I could not have asked to be lined up with more competent, qualified communicators who had such terrific comprehension concerning the myriad of issues I encountered and were ready to alleviate the problems.
Unfortunately I would have to claim the antithesis for Allison in Washington. I felt she was rude, condescending, belligerent and odious.
I started, built up and sold two reasonably successful companies and I believe all businesses are only as good as their weakest employee, which very well may be Allison.
Caesar was fabulous and invested in what I needed to happen. I am grateful that we had the opportunity to connect and work together. Caramel did a nice job and supported me through the process. Would be great to have them share about the process at our A.R.F! 2027 Accessibility Resource Fair on April 24, 2027 at Pasadena City Hall
Service delivery as promised. Most of all simple plain English directions without the typical gobbledegook. Prompt responses makes transacting pleasant and easy.
I have purchased two cars from EBay and couldn’t be happier! Initially, this was a little outside my comfort zone but I took the risk and bought the best car I have ever owned. A Lexus 350. Lower miles than anything at the dealership and thousands of dollars less money on EBay. The process of purchasing the second car was easy. They have the system seamlessly set up which makes it simple to do. My only caution is to watch for and READ any documents pertaining to the Warranty. Make sure it is exactly what you want (or don’t want) before signing Warranty documents. Highly recommend as the largest car dealership in the United States!
1) For the seller, as I was, you do not explain the steps well enough at the outset. You just keep dribbling in more things you want and delays in the process. Make a list and set expectations up front. 2) Your software application needs work. Please see Dave Duke for a total chronology of my messages from you. If you want the actual messages I have them saved. Many were not applicable for the state of progress and were actually alarming to me. Think it through from the eyes of a seller. I would not use it again in its present state.
Reply from Drive Caramel2026-07-02
Hi George, thank you for your feedback we really appreciate it. If there is anything we can help with please don't hesitate to reach out. Thank you!
