El Monte RV (elmonterv.com) has a 4.2 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 80% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The RV was comfortable and had all the amenities we needed for 6 adults for a week. The staff was helpful, and we truly enjoyed the trip we took in the RV. Thanks to their extensive information at the pickup site and online, we were able to use it as newbies with ease! We will definitely rent from them again!
Reply from El Monte RV2026-08-05
Thank you for your wonderful 5-star review! We are thrilled to hear that you and your group of 6 adults had such a comfortable and enjoyable trip in our RV. It's fantastic that our staff and information helped make your first experience so easy. We look forward to welcoming you back again!
Unreliable RV and Poor Customer Support Ruined Our Vacation
I booked an RV from July 24th through July 31st for a family road trip from Denver to Yellowstone. Before booking, I was assured that all of their RVs were no more than two years old, which gave me confidence that the vehicle would be reliable. Unfortunately, what was supposed to be our family's first RV adventure and a memorable vacation turned into a series of mechanical failures that disrupted our plans almost every step of the way.
1. Coolant Leak on Day One
Shortly after picking up the RV, we stopped at Costco in Denver to buy groceries. While my family was shopping, I stayed in the RV with the kids. When they returned, we noticed fluid leaking from underneath the engine compartment. Upon opening the hood, I found that the coolant reservoir was boiling and spraying coolant.
I immediately contacted customer support, but it took approximately 2–3 hours before I was able to reach someone and receive assistance. The support team could not identify the root cause and simply advised me to purchase coolant from a nearby gas station and refill it. This delayed our departure by almost half a day, leaving us stranded in Denver until the evening.
After inspecting the vehicle myself, I discovered that the coolant reservoir cap had not been properly secured, which appears to have caused the coolant to leak. This is something that should have been caught during a basic pre-rental inspection.
2. Generator Failure on Day Five
On the fifth day of our trip, the generator failed at the exact moment we needed it most. Throughout the trip, I had reserved RV sites with full hookups, so I had never needed to use the generator until we planned a scenic riverside stop to cook lunch and spend quality time with our children.
Instead, the generator would not start. To make matters worse, we were in an area with no cell phone reception, forcing us to abandon our plans and drive until we found a signal so I could contact customer support. Although the representative eventually helped resolve the issue over the phone, we lost the opportunity to enjoy one of the experiences we had specifically planned for our family vacation.
3. Water Pump Failure on Day Six
The most frustrating issue occurred on the sixth day while we were driving back from Yellowstone to Denver. Our plan was to drive most of the day, stop somewhere safe in the evening, cook dinner in the RV, spend the night, and complete the drive to Denver the following morning.
Unfortunately, the RV's water pump failed, leaving us without running water. When I contacted customer support, the response I received was shocking. I was told, "You're due to return the RV tomorrow morning, so why don't you just drive it back as it is?"
This response completely ignored the fact that we were still in the middle of our trip and relying on the RV for basic living needs. Without running water, the RV became practically unusable for our planned overnight stop. We were forced to cancel our plans, purchase dinner from a restaurant instead of cooking as planned, drive approximately nine continuous hours back to Denver, and pay for a hotel because the RV was no longer suitable for overnight use.
Overall Experience
I rented this RV because I trusted your assurance that your fleet consisted of vehicles less than two years old and would be dependable. Instead, I experienced multiple mechanical failures throughout the trip, each of which disrupted carefully planned family activities and caused unnecessary stress, delays, additional expenses, and lost vacation time.
This was our family's first RV vacation, and we had looked forward to creating lasting memories together. Instead, we spent a significant portion of our vacation troubleshooting vehicle problems, waiting for customer support, changing plans, and dealing with preventable mechanical issues.
I understand that mechanical failures can happen, but three significant issues during a single rental—especially beginning within hours of pickup—indicate that the RV was not properly inspected or maintained before being rented.
Given the repeated failures, the disruption to our vacation, the additional costs we incurred, and the poor response we received from customer support, I believe it is reasonable to request appropriate compensation for this experience. I hope you will review this matter seriously and work toward a fair resolution.
