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Food, Beverages & Tobacco

ecoATM

216 reviews

4.0216 reviews
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About ecoATM

Data updated
Website
ecoatm.com
Category
Food, Beverages & Tobacco
Location
United States
Status
Unclaimed
Last 12 months
216 reviews
Replies to negative
90% (35/39)
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Is ecoATM legit?

ecoATM (ecoatm.com) has a 4.0 out of 5 rating on OK.one, based on 216 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 72% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-10.

What people say

T
Tanner · 2 reviews · Verified · Experienced 2026-07-18 ·

Easy to use if only slow machine

Reply from ecoATM2026-08-06

Thanks so much for sharing! We hope that you come back to us in the future!

E
Edie Lambe · 2 reviews · Verified · Experienced 2026-07-06 ·

Value for money is poor...

Reply from ecoATM2026-08-06

We're very sorry to hear that the payout you received felt disappointing. We understand how frustrating that can be. Our offers are based on the device’s model and its internal and external condition, and we always aim to keep our pricing fair and transparent. We appreciate your feedback and would be happy to review your transaction if you have any questions or concerns.

T
Tanya Dittler · 2 reviews · Verified · Experienced 2026-08-05 ·

Very easy to use machine

Reply from ecoATM2026-08-06

Simple, intuitive, and easy to navigate. We're happy to hear the kiosk was easy to use and made the process straightforward. Thanks for choosing ecoATM

T
Teresa Mitchell · 1 review · Verified · Experienced 2026-08-01 ·

Some of my financial information was linked off my phone when I sold it....I do know I should have cleaned my phone better but I had no idea someone would have access to look at my phone to get infor.

I didn't clean my phone out enough and some of my financial information was used to take money from my account. I know I should have cleaned it better but I never thought someone would be able to look in my phone before it was factory data reset so I'll never trust the company again!

Reply from ecoATM2026-08-06

Thank you for your feedback. We're sorry to hear about this situation. Please know that we take concerns like these very seriously and would like the opportunity to better understand what happened and see how we can help. We've sent you an email regarding your case and would appreciate it if you could contact us at [email protected]. We're here to assist and look forward to hearing from you.

c
customer · 1 review · Verified · Experienced 2026-08-01 ·

Easy to use and the payout was more…

Easy to use and the payout was more than I expected!

Reply from ecoATM2026-08-06

Getting more than expected is always a great surprise! We're delighted to hear the kiosk was easy to use and that the offer exceeded your expectations.

C
Clarence Drain · 1 review · Verified · Experienced 2026-07-31 ·

Mainly i needed extra cash and getting…

Mainly i needed extra cash and getting money for selling phones i no longer needed was a easy & fast way to get quick cash!

Reply from ecoATM2026-08-06

When you need a little extra cash, turning unused phones into money quickly and easily can be a real lifesaver. We're glad ecoATM provided a fast, convenient solution and helped you get value from devices you no longer needed.

S
Sherrell Walker · 2 reviews · Verified · Experienced 2026-08-02 ·

I would have liked more money for my…

I would have liked more money for my iPhone 17 but it's ok thanks I will use again if I have too

Reply from ecoATM2026-08-06

Thank you for your feedback! We understand you were hoping for a higher offer for your iPhone 17. Our offers are based on factors such as the device's condition, functionality, and current market demand. We're grateful that you chose ecoATM and are happy to hear you'd consider using us again in the future.

c
customer · 1 review · Verified · Experienced 2026-08-01 ·

It was sooo quick and easy…and the cash…

It was sooo quick and easy…and the cash amount was fair

Reply from ecoATM2026-08-06

Thanks a ton for the awesome review! It’s great to know ecoATM made recycling your phone fast, easy, and maybe even a little fun.

B
Book reader · 7 reviews · Verified · Experienced 2026-08-05 ·

It was good.

Reply from ecoATM2026-08-06

Five stars—amazing! We're so happy the kiosk made your phone-selling process quick, easy, and totally hassle-free.

c
customer · 1 review · Verified · Experienced 2026-08-06 ·

Easy to use.

