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Money & Insurance

Earnest

174 reviews

4.6174 reviews
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About Earnest

Data updated
Website
earnest.com
Category
Money & Insurance
Location
United States · San Francisco
Status
Unclaimed
Last 12 months
174 reviews
Replies to negative
63% (5/8)
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Is Earnest legit?

Earnest (earnest.com) has a 4.6 out of 5 rating on OK.one, based on 174 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 63% of negative reviews. Last updated 2026-08-12.

What people say

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Nadezhda Ovchinnikova · 1 review · Verified · Experienced 2026-07-26 ·

Great rates

Great rates. Even better customer service. I had a few questions about the loan and they were answered fast and clear. Will recommend for private student loan. Application process was also pretty simple and straightforward

J
JOE SWANK · 2 reviews · Verified · Experienced 2026-08-02 ·

Communication and approval were very…

Communication and approval were very fast. APR vs interest rate was not explained well until finalization.

Reply from Earnest2026-08-04

Thank you for your review and feedback! We apologize for the less-than-exceptional experience. We have emailed you directly with more information.

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Rita Garcia Prats · 1 review · Verified · Experienced 2026-07-26 ·

Easy to follow

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Sarahmay · 2 reviews · Verified · Experienced 2026-07-24 ·

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐ My experience with Earnest was excellent from start to finish. The entire process was incredibly easy and straightforward, and I always knew exactly where I stood. I especially appreciated having visibility into my loan status and timeline throughout the process, which made everything feel transparent and stress-free. The updates kept me informed every step of the way, and the platform was simple to navigate. I highly recommend Earnest to anyone looking for a smooth and efficient lending experience.

T
Taylor Pristupa · 1 review · Verified · Experienced 2026-07-31 ·

Initial application was quick and easy

Initial application was quick and easy. AI chat service is unhelpful and useless. Took more than 5 business days to hear back after submitting all information and documents. Interest rate is ridiculous but that’s with any of these private loans. Overall ok I guess.

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Maya Silva · 1 review · Verified · Experienced 2026-07-23 ·

quick and easy

super easy to navigate

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Nancy Lane-Marciniak · 3 reviews · Verified · Experienced 2026-07-31 ·

Simple to apply

Simple to apply, quick response and easy terms to work with.

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Robert Cason · 2 reviews · Verified · Experienced 2026-07-31 ·

Co-sign for granddaughter

Fast on line application with quick response and approval.

L
Lisa Sutphin · 1 review · Verified · Experienced 2026-07-24 ·

Earnest's Customer Service is a Plus

This is my 1st experience with Earnest, and so far it has been smooth, and customer service has been very courteous and helpful in guidance. I appreciate your professionality. Thank you.

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Nelson Castro · 1 review · Verified · Experienced 2026-07-30 ·

I am a first time applicant

I am a first time applicant, I feel that you provided me with a lot of information, may be a lot more than I expected. Most of the information can be condensed. some what, there are some no to easy options provided, I do have an excellent credit record, but I feel it did not make much difference, to the final outcome.

D
D.B. Alexander · 1 review · Verified · Experienced 2026-07-18 ·

Happy with process

I was extremely happy with the ease of applying and how quickly I received an answer. The entire process was complete in a short amount of time, too.

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Bettyann Pristupa · 1 review · Verified · Experienced 2026-07-31 ·

Application process was somewhat easy

Application process was somewhat easy. Took a while to hear back if approved or not. Not too bad. Interest is ridiculously high. AI customer service was not helpful.

C
Christian · 1 review · Verified · Experienced 2026-07-22 ·

Awesome experience

Awesome experience , with great customer service and professional staff . Easy process . Thank you

O
Oscar De Aza · 3 reviews · Verified · Experienced 2026-07-24 ·

I had a very positive experience…

I had a very positive experience throughout the entire application process.. the customer service team was very helpful to me in following up on the process.

C
Clifford H. · 1 review · Verified · Experienced 2026-07-24 ·

The loan refinance process was smooth

The loan refinance process was smooth. I had all the information I needed right on their website, and I am happy with my new rate and terms

H
Heather Manning · 1 review · Verified · Experienced 2026-07-30 ·

The Best Option

When others turned me down, Earnest made it happen. The process was incredibly fast, transparent, and easy. Within 10 minutes of applying with a cosignor, BOOM, there were our options. Tailor how you want to do your loan payback. The next day, my school was able to certify.

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Ken · 2 reviews · Verified · Experienced 2026-07-30 ·

It was simple - but not thorough

It was simple. I liked that the process wasn't a challenge to navigate or understand. But I was due a loyalty discount of .25% and didn't get it. That's poor.

Reply from Earnest2026-08-03

Your review and feedback mean a lot to us. We're sorry that we fell short of your expectations. We have emailed you directly with more information.

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David C · 1 review · Verified · Experienced 2026-07-16 ·

It was easy to consolidate my…

It was easy to consolidate my daughter's loans.

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NancyC · 3 reviews · Verified · Experienced 2026-07-30 ·

Bait and switch on rates

Bait and switch on rates. Excellent credit, far exceeding criteria for best rate selection, net worth 150+ times loan amount. Still a high rate offered.

Reply from Earnest2026-08-03

We appreciate you taking the time to share your review and feedback. We regret that your experience didn't meet the standards we strive for. We have emailed you directly with more information.

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Roseanne · 2 reviews · Verified · Experienced 2026-07-22 ·

So far… so good (great)

Hello. The fund transfer hasn’t been completed yet, but so far the experience has been very good. Willam, my application specialist, has been very helpful, understanding and has first class response time. I’m hoping all goes smoothly with the transfer, but will share any bad experiences too. Thank you