Great communication
Great communication! Fast service and shipping! Will be coming back!
About Embroly
Data updated- Website
- embroly.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 15 reviews
- Replies to negative
- 84% (21/25)
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About this business
🔒 Important Notice: Embroly’s only official website is embroly.com. If you see our brand on other domains, they are fake or impersonation sites. To ensure quality and authenticity, please shop only at embroly.com.At Embroly, we specialize in custom embroidery that adds a personal touch to your clothing and gifts. Whether you want to showcase your unique style, promote your business, or commemorate a special event, we've got you covered.Our streamlined Design Proof process gives you full control—allowing you to review and approve your personalized design via SMS or email before it's embroidered. We offer a wide range of high-quality options, including T-Shirts, Sweatshirts, Hoodies, Polos, Totes, Aprons, and more.
Written by the business, not verified by us.Is Embroly legit?
Embroly (embroly.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 84% of negative reviews; 15 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Great valentines gift
Great valentines gift. I appreciated the live chat. They provided a preview of the hoodie before proceeding. I actually made a couple of changes and they were very patient with me.
This was the best customer service and…
This was the best customer service and fast delivery I’ve ever had from a company outside of Amazon. 10/10 experience.
Amazing product and experience
Amazing product and experience! Team worked out any revision and edit I had prior to completion.
Awesome Experience!
Great product quality and superior customer service!
great sizes
Service was amazing
Service was amazing! They kept in contact with me and I received my order in 11 days. Everything in my order was perfect, thank you!
Obsessed with my hoodie!!
Megan was super helpful! Her communication was incredible throughout the customization process and the hoodie turned out beautiful! I ordered a hoodie for my fiancé with our wedding date on it and I’m absolutely obsessed with it!
It has been 7 days
It has been 7 days and i haven’t received any updates/notice that it has been shipped. customer service is TERRIBLE and has only responded to one message and asked for my order number (which i never received).
Reply from Embroly2024-02-07
Dear customer, We sincerely apologize for the delay in responding to your messages. During this peak season, our customer service team is experiencing a high volume of inquiries, leading to delays in response times. We appreciate your understanding and want to assure you that we are working diligently to address all inquiries. Additionally, upon checking the tracking information, it appears that your order has already been delivered. Tracking number: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9405536110220266620581 We apologize for any confusion, and we appreciate your patience and understanding during this busy time. Regards, Embroly Customer Service Team.
Fantastic customer service
anniversary sweaters
We received 2 sweaters that looked fantastic! quality of sweater were great. the order process was super easy to navigate. As soon as the order was processed I received a text message of the details of the sweater and had option to change or add anything and also conformation of my shipping address. my order also arrived a day earlier which I always appreciate. will be using them again in the future...
So amazing and patient with me
So amazing and patient with me. The quality and design is so amazing
I made a mistake on my order and they…
I made a mistake on my order and they fixed it for me, they responded very quickly! Can’t wait to get the custom hoodie I ordered!
Amazing job on sweatshirt
Great products
Great products! Great service!
Amazing customer service!!!
Amazing customer service!!!! The hoodie was even better than I imagined! Couldn’t be happier with my purchase. I will definitely be using them again!
Top Notch Company
I couldn't be more thrilled with this company! The level of professionalism and customer service is off the charts! I've ordered from them twice and both times an individual personally reaches out to you to confirm that your order and address are correct and then they let you know when your order has been shipped. I placed my most recent order for my brother. It was a picture of us and our mother who recently passed and he was blown away by the quality and how creative it was! I'll be ordering from this company forever! Keep up the good work💕
I loved it
I loved it! Quality is great and my partner loved the details. Customer service is amazing. Thank you again. I’ll be back to order my matching sweater!
I will definitely order again!!!!
I will definitely order again! Great packaging, Great shipping time, and Fantastic customer service! Before shipping out the product, they had messaged me to confirm the Icon, Front, Color, and etc. Most importantly! My Girlfriend loved the hoodie!
Amazing quality and customer service!
I accidentally selected the wrong color but because of embroly’s great service by showing me a preview of the item before they made it I was able to easily correct it with no hassle! The quality of the product was also great and it came just as advertised. The colors were spot on, the hoodie was thick, and the embroidery was very good quality. I have already recommended the website to a few friends and would definitely use it again!
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