Eat Clean is here to offer healthy meal delivery services. Providing fresh and well-balanced meals to Florida, New York, and everywhere in between, our fresh meal delivery service will bring you a large variety of nutritious foods that are as delicious as any home-cooked meal. Eat Clean’s healthy meal delivery service caters to various diets, so you’ll still have control over your lifestyle and ensure you enjoy every meal. Sign up today for a more delicious and nutritious diet at only the most affordable prices!
Written by the business, not verified by us.
Is Eat Clean legit?
Eat Clean (eatcleantogo.com) has a 2.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 60% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently complained about unhelpful customer service, noting extreme difficulties when attempting to reach representatives and resolve urgent billing disputes. People also reported severe delivery problems, including missing packages, late drop-offs, and orders constantly being sent to entirely incorrect addresses. Furthermore, buyers expressed deep frustration over unexpected auto-subscriptions and recurring charges.
Some reviewers were happy with the food itself, pointing out that the meals were fresh, healthy, and tasted delicious. Consumers also appreciated the convenient preparation times and the wide variety of available dietary options provided.
Auto-generated from all reviews of this business. For reference only.
There is zero communication. I ordered one time and was put on a recurring order. There was no communication about selecting meals or when my delivery was coming. I only knew an order was on the way when Fedex told me it was being delivered the next day. I was sent random meals with food and macros I cannot eat. I received an email today (food delivered yesterday) with a list of what they were sending in my order. The food in my first order was average. Nothing I would consider really good other than their baked plantains. The food wasn't bad, just nothing I would reorder or pay to have delivered.
I've been ordering my meals from EatClean for months, and it's been the best! I love the food, and it saves me so much time. 🫶🏼 Just heat it up, eat it, and it's ready. 100% recommended! They deliver it to your door every Sunday!
I’ve been ordering from Eat Clean for over a year now, and I can honestly say the food is absolutely delicious! Thanks to their fresh and healthy meals, I’ve been able to maintain a healthy lifestyle without sacrificing flavor. I 100% recommend Eat Clean to anyone looking for tasty, nutritious food that makes eating healthy easy and enjoyable.
Terrible, poor, uncompliant with FDA nutrition facts and incorrect labeling.
I tried them one and I am a strict vegan and they had sent non-vegan meals and had incorrect lebels on them. I also many times asked for the correct nutrition facts with added sugar and they couldn't provide it. What the heck? They dont know what they are putting in their own food? Then, they finally have it in the website but just out zero for all added sugar when there is sugar in the ingredients. They also have labels incorrect, like labeling a plant-based meal that has butter in the ingredients. For anyone who wants to know anything about what they are eating, this company is terrible. It creates mistrust and is unprofessional.
The worst meal delivery service ever. If I could give 0 stars I would. I regret ever ordering with them. I did not get tracking info for more than one box. Food was not great. Packaging was flimsy. Beyond that, the customer service is AWFUL. I thought I had paused the subscription and noticed I was charged again. Contacted them immediately for a refund and to cancel. They eventually agreed to cancel the box and refund me after a few days. Then was told it was being sent to billing for a refund. Was told it would be 7-10 business days. Did not receive the refund within that time frame. Customer service is very rude and not helpful. The worst experience. Save yourself the headache and order with any other company but this one.
Food is good.
Communication terrible. They sent meals when I was away, after they confirmed they would skip. Neighbor called me after two days and I asked them to discard. They refuse to reimburse after multiple requests, now say they will put a credit in the account.
I requested to cancel the accoount-
The food is awesome, tasty and low in sodium. I don’t believe I’ve had worse customer service in my lifetime and I’m a senior. My delivery arrived 2 days late, ice packs melted, food warm to touch. This incident happened in June. I reported it multiple times, told I’d get a credit, told it would be escalated. None of this happened. Cancelled my account. Trying emailing. They texted me saying they’d call. Never did. Tried calling again, no answer. Also tried obtaining a refund through my credit card. I need documentation to do so. None of their responses are in writing so no documentation, very cagey business practices. So I’ve written off my $80+ purchase. I’ll never see the money again. Unless you are a gambler and have money to lose, don’t use this service.
