eCapital Freight Factoring (ecapital.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 28% give 1 star; The business has replied to 100% of negative reviews; 98 of them were added in the last 12 months. Last updated 2026-08-10.
Need better training on. Customer service
We are disappointed to hear that the service you received did not meet your expectations. A member of our team will be reaching out to you shortly to assist you with any concerns you may have.
Customer Service, and Fast service
Thank you for the review, Michael!
Thank you for the review, Karen! We're so happy you decided to choose us!
Barbara is amazing to work with, always responds, quick turnaround in resolving any issues
Thank you for the review, Art! We are so happy to hear that you and Barbara have worked so well together! We will be sure to pass along your shoutout to her.
Very happy with eCapital.My account manager is Ruth DuPlessis she is very friendly and professional. Thank you Ruth
Thank you for the review, Samvel! We will be sure to pass along your kudos to Ruth.
Great staff , great services , special thanks to Mrs Nattasha
Thank you for the review, Navdeep!
She is a great account manager. One of the best if not the best.
Thank you for the review, Mark!
Since I founded my company, BC Interstate Transport, I have used eCapital as my financing provider. I have received very efficient and professional service, especially from Lina Marcela Gomez, for the smooth and quick way she manages invoice purchases or any other issues that may arise during the process. I would wholeheartedly recommend this financing company for its reliability and commitment to its clients. Thank you very much, eCapital, for your continued support.
Thank you for the review! We are so happy to hear that Lina has helped make your factoring experience so seamless for you. We appreciate the recommendation, and we look forward to continuing to support your business for many more years to come! We will also pass along your kudos to Lina!
Wanted to give a big shout out to Ruth DuPlessis our account manager for keeping on top of our account and her attention to details. Ruth also communicates well and is always a pleasure to work with. Thank you Ruth
Thank you for the review, Cindy! We will be sure to pass along your kudos to Ruth!
top service and very professional on all levels and the way our rep Darlene Desjarlais care about customer services is top level care, she is the most professional rep we ever had on all levels
Thank you for the review! We are so happy to hear that you and Darlene have worked so well together. We will be sure to pass along your kind words to her.
I have been dealing with eCapital for more than 3 years now and i would recommend everyone. They have highly professional employees, I deal with Nattasha Nayyar and she is one the best person to work with. She understand everything really well and her understanding and communication skills are rated 10/10.
Thank you for the review! We are so lucky to have had you as a partner for the past 3 years, and are looking forward to many more! We will pass along your kudos to Nattasha!
I appreciate that we have a dedicated account manager, so Sarah is familiar with our company and practices. Honestly Sarah Clarke has been amazing in responding to all my issues expediently
Thank you for the review, Tasneem! We are so happy to hear that Sarah has been such a help with resolving any issues. We will be sure to pass along your kudos to her!
I've been working with Sarah. She's great and their team is very good. Very detailed in purchasing process of the Invoices which help in lowering the #'s of Invoices in Dispute or Charge back. I'm hopeful that as we move down the road things get better faster and easier. So far so good!
Thank you for the review, Eli! We will be sure to pass along your kudos to Sarah and the team!
This 5 starts because my account manager Ruth DuPlessis
Thank you for the review, Ashraf! We will be sure to pass along your kudos to Ruth!
I have been working with ECapital for years and always had a great experience and the knowledge of their staff is very good and my Account Manager Ruth DuPlessis is always pleasant and understanding Thank to all at ecapital for the work you do keep us on the road with fast funding
Thank you for the amazing review, Jared! We are lucky to have you as a partner, and we look forward to continuing to work with you. We will be sure to pass along your kudos to Ruth as well!
Great communication and fast response. The entire team was kind and explained the process clearly at all times.
Thank you for the review, Lorezno!
I've worked with Ecapital for the better part of five years. The system they have in place helps us as (load brokers) to vet carriers and weed out potential business partners we don't want nor can afford to take risks for payment with. The team at Ecapital especially Marjorie Jacome our account manager makes our tasks seem effortless, she is constantly on top of our account and not a day goes by that I don't thank her for her incredible attaention to detail and efforts day in day out. Her responsenes are instant and she seems to know what we need before we even ask.
Thank you so much for the amazing review, Bruno! We are grateful to have had you as a partner for the past several years, and we are looking forward to many more! We will be sure to pass along your kudos to Marjorie and the team!
I been working with Alexandra Flores, and she great at communicating and getting me answers to all my questions and concerns, and paying on time my invoices. Thank you e capital for having an outstanding employee. Arizona Desert transportation llc.
Thank you for the review, Abraham! We will be sure to pass along your kind message to Alexandra!
My company had been hear less than a month, Factoring company is there to help Truck companies to get funded fast and help running companies. Instead this company takes long time to verify brokers after they approved credit check. Now they denied one broker already, I never had this issue with Apex Capital for the last 8 years with my other company.
We are disappointed to hear that your experience has not met your expectations so far, Birhan. When establishing a relationship with a new broker, it can take a bit longer to verify. Now that we have established these relationships, we look forward to working with you and improving your experience with us!
I had very poor experience with E-Capital. After a year of cancellation they still owe me money from unpaid loads, more then $1000. I have up to call them anymore. Very complicated cancellation policy and high fees.
We are disappointed to hear that your cancellation process was difficult. Upon your termination, instructions were provided to you in the event we received any payments from your customers. Please reach out to our Customer Service team at 800-705-1500, and a member of our team will be happy to assist you with this!
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