El Monte RV

Trip of my dreams

That was the trip of my dreams. Everything about it. The RV was spectacular. It had everything we needed. Me and my son travelled for 14 days to the US parks of Nevada, Utah & California. We drove nearly 4000 miles with no problems. We cooked, showed, slept, and practically everything was built in the RV. An excellent experience and a wise decision to rent an RV from El Monte. Their vehicles are easy to work with and well maintained.

Rose made our experience easy and…

Rose made our experience easy and convertible, I will come back because of her.

Not worth the extra money!

We had a mixed experience with El Monte, some of the experience was good, and as should be expected, other where very bad and completly i acceptable. I would only recomend El Monte to be used, if you have no other options, the extra price tag vs other RV rentals, is not well spent. The consition of the RV was extremly bad, it was clearly used and most of the interior was in one way or another damaged. The drivning of the RV was bad, the quality of the drivning experience was not worth the extra money, and the service of the truck was also not very well done. The onroad service that El Monte is providing... Is a joke, its just for show, because its not working and you have to push them for a reply, and then they send you to a wrong place to get it fixed. We got 5 days returned, but the extra money we paid vs other rentals, is NOT worth it!

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐ El Monte RV is by far the best RV rental company I've used. The pickup process was quick and easy, and returning the RV was just as smooth. The customer service was outstanding from start to finish. Everyone on the team was friendly, knowledgeable, professional, and had a great work ethic. They made the whole experience stress-free. I highly recommend El Monte RV to anyone looking for a reliable and hassle-free RV rental!

We enjoyed the trip with el monte RVs

We enjoyed the trip with el monte RVs. Emanuel gave us a great customer experience, clear instructions and confidence than made our trip with no stress. Thanks a lot and till next time.

Great service

Great service. Easy check in. East drop off.

Cross Country

Rental Unit: safe, easy to use, detailed and ongoing usage instructions on all capabilities of the unit Staff: courteous and informative at both Vegas and Orlando facilities During trip: quick phone access and detailed emails for questions and instructions Easy pick up and return procedures

Prompt helpful service

Prompt helpful service, clear instructions in collecting the RV and clarity on return. Nice clean vehicle which worked well. All good!

Smooth rental for a cross-country trip

I got exactly what I needed on somewhat short notice. From the communications by email up to dropping off the RV at the end of the trip, everyone was easy to work with.

Chicago rental 27ft

Josh was helpful and apologetic for a 2hr wait while our vehicle got serviced at pick up- unfortunately we had no fridge for the 10day trip due to it breaking down (did have freezer).Phoned arts owner , supplied a photo of the serial number as requested he never bothered to follow up .El monte help desk did respond we did a full 12 hr defrost as requested, and no joy and no follow up. Obviously the fridge condensor fan is stuffed.Generator exhaust fell off , no tools to fix it, Warped oven hobs. And no water in fresh tank at first stop.50K miles on clock vehicle was nice to drive.

Worth it for 10days, 4,000 miles.

A bit more costly, but well worth it. Picked up in Orlando, FL drove to NY and then Las Vegas, NV. Quality RVs, flexible scheduling, great support and easy pickup/drip off. Had to extend an extra day towards the end, no issue. Will be using El Monte again.

The personal staff

Quick friendly staff

Quick friendly staff. Took awhile to pick up RV due to a family of 30? renting 4-5 RV's lol. All good, the receptionist let me know what was going on. Drop off was a breeze and again with very friendly staff.

Australian Family July 2026

Australian Family July 2026 I booked through a 3rd party provider only weeks before we departed. I got quotes from four different companies. I called Cruise America directly from Australia. I did this because when we travelled around the USA in our own RV 10+ years ago, they seemed to be the most popular on the road. The Cruise America agent was so uninterested, and when I said I had a price from a 3rd party provider that was better than his, he couldn't get off the phone quick enough. The Australian exchange rate is very weak against the USD! Hiring an RV in the USA when you're located in another country is quite daunting. You're basically driving around in a house. You have a sewer system, hot water, shower, bedrooms and an engine to move it. We had a couple of issues whilst on the road: the shower mixer looked like it was going to detach from the wall, and the stove took a special technique to light (which our 16-year-old mastered). The mixer didn't stop us from showering you just get on with it. The reviews for all the hire companies were shocking. For this reason, I didn't pre-purchase miles as I saw they were non-refundable and the savings were minuscule. If we broke down and ended up in hotels like some reviewers of other companies had said, we would be out of pocket for the miles. The check-out process was easy. Get the agent to start and open everything. Start the stove, start the generator, roll out the awning, take a photo of the fuel tank and a photo of the LPG tank (ours wasn't full). I advised the agent when I returned, and they charged us a nominal fee for what we had used, no biggie. The check-in process at Sante Fe Springs, CA would be better if you could drop all your suitcases, etc in the pre-departure area instead of in front of the boom gates. Thanks, El Monte RV Santa Fe Springs.

