Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
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Is Elegatto legit?
Elegatto (elegatto.com) has a 3.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 35% give 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the stylish design, high-quality materials, and overall superior craftsmanship of the bracelets, finding them wonderful accessories for daily wear. Many individuals also appreciate the exceptionally helpful customer support team, noting that purchases arrive safely and securely with great presentation.
Some reviewers were not happy with persistent durability issues, mentioning that certain pieces broke shortly after arrival or displayed disappointing craftsmanship. A few other people also felt that shipping was excessively slow, causing significant frustration for waiting buyers. Additionally, some customers experienced unhelpful customer service responses when seeking assistance regarding faulty items.
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Was a bit disappointed with the black ring. Pictures looked matt black but it is shiny and almost has a black/bronze hue. Also the ring is relatively thin so the edges are quite sharp. Fingers are taking a bit of hardening. The quality was a bit disappointing. Have several mens bracelets and they are all excellent.
Reply from Elegatto2025-10-21
Thank you for your honest feedback, Bill. We're sorry to hear that the black ring wasn't quite what you expected. We understand your disappointment regarding the finish and sharpness of the ring. We strive to accurately represent our products in our photos and descriptions, and we'll certainly review them to ensure they accurately reflect the ring's color and feel. We're glad to hear you've been happy with our bracelets in the past, and we apologize that this ring didn't meet the same standard. Please contact our customer service team if you'd like to discuss return or exchange options. We appreciate you allowing us to make things right.
Nice selection, good prices. What I was NOT happy with was the poor experience I had with a question I asked your support team before I ordered. I asked about NON-metal bracelets and which are ok to get wet. Y'all even advertise some as perfect for getting in the water. The person who responded obviously did not read my email thoroughly and said all of your bracelets were metal. Of course that's not true. It made me not want to order at first, but it finally got ironed out. Education of your customer service reps needs some improvement. Also, it needs to be made clear that the stirrup-shaped clasps are not exactly easy to put on with one hand, and they are especially difficult for someone with larger hands. If I do get another bracelet from Elegatto it won't be one with this kind of clasp again.
Reply from Elegatto2025-10-09
Thank you for sharing your feedback and for your kind words about our selection and prices, Philip. We sincerely apologize for the confusion and any frustration caused by the support experience. We truly value your input, and we're taking it seriously to improve our customer service and product descriptions.
If you decide to shop with us again, please don’t hesitate to reach out—We'd be happy to assist you. Thanks again for your honest feedback and for giving us a chance to improve.
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