I’ve been consistently impressed with Eatclean. The meals are fresh, tasty, and perfectly portioned for a healthy lifestyle. It’s made clean eating convenient and enjoyable. Highly recommended for anyone looking to stay on track without the hassle of cooking.
Deliveries on time. Communication was good. I needed customer service only one time and it was easy to get through and resolve my issue. My issue was minor, I misunderstood an email anout delivery.
Let's start with the objectives. I had 3 deliveries total. 2 were late. All 3 had the wrong items. The first one they didn't send me a UPS tracking or any notification, so I was left wondering what's going to happen and I stayed home all day for it. Eventually it came near evening. They didn't get my order correct (for example I ordered 3 of meal #2 but instead of got 5 and then got less of meal #1), but at least it was the correct number of items and they were all the items I ordered.
Second delivery it was late a day. They claimed the truck had an accident or something. On top of that about half of my order were items I didn't order. The rest was sort of what I ordered--the total number was incorrect, but the number of each item was incorrect again. The items were not frozen when they arrived but they were still edible. They gave me a credit at least.
For my third order I received a box of food a day late. At first I thought it was my order and I immediately notified them that about half of the order was totally incorrect. Before I heard back, the next day I received another box which was my actual order. This box was in transit for 5 days (checked UPS), came two days late, and food came spoiled. Inedible. This is just more evidence of their poor logistics.
So finally I just had enough and asked for a refund and to close my account. The customer service person on the phone said they would refund me. Then I don't see anything and followed up. I got a reply saying they would look into it and then the tickets get closed. So basically they are telling me to take a hike.
Now let's talk about the subjective. The food is horrible. I'm not expecting gourmet but I'm at least expecting frozen TV dinner quality. I'm not talking about my preference for the seasoning here. There are two actually objective observations.
1. They must use citric acid or something as a preservative because EVERYTHING is sour. Meat. Vegetables. You name it. It has that sour taste you find when you buy something like jarred minced garlic.
2. Just about everything in their Keto menu had this strong garlic flavor. I like garlic but this is that old garlic flavor--the smell where you leave cut raw garlic out for a night and come back to it the next day. If anyone has ever left a cutting board out after cutting garlic and didn't wash it you know what I mean. I'm pretty sure they prep by mincing garlic and then it just sits there before being cooked to develop that smell.
Overall I like the food quality, variety and freshness. Meals are, in some cases, more than I can eat at one time. My biggest negative is the veggies are overcooked.
The food is fresh and tastes delicious. Overall the customer service is stellar. I had one incident, which is why I give 5 stars and not 5. I had placed my weekly order and for some reason my on file credit card, which was used the previous week for my order, was declined. Therefore, Eat Clean did not ship my order. That I understand. However, Eat Clean did not reach out to me to verify or inquire about a new credit card. I missed the window to receive my order . I did have a conversation with customer service and let them know how disappointed I was, and that going forward I think it is best business practice to follow up with a customer of an on file credit card is declined. Hopefully Eat Clean will update that policy. Overall, I am very happy with Eat Clean and won’t let this mishap tarnish my future relationship with them.
I was surprised in how good the food is. I am a very picky eater which is pathetic for my age, and was hoping to find something to provide variety in order to eat healthy, but tasty enough to keep me going. Eat Clean is the way to go. Not to mention, the ingredients look clean as well which is important.
I wish I would have read the reviews first...frustrated with the whole experience (yes it was a WHOLE experience when it shouldn't have been). First order there were issues setting up the initial delivery and my preferences along with the delivery date. This was NOT an easy, quick fix...the app is not easy to use when submitting a help desk ticket for issues, and even though there is a number provided to call, they have never answered on the first try and usually takes a few days of phone tag.
The food honestly, all tasted the same after just one box of "varied" meals. Similar, soft, gellatanous texture that reminds me of hospital food.