We chose El Monte Premium Price, Budget Customer ServiceRV over Cruise…

We chose El Monte RV over Cruise America because of its reputation for having a newer fleet and providing a higher standard of service. Unfortunately, our experience was the exact opposite. Our RV had a serious ventilation/HVAC problem from the beginning of the trip. Whenever the engine was under load, the airflow almost disappeared from the dashboard vents, leaving the rear of the RV hot and stuffy while the driver was left with freezing cold air blowing onto his feet. During engine braking, the airflow briefly switched for a few seconds before changing again. This happened continuously for 21 days and more than 7,000 km (almost 5,000 miles). This was not a minor inconvenience—it affected every single day of our journey across the United States. To make matters worse, the shower curtain had apparently been contaminated by animal urine before we picked up the vehicle. This should have been identified during cleaning and inspection, but it wasn't. We spent almost three weeks with an unpleasant smell in the bathroom. When we reported the ventilation problem, El Monte's solution was for us to interrupt our vacation, find a service center ourselves, and spend our own holiday dealing with repairs. We had planned a 21-day cross-country trip with campgrounds, attractions, and reservations booked months in advance. We were paying approximately USD 310 per day for the RV. At that price, I did not expect to become part of El Monte's service department or spend my vacation organizing repairs for their vehicle. I expected El Monte to arrange roadside assistance or replace the RV. Neither happened. What disappointed me even more was how the complaint was handled at the end of the trip. I asked to speak with a manager, but no manager ever met with us. Instead, a staff member repeatedly walked back and forth asking management what they were willing to offer. It did not feel like anyone was genuinely interested in solving the problem or even listening to the customer. The final resolution was: waiving the cleaning fee, and offering USD 100 as goodwill compensation. Considering that we spent 21 days with a defective ventilation system, endured an unpleasant smell throughout the trip, and paid thousands of dollars for what was supposed to be a premium RV vacation, this compensation felt completely disconnected from the inconvenience we experienced. The amount itself is not the point. This trip cost our family many thousands of dollars and was a once-in-a-lifetime vacation from Europe. We did not expect perfection—mechanical problems can happen. What we expected was a company willing to take responsibility and genuinely care about its customers when something went wrong. Instead, I felt that the priority was simply to close the case as quickly and as cheaply as possible. I accepted their offer only because I live in Europe and extending the dispute in the United States was simply impractical. Based on my experience, I cannot recommend El Monte RV. If I were planning another RV trip across the USA, I would choose a different rental company. Premium prices should come with premium customer service. Unfortunately, that was not our experience with El Monte.

It was so easy to rent from this…

It was so easy to rent from this location. Very helpful staff. Location was close to my home. Class C RV was easy to drive. And loved the the extra room with the slide outs. Awning was a plus. And as I camped at a campground with electrical and water, hooking up was easy.

We had the worst experience ever I’ve…

We had the worst experience ever I’ve emailed several times. We also got hurt on the steps to the rv and no one has contacted me. But yet I get a reminder to do a review which I have already done before!

Well Done El Monte RV!

The RV was available on time and the check out and then the check in upon return was easy. Do book your pick up time as soon as you can so you have the best options available. Registering online ahead of time saved a lot of time. The RV was just perfect for our weekend "camping" trip. Staff is terrific-they hire well!

Overall

Overall, the experience was very good; however, I felt there was a lack of communication in my language (Spanish or Portuguese) to better understand how to operate the vehicle's systems. I consider the fuel consumption to be too high—in our country, large vehicles use diesel with additives, which makes them more powerful and fuel-efficient. I also found that the gray and black water tanks fill up very quickly. All in all, it was a good experience, but better performance is needed to make the trip more enjoyable. As for El Monte, I recommend them and have no complaints, other than the points I mentioned earlier. Thank you!

Great RV rental

Great RV rental, will definitely use them again, some how we booked the wrong size and they got us into the right size we wanted and that made our 13 day road trip so much more comfortable .. you guys rock!