Reply from El Monte RV2026-08-05
Thank you for taking the time to document your experience in such detail. We understand how significantly the coolant leak, generator failure, water pump issue, and delays in receiving support disrupted your family’s first RV vacation and resulted in additional expenses and lost time. Your concerns regarding the vehicle inspection, maintenance, roadside assistance, and requested compensation have been shared for review. Please contact our Guest Services team at [email protected] with your reservation details so the matter can be reviewed directly.
The briefing on the handover of the motorhome was complete and friendly. There were no outages during the tour.
Reply from El Monte RV2026-08-05
We're so glad to hear that the motorhome briefing was thorough and friendly, and that your tour went smoothly without any issues. Thank you for sharing your positive experience!
We had to use El Monte RV after a last minute cancellation on a different company's RV. While we were super grateful that they had RV's available to rent and the staff at this particular RV center were fantastic, the process was a bit annoying. It felt like we were being "nickel and dimed" for a lot of little things. Each mile, pillow, towel, utensil, gallon of fuel... It seems like it would be easier to build a reasonable amount into the total price. It was $75 for a bedding set, so with a family of 6 we opted to go out and buy our own bedding which cost us closer to $200 instead of $450 but then needed to take time to go donate all that bedding before we left as we had flown in. It just seems like a waste of resources. The RV itself was fine, although it would be nice if they put a hard copy of directions or a manual in the RV as where we were traveling did not have cell service to look up the QR codes that were posted in the RV. Again, overall, positive experience... some things just left a bit of a sour taste in the travel mouth.
Reply from El Monte RV2026-08-05
We appreciate you sharing your experience, especially after a last-minute change in plans. We are glad our team could assist you and that you found the RV itself to be satisfactory. We understand your frustration regarding the itemized costs and the need to purchase bedding. Your feedback about the "nickel and diming" feeling and the absence of a hard copy manual for areas without cell service is very valuable. We are always looking for ways to improve our service and make the rental process smoother for our customers. We will certainly consider your suggestions as we review our offerings and information provided.
A
Albert · 1 review · Verified · Experienced 2026-07-24 ·
★★★★★
Not welcome here!
The registration process is incredibly tedious, even for a CA resident, imagine if you were coming from another country! Besides the RV that looked clean on the outside was clocking 54000 miles and burning more gas than the Gerald Ford carrier at cruising speed. The tire pressure on the dash displayed a "faulty sensor" from the get go, that is until it turned to 1 low pressure tire, then flat (press = 0) We were lucky enough to find an American Tire shop in Palm Springs that installed the spare for us free of charge!
Pick up and return were also in line with the registration: slow and un-friendly. This place doesn't make you feel welcome as a costumer, whatever it is on-line or in person.
Reply from El Monte RV2026-08-05
Hello,
Thank you for sharing your feedback. We’re disappointed to hear the cleanliness of the RV did not meet expectations.
Dirty dishes, food residue, and an unclean floor are not the level of preparation we aim to provide. We appreciate you bringing this to our attention so the appropriate team can review the cleaning process and address this with the location.
The motorhome was great!!! Beter than I hope, realy!!! Simply perfect, clean, bigger and with every thing inside! And people who reception us was very friendly.
Reply from El Monte RV2026-08-03
We're so happy to hear that your motorhome experience exceeded your expectations! It's wonderful to know that you found it perfect, clean, spacious, and well-equipped, and that our team was friendly.
R
Robert · 1 review · Verified · Experienced 2026-07-29 ·
★★★★★
My experience this trip was great I had…
My experience this trip was great I had no problems or issues. I got rv on schedule it drove perfectly everything worked good return it no problems.
Reply from El Monte RV2026-08-05
We're so happy to hear that your recent trip was a great experience with no problems or issues! It's wonderful that the RV was on schedule, drove perfectly, and that everything worked well for you.
The vehicle is very friendly tô drive and the roads are amazing!
The gays in pickup and dropoff are very friendly too!
