eBay (ebay.com) has a 1.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 90% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Do not buy anything from eBay. eBay’s policy to step in and assist with purchase issue(s) is NOT true. I called them to open an appeal and was told I would be contacted after 24-72 hours. Since they failed to contact me I called eBay for the second time. I was told an appeal had not been opened buy the first agent. I was told yet again that a request was opened and they would contact me. Since they never contacted me I called for the 3rd time, nothing happened NO update and no assistance. Today I received an email, telling me they can’t assist me, no reason nothing. I opened a claim with the BBB, but this review is to warn everyone about them not following thru on their own business policy of stepping in and assisting users. DO NOT PURCHASE from eBay, if anything happens they will NOT help you.
Absolutely terrible customer service experience. My account was permanently suspended, and nobody could give me a clear explanation or a real solution. I spent time talking to an agent named Edward(fake name probably he sounded…), but all I received were scripted responses saying that the decision was automatic and could not be reversed.
What’s most frustrating is being told that I cannot use my account anymore and that I am not even allowed to create a new one. It feels unfair to punish loyal users without providing specific reasons or a meaningful appeal process.
Customer support showed no willingness to investigate my case further or offer any alternative. Being transferred between representatives only made the situation worse.
Very disappointing experience. I expected much better communication and transparency from a company as large as eBay.
I demonstrated that a piece of art was an absolute Fraud-it was never created in that format or signed in that style by the artist-eBay did not take it or others by same vendor down
I would give -5 stars if I could, I Have a 100% rate and not one complaint, Yet ebay put a hold on my account, ask for document for verification which I did when I open the account. So I send what they ask for, there response was the same email they sent originally. Ether ebay has the dumbest people on the planet working for them or the company is shit, ether way they are horrible.
Absolute waste of time and money, unless you have an account its impossible to get a refund on damages items or contact anyone, so I will be registering a complaint with the ombudsman
Unjustified Weekly Account Freezes and Canceled Bids: Proceed with Caution
If you are a seller relying on eBay for income, be aware that their automated moderation systems are severely flawed, and standard customer support offers no protection.
For the second week in a row, eBay’s automated AI flagged and suspended my seller account right before my weekly scheduled auctions were set to end.
Incident 1: My account was blocked for alleged "suspicious activity." An eBay customer service representative explicitly admitted on a recorded line that it was a total mistake caused by an automated system error. However, the system still canceled over 10 active sales and wiped out 130 of my listings.
Incident 2: A few days later, my account was suspended again. The system falsely claimed I lacked tracking information—even though every single completed order had valid tracking uploaded—and falsely flagged policy violations. Once again, support confirmed no policies were broken, yet I was placed on another 72-hour hold for an unnecessary third identity verification, canceling nearly 20 active sales with bids already placed on them.
eBay’s automated moderation regularly shuts down legitimate seller accounts 24 to 48 hours before auctions finish. Customer support reps openly acknowledge the system errors, but there is zero safeguard to prevent the same bot from striking your account again a week later.
The financial harm and loss of buyer trust caused by these automated glitches are unacceptable. Seller accounts should not be repeatedly frozen when support already confirmed the flags were mistakes.
EVER SINCE EBAY STARTED GETTING INVOLVEDIN HOW SELLER SENT OUT ITEMS I KEEP GETTING CHARGED BY ROYALMAIL BECAUSE EBAY HAVE UNDER CHARGED FOR POSTAGE . THIS MONTH ALONE £8-30 .THEY INTERFERE TO STOP SELLERS USING REAL COURIERS IN FAVOUR OF ROYAL MAIL .TO THE DETRIMENT OF THE WHOLE PLATFORM.
"OMFG !" I had not been on ebay in 2+ years and therefore could not get my account password reset,..... then of course I could not use the same long-time email to create a new account. These people need to have security questions or something saved . Or just know I have the same phone number forever and allow me to prove it's me. However, they do not ... I do not want to start a 2nd personal email as I get enough junk email on my gmail.com . I am so disappointed in the time spent on the phone with customer service.