Reply from ecoATM2026-08-06

Thanks for choosing ecoATM! We’re glad to hear everything went smoothly—and even better that it paid off for you.

c
customer · 1 review · Verified · Experienced 2026-08-06 ·

Great phone sell

This was an easy sell

Reply from ecoATM2026-08-06

Thanks for sharing your story! We love hearing how ecoATM is making a difference for awesome customers like you.

R
Rodney Howell · 4 reviews · Verified · Experienced 2026-03-11 ·

Dont go in expecting ⬆️⬆️⬆️

Depending on what machine you go to. Also the glass that you lay your phone on inside of the ATM. If it's dirty, your phone is valued less. So be prepared to take windex, and some paper towels and no Fingerprints on the phone that you wanna trade in because it picks that up to.

Reply from ecoATM2026-08-06

Thank you for your feedback. We appreciate you sharing your experience. The kiosk evaluates devices based on market value, device condition and functionality that during the evaluation can affect the results. Thanks for choosing ecoATM and for taking the time to leave a review.

P
Picklerickmfer · 1 review · Verified · Experienced 2026-08-06 ·

Got a good value for recycling my phone…

Got a good value for recycling my phone could've been slightly faster and could've been a little more but overall a good experience

Reply from ecoATM2026-08-06

Thanks for sharing your story! We love hearing how ecoATM is making a difference for awesome customers like you.

D
Damon · 1 review · Verified · Experienced 2026-08-06 ·

Everything was so smooth

Reply from ecoATM2026-08-06

Five stars—amazing! We're so happy the kiosk made your phone-selling process quick, easy, and totally hassle-free.

c
customer · 1 review · Verified · Experienced 2026-08-04 ·

To slow

To slow. To much info

Reply from ecoATM2026-08-06

We apologize for the delay you experienced. We know waiting can be frustrating, and we appreciate you sharing your experience so we can continue improving our timing.

G
Geoffrey · 4 reviews · Verified · Experienced 2026-08-06 ·

The process was relatively easy and…

The process was relatively easy and positive. It is a good way to recycle old cell phones.

Reply from ecoATM2026-08-07

That’s fantastic to hear! We’re so glad you enjoyed your experience and we appreciate you being part of the ecoATM community.

D
Debbie · 1 review · Verified · Experienced 2026-08-06 ·

Very convenient and easy to use.

Reply from ecoATM2026-08-06

Thanks a ton for the awesome review! It’s great to know ecoATM made recycling your phone fast, easy, and maybe even a little fun.

M
Melanie · 1 review · Verified · Experienced 2026-08-06 ·

First time using and it was very intuitive …

First time using and it was very intuitive.

Reply from ecoATM2026-08-06

We're so glad to hear that your first time using our service was intuitive! We appreciate you sharing your positive feedback with us.

L
Lisa Miller · 1 review · Experienced 2026-08-05 ·

HORRIBLE, HORRIBLE Experience!!!

DO NOT use ecoATM! It took my phone and the machine froze. I had to call the customer service number on the machine. I was on hold for 15 minutes before I even got through to a person! Then, I was on the phone 40 minutes with customer service. I told her I just wanted my phone back. She kept putting me on hold and then would come back on and ask me what I was seeing. She FINALLY rebooted the machine and it opened and I was able to get my phone back. I don’t understand why it took her 40 minutes to do that! I was basically held hostage in Walmart at the ecoATM by their customer service! An HOUR later and I finally got my phone back. After all that the machine didn’t even pay me! If I wanted to get the quote they gave me, I needed to START OVER!! This was the worst customer service experience I have had in a very long time! Perhaps ever! Do yourself a favor and DO NOT use this company!!

Reply from ecoATM2026-08-07

We're sorry you had a bad experience. We are constantly striving to improve and will take your feedback to the proper team.

c
customer · 1 review · Verified · Experienced 2026-08-04 ·

I tried to use my promo code which i f

I tried to use my promo code which i f Got the day before and it jept saying it didn't recognize it so I had to take the offer and it was for a few dollars less, times are extremely tough right now so i really needed that coylle extra dollars. I have the screenshot of my text with the promo code and pu s from the eco atm showing it not accepting it

Reply from ecoATM2026-08-06

Thank you for your feedback. We're sorry to hear about this inconvenience. We'd really like the opportunity to take a closer look at what happened. Please contact us back at [email protected], so we can assist you.