Reply from El Monte RV2026-08-03
We're so happy to hear you enjoyed driving the vehicle and found the roads amazing! It's also wonderful to know our team at pickup and dropoff were friendly. Thank you for your fantastic 5-star review!
T
Thomas · 1 review · Verified · Experienced 2026-07-23 ·
★★★★★
We’ve got a very warm welcome at the…
We’ve got a very warm welcome at the beginning of arrival and had a wonderful and good feeling from the beginning.
A professional and detailed description from the staff and lots of explanation and recommendations made or reservation perfect. Additionally also a flat tire in the middle of nowhere was not a problem because of a professional telephone service. Thanks for the good trip. Everytime again with you
Reply from El Monte RV2026-08-03
Thank you for your fantastic 5-star review! We are so happy to hear you received a warm welcome and that our team provided such professional and detailed assistance. We're especially glad our telephone service could help with your flat tire, ensuring a good trip.
Super nice team, very easy to deal with and great communication! We actually canceled our reservation with a different company because they were so rude and condescending. SO glad we did - not only was the El Monte team pleasant, but their fleet is 1000x nicer than what we would have received elsewhere. Would definitely recommend them. This was our first time renting an RV and they made sure we were comfortable with everything! Great service!
Reply from El Monte RV2026-08-03
We are so pleased to hear about your positive experience with us, especially after a less-than-ideal interaction elsewhere. It's wonderful that our team's communication and the quality of our fleet exceeded your expectations. We are truly glad we could make your first RV rental comfortable and enjoyable. Thank you for your kind words and recommendation!
The experience was great the Rv was so convenient and everything work will i am looking forward for more adventures with a rv rental
Reply from El Monte RV2026-08-03
Thank you so much for your wonderful review! We are thrilled to hear you had such a great experience and found the RV convenient. We look forward to helping you with many more adventures in the future!
I have rented from El Monte several times. Customer service is great. I had no issues with them.
Reply from El Monte RV2026-08-03
We're happy to hear that our customer service has consistently met your expectations during your multiple rentals. We appreciate your positive feedback!
J
Joe · 1 review · Verified · Experienced 2026-07-21 ·
★★★★★
Over all great costumer service at the…
Over all great costumer service at the Dublin (SF) location. We had an issue with an ant problem in the motor home we rented and the smell of cigarette smoke in the over head bunk above the driver and passenger seats. That was a bit disappointing to deal with but overall we managed to have a great trip.
Reply from El Monte RV2026-07-31
We appreciate you sharing your experience. We are concerned to hear about the ant issue and the smoke smell in the motorhome. We are actively looking into these matters to prevent future occurrences and improve our service. We are glad you still had a great trip overall.
Very clean RV, excellent service and reliable. I highly recommend.
Reply from El Monte RV2026-07-31
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you found our RVs clean and our service excellent and reliable. We truly appreciate your recommendation and look forward to welcoming you back again soon!
I recently rented an RV from El Monte RV in Denver, CO for a road trip from July 2nd to July 20th. During our subsequent travel, we encountered a series of problems with the vehicle that we documented and shared with the manager at the local office upon our return. While they informed us that a vehicle inspection was carried out prior to handing us the keys to the RV, it subsequently became clear during our time on the road that the vehicle was not inspected thoroughly and was not in any condition to be rented out. This is based on the following concerns outlined below.
1. The refrigerator could not reach or maintain an adequate cooling temperature, so we could not use it to store perishable items. As we had planned on using it during our two week trip, we were, instead, relegated to using a small ice chest that we had brought. However, this was clearly inadequate to store enough food for the entire trip and required daily replenishment with bags of ice. We called the 1-800 number (on the keys to the vehicle) twice to help us troubleshoot the issue and followed their directions, but this failed to resolve the problem. As we were driving from 5 to 8 hrs and had to be in a different place every day, driving the vehicle to a repair shop to a to have the appliance inspected (and without even a guarantee they could fix it) was not an option. So we were without the use of a refrigerator for the entire trip. Moreover, while the freezer worked somewhat better and was able to keep a temp at or near 10 deg, food would not stay frozen.
