Eat Clean is here to offer healthy meal delivery services. Providing fresh and well-balanced meals to Florida, New York, and everywhere in between, our fresh meal delivery service will bring you a large variety of nutritious foods that are as delicious as any home-cooked meal. Eat Clean’s healthy meal delivery service caters to various diets, so you’ll still have control over your lifestyle and ensure you enjoy every meal. Sign up today for a more delicious and nutritious diet at only the most affordable prices!
Written by the business, not verified by us.
Is Eat Clean legit?
Eat Clean (eatcleantogo.com) has a 2.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 60% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently complained about unhelpful customer service, noting extreme difficulties when attempting to reach representatives and resolve urgent billing disputes. People also reported severe delivery problems, including missing packages, late drop-offs, and orders constantly being sent to entirely incorrect addresses. Furthermore, buyers expressed deep frustration over unexpected auto-subscriptions and recurring charges.
Some reviewers were happy with the food itself, pointing out that the meals were fresh, healthy, and tasted delicious. Consumers also appreciated the convenient preparation times and the wide variety of available dietary options provided.
Auto-generated from all reviews of this business. For reference only.
Literally the worst meal prep company I’ve worked with. I’ve worked with several and this company has horrible execution. They can follow 0 directions , they have 0 customer support that is responsive and does what they say will happen. I’ve owned a business for the last 7 years I understand how it can be trying to please everyone… with that being said I’m the last to go out of my way to write a review. I pay for meals for my father who depends on this to eat during the week. Over the last 2 weeks they delivered the food at 10pm and left out over night so can no longer eat, I’ve had to sit on the phone for 45 mins with 2 people who can’t speak English to try and get them to the address because they were at the wrong one with my dads meals thinking they were at the right place which they they proceeded to fight amongst one another on the call while I’m trying to guide them. This is just a couple of the embarrassing things I’ve had to deal with on their behalf of service. Again I’m a business owner , for me to sit on a call for 45 mins is extremely expensive.
If I could rate 0 stars, I would.. Steer clear of this meal prep company. They are extremely unorganized, lack proper management/leadership, and it's a constant issue back to back with their deliveries and meals. I would like to say it is pretty basic and logical to package together a different kinds of meals selected by the customer in order to change things up during the week and provide variety.. its not so common sense for eat clean, for weeks we recieved 3 and 4 or more of the same exact meal in the same delivery... did we not pay for multiple meals we selected?? seems to be a reflection of the poor management of whoever is dealing with meal deliveries. Another issue, every single week, the drivers hired by this company are calling us, unable to get to the neighborhood and/or unable to enter the gate... the instructions have been in our profile since the FIRST DAY. The address and gate code with clear instructions are there for all to see but time and time again its an issue. Not to mention, when the drivers do call they dont even speak english making the phone calls last up to 30 minutes on some occasions just trying to explain how to get to the correct neighborhood. GET IT TOGETHER EAT CLEAN.. hire english speaking drivers who know how to read instructions and use a GPS its not that hard. Another issue, these people like to email last minute the night of the delivery past 9pm that the meals will not arrive until past 10pm... what kind of delivery time is this?? people are expecting their meals in the day NOT AT 11PM AT NIGHT when everyone is sleeping. This has happened to us multiple times and the meals sit overnight in the heat and humidity of florida and go to waste. That's food wasted on you eat clean.. The meals are nothing special, lacking quality and flavor, the customer service and management is well below average (putting it nicely), and the drivers are ignorant and underqualified individuals for such an easy job. We've canceled our subscription happily and have opted for a better meal prep company.
I've tried companies similar to this and not been very impressed. However, this food is amazing. I have to be on low sodium and most of the options are! So far all but one has been delicious.
this is a terrible company for a customer service business. I did not finalize my order, but they had my card number and picked meals for me. When I got a notification that it would be delivered between certain hours, I waited way past delivery the time. It got shipped to the wrong home. This was 6 days ago, and I still have not received a refund. I was told from two different customer service people they would take care of it and the third one told me to send an email of what transpired! really??
Missing meals not reimbursed. I’m over 2 months out after requesting refund. No response to calls or e-mails after my 2nd request to refund credit card. I have logged approximately 1 hour total on “hold” for a 38.00 refund???? My account with them has a credit for future delivery. Not acceptable after this fiasco.
