Drive Caramel (drivecaramel.com) has a 4.0 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
I have purchased many cars on eBay, but none in the last several years. This process with Caramel made life significantly easier on the trust factor, as well as the registration option. The customer service was prompt via both phone and email as well.
I have sent the same document 5 times over the last 5 days. Caramel keeps accepting the email and then their CSR's say they don't have it. This companies lack of efficiency is appalling, and they will not let you speak to a supervisor.
Hi Tony - Our sincere apologies! It looks like the original one cut off some key details of the title. I see from the deal notes it looks like it's received and you should be in good shape but please reach out if you need any help. Thank you!
I own an Independent Car Dealership and I feel very fortunate to have stumbled upon Caramel. Caramel has opened doors for my dealership and my clients, making it easier to make car deals. My rep, Anthony Lotardo, has been a huge help. He's very responsive and makes himself available when I need help every time.
I worked with Anna. She was very knowledgeable about the process when I purchased my vehicle on ebay and next steps. She communicated very clearly and was happy to answer questions along the way. Overall a great buying experience with Anna's help.
They canceled my sale. I'm reading nothing but horrible reviews. Apparently it's a disaster waiting to happen in my opinion. Do not click on secure payment. I couldn't proceed without giving them tons of personal information including my social security number. Now I'm reading eBay and it's telling me if I want all my personal data delete it I have to delete my eBay account. This should not only be illegal there should be a class action lawsuit against them.
Hello - We can delete your data, you do not have to delete your eBay account. We have a privacy form on our website but you don't have to fill it - we have initiated the deletion request. Thank you.
Dealing with Caramel has been a insanely awesome experience. Anthony L. our rep is excellent to work with and makes our experience so much better! Amazing team and service !
Drive Caramel’s been super helpful, with phenomenal customer service and a great staff. Anthony L. really stands out, going above and beyond to make the experience smooth and friendly.
No company should have this many one star reviews. I hate that I have to be one of them, but nothing about my experience so far with Caramel has been transparent or timely. The buyer and I are communicating and sharing our frustrations. It has taken Caramel 3 weeks just to process his deposit. Phone calls are not returned. Notifications are nonexistent. At this rate it will take months for this vehicle sale to be completed. I've offered to refund the buyer's deposit just to end this experience with Caramel. Update on 6-6-26: it’s completely irrelevant to me the customer whether eBay or Caramel processes the buyer's deposit; the buyer gave up and requested the sale be canceled which eBay did on 5/27.
Hi Zac, we're so sorry that we didn't provide the service you deserve. We've requested your info so that our team can reach out to help. There may be a miscommunication as we do not process deposits, but in any case we'll be happy to help. Thank you!
Very professional…no pressure. Customer service was excellent!
Caramel used Power of Attorney to sign on my behalf the title that otherwise typically require in person signing. I am fortunate that credit application and financing was available within the system. That is what we call convenience in modern age of digital. I was able to call customer service and they were quick to answer my inquiries. Bought 2020 Toyota Prius Prime XLE (108K miles)
just superb, timely, thorough, careful and great communication
Explain and guidance
Mostly taking care of the paper work. Then there's ease of use, payment enforcement, customer service etc
Excellent service, Stephanie was awesome and helped every step of the way!!This is the only way to go buying a car on eBay!!
This was my first experience with this process and I went in expecting a more thorough step by step explanation detailing what was needed by both the seller as well as the buyer. I had many conversations with the seller who expressed that he was also confused about the steps as we both received contradicting directions on the process. This caused delays in getting everything completed to transport the vehicle. Once the transport was initiated there was also a lack of communication. I received a call from the transporting company long before Caramel reached out to explain when the car was going to be picked up and delivered. I provided detailed days & hours the vehicle could be delivered yet the transporter was pushy trying to get me to agree to a time that was not within the provided window for delivery. After holding firm the transporter company agreed to deliver during requested time. Unfortunately, I so not think I will use this service again due to the lack of direction and communication.
Hi Benjamin, thank you very much for your feedback. If there's anything we can do to help please don't hesitate to reach out.
I wasn't sure how the Caramel system actually processed payment, but Ariana explained the procedures and the reasons for security benefits. Also Devin helped as well with the end process.
Fast. Professional. Some of the emails were a little confusing and they were no-reply emails. Luckily I still had my BaT contacts email and he was able to give me the phone number. They answered all my questions on the phone but it took more effort than necessary to get those questions answered.
The lady spoke clear and with volume I could hear and was the nicest most patient lady ever Dave
Collin was so very helpful, courteous and professional. He took the time to sit with us on the phone and walk us through all the hard stuff ty so much and god bless
69 reviews matching