Accidentally made a bid, wanted help retracting it. The AI didn’t help, so I asked to contact a real person and tried to solve it through messages, which I was told my bid was no longer in the system. However, it was, and the payments went through and now I have to wait for the delivery to possibly get a return and refund. Quite a pain, but I hope I can solve it when the delivery comes in through call instead. Don’t make stupid decisions like I did!
WARNING! Ebay does not 'stand behind' what their suppliers send to you! Seven months after I bought Preservision AREDS 2 from Ebay, they (Ebay) sent me an email informing me that what I received was 'inauthentic' (fake), and that I should immediately discard it and I would get a refund. The refund never happened. After 5 lengthy phone calls, neither Ebay or their sellers would refund anything.---- Buyer BEWARE!
I am totally devastated by this rubbish AI used by Ebay that removes my items and restricts my account every time for riddle reasons ! Ebay really no care whatsoever about this problem and the customer service act like a robot and it’s totally like a AI! It’s a waste of time and energy we put on this platform.
eBay won't pay me for a month after the seller has notified us they have recieved the item.
eBay won't pay me for a month after my customer has received the package! The buyer has recieved the package and eBay knows this. eBay first told me it would be 1-3 days. Google say 1-2 days BUT ebay is holding my money for a month. I reacher a supervisor and her answer was, we sometimes put a HOLD on paying people. I ask WHY of this sell. She said she couldn't see why and hung up the phone on me. Try to pay outside of eBay if you can so this won't happen to you. I think they are making interest on the money they HOLD (for no eplainable reasons). TERRIBLE Company!
Mike
Ebay's useless ai or whatever keeps flagging my listing as counterfeit even though they are not!!! 🤦🏾♀️😡
Also getting better sells on depop for some reason!
Never selling on ebay again! Used to be good marketplace, but they are so eager to take as much from the sellers as possible now, never again will i sell on ebay.
Firstly to sell you need to join Payoneer, who literally what more information from you than your local bank to open an account with them, goverment, ID residential proof. Considering i never heard if them i was annoyed, but still proceeded. After several days i was approved and account was opened.
So listed one item, which i later withdrew from sale as it was sold locally, they still charged me USD65 for fees. Thanks ebay!
Then an item was finally sold, they froze my account for 60days including holding into my funds, apparently asi sold an item in a high risk category. Buyer left positive feedback to confirm item was as decribed and transaction went smoothly. Ebay doesnt care still refused to unfreeze my account. Initially you speak to a bot, whos as useful as a chocolate teapot. Then if you get far enough a real person emails you, saying the same thing as the bot, this person uses an email which you cannot reply to. Just great ebay, top quality customer service.
And when you get a chance to withdraw your money from payoneer, they use a exchange rate lower than travelex and charge you some fees ontop just for good measures. Like ebay doesnt rob you enough they opened a second company to rob you again…lol
So in short, dont bother with ebay, try local platforms and trade face to face, a smaller market but so much less hassel, dont give any money to the thieves at ebay
My account remains blocked on Ebay, I am genuinely puzzled by this. They say I have "numerous" complaints as a seller and I am a threat to thier buyers! However I rarely sell anything on line and I have not sold on Ebay for 4 years I made one sale prior to that which admittedly went wrong due to my inexperience but it was quickly rectified or so I was told. Personally I think eBay just left my software status unaltered and cant be bothered to do the research to rectify it or speak to me direct to explain the situation properly. Instead they appear to have churned out a standard letter. Customer care is poor. I dont think they really care as long as the maching keeps making money. I think they deserve the low score that they have here.
Looks like ebay scoring barely 1.5 stars is terrible and tonight I found out why. So ebay confirmed they know from messages that the buyer has the item I was promised the funds twice but still nothing. Ebay said it will now be 14 days until I get the payment however they refuse to put it in writing. They wont intervene even though there's no case raised by buyer.
Apparently run by a bunch of psychopaths. Be careful who you order from and saying a bad thing about it, you might just be targeted for harassment. I believe people should be aware of that.
Just look up Ebay stalking scandal.