I am having a very bad experience with this company and I do not feel they care to make anything right. First of all when I selected the meals, there was no confirmation seeing what I chose. Then when the meals came they were not all of what I selected! They were also just not that great, and that is coming from my elderly parents who I ordered for. They do not require much to enjoy a meal so that was surprising. But the worst part is that I wanted to cancel and they had already charged my card. They canceled, but kept the money! No delivery and no refund. This is very bad business and I will tell the company that recommended them to me to stop recommending them to others.
They are crooks!! I made the initial order and then called them to make sure these charges DO NOT RECUR. Then, my card gets charged again! Plus it's a ripoff.....50 % off and it's still almost 10 bucks a meal when you include shipping! DON'T TRY IT. They refuse to respond to emails or phone calls. I finally had to call my BANK to stop payment!
This company is the WORST experience with awful customer service! I have been trying to get a refund for an order that I never received since July 17,
2025.
They repeatedly said they would issue a refund and I have never received it. I would love to start a class action lawsuit against them! Join me!
For the most part, the meals look and taste good. However, I have serious concerns about the accuracy of the nutritional information—particularly the sodium content. There is no way some of these meals contain as little sodium as listed. The food is noticeably salty, and I suspect the actual sodium content is much higher than reported.
This not only raises health concerns, but it also makes me question the accuracy of the rest of the nutritional facts. For that reason alone, I will be canceling my subscription.
Excellent food and US based customer service. I was using factor for a year. I had no idea there were companies like eat clean with much better food and an American customer support number
Shady business will take your money and keep taking
Wow! This company’s the worst. If I could give zero stars I would. I got a meal kit from them for one week and put the next couple of weeks on hold so I could try the meals before I decided if they were good or not. In the meantime I received a charge for $125 and never received another round of meals. I did have my other meals scheduled to process which arrived and there was a rubber band in my food. I reached out to the company about the charge and the rubber band. I got an immediate reply asking for a picture and apologizing for the rubber band. The company said they would refund me for the order with the rubber band food because I refused to eat anything else from that shipment and the additional $125 charge. They also said they would cancel my account per my request. I waited and checked my credit card bill a month later and there were no refunds. No one replied to my follow up emails. I opened new tickets only to find them closed within seconds. Finally someone responded and said they would refund me $10. Are you kidding?! I asked for them to be responsible and do what they said they would originally and also cancel my account per I refuse to cancel because I’m still waiting for my refund. In the meantime I just got charged again for $97. No one at this company is following through. I’m documenting everything in writing so I can build a case against them and take them to small claims court if I have to. But I would settle for my $321 back ASAP. Whatever you do, do NOT order from this company.
Horrible customer service and incorrect nutrition information
The food tastes great but the nutrition information is not correct!!! I can tast ingredients that are not listed and the nutrition values are not correct at all.
If that wasn't bad enough, they charged me twice for things I never ordered or recieved! For a week they keep saying that they are looking into it. I finally had to file a dispute with my credit card.
Horrible customer service and incorrect nutrition information is a huge NO for me!
I don't have to cook...Just heat and eat. The food arrives ready for the frig and I'm all about saving time in the kitchen. I look forward to each meal and each new week.
Everything I have had has been really good. I wanted to find something that can help me with my portion control as well as save me time from having to cook and clean. This has done exactly that and more. I have some personal health goals and this meal plan has been helping me to work toward them!
I had issues with this business. After a few weeks, I decided I didn’t want it anymore. I wasn’t able to eat all the meals and my freezer space was getting limited. I thought I had paused my subscription but I got a new order soon after. I wrote to ask if they would cancel my account and they replied fairly quickly that they would. And the very next week, I had another box at my door! I wrote them one more time and mentioned the Better Business Bureau and they were SUPER Quick to respond. From what I can tell, it looks as if my account has finally been canceled. I feel like they should be investigated due to the large number of complaints. Like a previous reviewer mentioned, if you are having issues definitely report to the BBB. It only took me a few minutes. The only reason I gave 2 stars was because it appears as if they have followed my request.
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