2. The magnets that hold the two bathroom doors open and closed came out of both doors also on the first day (and with their first use). It looked like this had happened before and that they had been glued back on, so we tried this as well but it didn’t work either. So we had to duct tape the magnets to the door so they would stay on. Otherwise the doors would swing open and closed while driving.
3. The hose to drain the black and gray water tanks had a large leak in both the hose and its attachment to the drain on the vehicle, so while draining the tanks, feculent water would leak out and cover the ground underneath and contaminate the water hose and electric cable nearby (note that it was attached to the drain outlet properly). This was not fixable, nor were we informed that the hose had this problem before (it obviously did, since this happened the very first time we drained the tanks and recurred every time thereafter).
4. One of the arms on the awning did not deploy fully, so the awning could not be opened and used every day of our trip. In particular, we had the awning out on a sunny day. Later that day, it rained and the water drained over the side of the awning in front of our entry door (see the first photo below). Also, the day we picked up the RV, they told us the awning wasn’t working so they had to install another one before we could take possession of the vehicle. When we did so, we noted that there was about a 12” long tear in the awning (which they also acknowledged), so we essentially had to pay for the use of a torn awning that wouldn’t deploy properly
5. The rubber weather seal along the entire passenger side door progressively came off during the trip and would not stay on when we put it back in place, so we had to duct tape it in place to keep it from falling and blocking entry to and exit from the passenger seat
6. The handle on the window over the dining table came off the very first time we tried to open the window, and we could not reattach it after several attempts. We then had to go outside the RV to open the window (by pushing on the edge of the window) and return to the RV to close it from the inside (the same way).
Reply from El Monte RV2026-07-31
Thank you for taking the time to document your experience in such detail. We understand how significantly the refrigerator failure, leaking waste hose, damaged awning, loose fixtures, and other vehicle-condition issues affected your two-week trip, particularly when several problems appeared immediately after pickup. Your concerns regarding the pre-rental inspection, roadside support, and overall vehicle preparation have been shared with our Denver team for review. Please contact Guest Services at [email protected] so the details of your rental can be reviewed directly.
was easy getting rv in san francisco and droppin g off in seattle. didnt appreciate having to pay a fee for the use of the awning and had massive ant infestation at the start. we took care of it and wasnt a problem.
Reply from El Monte RV2026-07-31
We appreciate you sharing your experience with us. We're glad the RV pickup and drop-off were easy for you. We regret any inconvenience regarding the awning fee and the initial pest issue, and we're reviewing our procedures.
Had a really good experience with El Monte RV. For starters they're the only local place that allows you to drive their RV's into Mexico... they even sell you the Mexican insurance along with your rental. The staff was great. Highly recommend.
Reply from El Monte RV2026-07-31
We are so pleased to hear you had a great experience with us! We pride ourselves on making RV travel to Mexico as smooth as possible, including providing the necessary insurance. Thank you for your wonderful recommendation!
O had a great experience renting our motorhome from El Monte RV. The entire process was smooth and stress-free, from pickup to drop-off. Both were quick, well organized, and the staff wa professional and efficient.
Fortunately, we didn’t need any assistance during our rental because everything worked perfectly. We also stayed at several KOA campgrounds, and the KOA network is truly excellent, making the whole road trip even more enjoyable.
I highly recommend El Monte RV to anyone looking for a reliable and easy RV rental experience. We would definitely rent from them again!
Reply from El Monte RV2026-07-31
We are so pleased to hear that your motorhome rental experience with us was smooth and stress-free from beginning to end. It's wonderful to know that our team's professionalism and efficiency contributed to a positive pickup and drop-off. We're also glad that everything worked perfectly during your trip and that the KOA network enhanced your journey. We truly appreciate your high recommendation and look forward to welcoming you back for another enjoyable RV rental experience!
Everything in the motorhome worked perfectly, making our getaway wonderfully comfortable and fun.
Reply from El Monte RV2026-07-29
We are so delighted to hear that everything worked perfectly in the motorhome, making your getaway wonderfully comfortable and fun! Thank you for sharing your positive experience.
