El Monte RV (elmonterv.com) has a 4.2 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 80% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Van was longer than we’d booked which was fine however we didn’t think the spec was as good. Excellent service at pick up and drop off. Good layout in RV with comfortable bed. Fridge worked intermittently so in the hot weather it was impossible to keep things cold. They did knock some money off though when we returned. Lounge area was very worn for the age. We did one way hire from Chicago to Dallas. Service in both locations was quick and efficient.
Reply from El Monte RV2026-07-06
We appreciate your detailed feedback regarding your recent one-way hire from Chicago to Dallas. We're glad to hear that our pick-up and drop-off service was excellent and that you found the RV's layout and bed comfortable. We acknowledge your concerns about the van's specifications, the intermittent fridge performance, and the condition of the lounge area. We're pleased we could offer a partial refund for the inconvenience with the fridge. Your comments are valuable as we continuously work to improve our fleet and services.
Great service and friendly, competent, solution-oriented staff (5 Stars) The vehicle was „well-worn“(3 Stars), but after some minor modifications, we covered 4,400 miles in 9 States in 30 days together. Good contact with the Road Care team. Thanks again
Reply from El Monte RV2026-06-26
We're so glad you had a great experience with our team and covered so many miles! We appreciate your understanding regarding the vehicle and are happy we could assist.
When I was checking in, one of the service members helping had a bit of attitude because I forgot to bring my physical card. She made it sound like I would lose my whole RV reservation since I didn’t have the card. Everything worked out in the end and she was able to use my friends physical card but the beginning attitude was uncalled for and it felt like she was treating us like children in the end. When we checked out the RV we had a different service member and she was stellar. Very accommodating and made sure we were taken care of.
Reply from El Monte RV2026-05-22
Thanks for taking the time to share your feedback with us. It means so much when our customers share their experiences. We are glad that we were able to meet your expectations!
S
Sarah · 1 review · Verified · Experienced 2026-04-06 ·
★★★★★
Driving the RV Class C Van was great
Driving the RV Class C Van was great! It has everything you need for a comfortable road trip. My only issue was that the speakers never worked, so when we were driving, we had no directions or music, it came out of the speakers like whispers. One adult has to connect their phone for directions, and the other has to navigate and use their phone for music. Other than that, I'd say we navigated the little quirks of using the van, and overall had a great time!
Reply from El Monte RV2026-04-24
We're glad you enjoyed the RV Class C Van and your road trip! We appreciate your feedback regarding the speaker issue and apologize for the inconvenience it caused with directions and music. We'll investigate this to ensure a better experience for future renters. Thank you!