I decided after the 2nd week to cancel. I had already paid for box to be delivered and I even ASKED the company if I cancel before I recieve my already paid for box, will I still get it delivered? This was not an easy ask, as it took multiple help desk ticket/open cases submitted, AND voicemail leaves after days went by with no reply, AND finally email inquiries after no phone call connection occurred.
Eventually I was told it would be fine and the last box that I paid for would be delivered...honestly, I just wanted a refund at that point but, I was reassured the good would be coming so I went with it.
Except the delivery never came!!! I waited 3 days before trying to do the contact for assistance dance and once I finally talked to someone they said, "we will have our accounting department look into this". I just wanted my money back at this point. It's been over one month and NOTHING has happened. I have called and left voicemails and submitted tickets for help and all I've gotten are emails with the same reply, "our accounting department is looking into this".
I'm so frustrated and feel like I was scammed. And maybe it's their word versus mine because there isn't any way to prove I didn't receive it and no way for them to prove they did? Actually that's not true, I have a Ring camera so they could tell me the day and time and I could look.
Anyway, I DO NOT RECOMMEND.
I had to call because there is no way to communicate with you via email or in writing at all, an online form would also be useful, (but not as good as email, unless we could also attach screenshots.)
I was changed am extra time (twice in 1 week) and asked for a refund.
Then someone else called and I could not hear them.
Then someone else called, interrupting me at a meeting, and I could not understand why, as the refund should have come through days ago.
I need confirmation in writing that my extra change was refunded.
Your food is good, but customer service - not so good.
I think your service is the fifth one I have tried. And though this may not sound like a compliment, it is. Your food is... normal. SO many of the other plans have such "fancy" approaches and thick with spices and richness that it just didnt work for me. I like comfortable food. It is comfort food and tastes great. Now, I love to try new things.. I even enjoy new spices and combinations.. but when I cook at home.. rarely do I go nuts. Your stuff is perfect.
This company needs to be investigated for stealing money. Please read through other reviews. They take money without providing the product and make it impossible to get a refund. I started with them in March. My first order I didn't receive the quantity I ordered or the right meals. The second order the meals were not right. So I canceled but they charged me anyways for the third. I never received anything for this. I called them back in April. They keep saying my refund is being processed. I'm going to be filing a complaint with the Better Business Bureau. If you have had a similar experience, please do the same. They need to be shut down. They keep doing this to too many customers. I wonder how much money they have stolen already.
I only had this service for a few weeks and the problems started. After the third week, I was double billed in one week. Instead of using that extra billing for the next week’s food, they canceled the next week’s food altogether. I had to call multiple times in order to get them to push that charge to another week so I could get the food again. Nothing wrong with the meals, they were good, however there was a few times that I would get food that I did not order on the app. Twice they sent me food with brussels sprouts, and I hate brussels sprouts. I never ordered it, and if they run out of a meal, they should not choose a meal on their own, but instead just double up one of the meals I had already ordered. Finally this last time I was charged more than any other time, I canceled it on the app and over the phone and I was told I would get a refund, but then the food came in the mail. I was told by three different people there was no delivery set up for the last week and I would get a refund, but they lied about that apparently. I never got my money refunded but I did get the food order. Order at your own risk. I wasn’t even with this company for two months.
They will not give me a refund. So not use this company. They’re not a real company and only steal money and deceive their customers. They need to be reported for theft!
I think this food service is underrated.
I have tried 4 and this is the best. Food is fresh and well cooked with a few exceptions. One thing I particularly like is that items such as butter are not mixed in, so you have the option to use as much as you want.
A bit heavy on salt. Delivered on time.
Immense food selection.
I chose to cancel due to GI problems that restricted my diet a lot. I had NO trouble cancelling.
There is often no answer at customer service but they do return your call.
Forkfulmeals
Momsmeals
CookUnity
Tempo by Home Chef
Factor_
Trifectanutrition
Tohfa
Tastemyaruba